You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources.
We understand that there is a lot of anxiety around the safety of the vaccines. The coronavirus (COVID-19) vaccines are safe and effective. They will give you the best protection against coronavirus.
A new community survey has just been launched as part of South London Listens to help find the solutions to the impact Covid-19 has had on the mental health of our communities.
We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.
We believe in being transparent about the work that we do, our finances and performance and the care and treatment we provide.
Being a transparent organisation gives our patients and our partners the information they need to make informed choices about their treatment and about our organisation in general, enabling our key stakeholders to hold us to account.
The government has set out the need for greater transparency to enable the public to hold public bodies to account, including making details about how institutions like the NHS operate. This includes publishing more clinical data, extending the friends and family test and other measures.
South West London and St George’s NHS Mental Health Trust is committed to delivering good governance and has always expected its staff and directors to meet the highest standards of business conduct.
The Bribery Act 2010 came into force on 1 July 2011. The aim of the act is to tackle bribery and corruption in both the private and public sector.
The Act defines the following key offences with regard to bribery:
The Act also sets out a corporate offence of failing to prevent bribery by an organisation not having adequate preventative procedures in place. One of the six principles of the Act demands that there is top level commitment in the organisation for preventing bribery. The Trust is committed to ensuring compliance with the Act and has a zero tolerance approach to fraud, corruption and bribery.
The Trust follows NHS best practice and has robust controls, policies and procedures in place to prevent fraud, corruption and bribery. To limit our exposure to bribery we have in place a Counter Fraud and Bribery Policy and Conflict of Interest Policy which includes information on gifts and hospitality. In addition, we hold a register of interest for directors and staff and ask staff not to accept gifts or hospitality that will compromise them or the Trust. These apply to all staff and to individuals and organisations who act on behalf of the Trust.
The success of our anti-bribery approach depends on our staff playing their part in helping to detect and eradicate bribery. Therefore, we encourage staff, patients, service users and others associated with the Trust to report any suspicions of bribery and we will rigorously investigate any allegations.
As a Trust, we are commitment to ensuring that the Trust is free from fraud, corruption and bribery and that all staff are aware of their responsibilities in relation to the prevention of bribery.
Duty of Candour
We have a duty to be open and transparent when things go wrong and there have been mistakes in a patient’s care that have led to harm. This is known as the Duty of Candour, and it helps patients to receive accurate, truthful information from hospitals and other healthcare providers. It also sets out some specific requirements that we must follow when things go wrong with care and treatment, including informing people about the incident, providing reasonable support, providing truthful information and saying sorry.
We are committed to talking to patients and their carers at a very early stage to understand what happened and, where necessary, learn the lessons that will prevent it happening again to improve the safety of our future patients. This is very much part of our culture.
If you have any questions, or you would like to raise a concern, talk to a member of staff in the service concerned. If you are unable to do so, you should contact our Patient Advice and Liaison Service (PALS) and they will be able to advise you. Call PALS on 020 3513 6150.
The Commissioning for Quality and Innovation (CQUINs) payments framework encourages care providers to share and continually improve how care is delivered and to achieve transparency and overall improvement in healthcare.
It enables commissioners to reward excellence, by linking a proportion of English healthcare providers' income to the achievement of local quality improvement goals.
The framework aims to embed quality within commissioner-provider discussions and to create a culture of continuous quality improvement, with stretching goals agreed in contracts on an annual basis.
It makes a proportion of provider income conditional on the achievement of ambitious quality improvement goals and innovations agreed between commissioner and provider, with active clinical engagement.
This year the CQUINs are worth over £1.3m of income to the Trust and cover areas such as Staff Influenza vaccinations, follow up of patients discharged from inpatient service within 72 hours, alcohol and tobacco screening and data quality. Due to the Covid-19 Pandemic, the Trust was awarded 100% payments for both the Local CCG CQUINs and the Specialist Services CQUINS, totalling an income of £1,665,216 for the Trust.
The following CQUIN targets were set for Local and National Services in 2019-20.
What do we have planned for 2020-21?
As below there are 5 CQUINS for the local contract (CCG2, 5, 6, 7a and b, and 8) and 3 for the Prescribed Specialist Services (PSS2, 3 and 4).
The Freedom of Information Act 2000 (FOIA) provides you with access to information held by public authorities.
The Information Commissioner's Office (ICO) has produced a model publication scheme which has a guide to the types of corporate information we must make available.
Our publications library shows most of what we publish. This however is not a complete list. If you want information that is not published you can make an individual application.
The Information Commissioner's Office (ICO) has produced a model publication scheme which contains a guide to the types of corporate information we are expected to make routinely available as a public authority.
Our Guide to Information page gives you specific information about what we publish, including:
This guide is not a comprehensive list of what is available through the FOIA. You may want information that is not already published. You are entitled to ask for that by making an individual application.
Information is not limited to paper documents, it also includes material on our website or answers to questions that interested people may want to ask.
The COI Publication Scheme and our Guide to Information are jointly a complete guide to the information routinely published by us. It lists the information about our Trust which we make publicly available.
It is important to us that the guide meets your needs and we have designed it to help you find information about the Trust easily. However, if you feel there is information that should be added to the guide that we have missed, please feel free to contact us at the address below.
Maintaining this right of confidentiality is an important commitment for all NHS organisations. All Trusts have appointed a Caldicott Guardian who is responsible for ensuring the protection of patient confidentiality throughout each Trust in accordance with patient legal rights. The Caldicott Guardian for our Trust is our Medical Director.
You may obtain access to your own health records under the Data Protection Act 1998 - Find out more here.
You do not need to say why you want the information. You must give us enough detail about the information so we can correctly find it.
We will tell you if we require a fee and contact you as soon as possible. When your payment is received, we have 20 working days to send you the information.
Make your request in writing to the information governance manager at the address at the bottom of this page.
You can also contact the Government department responsible for ensuring organisations comply with the Freedom of Information Act:
The Information Commissioner
You can do this by writing to, or emailing the Information Governance Manager for an application form and guidance notes to help you in your application.
To make a request contact:
The Care Quality Commission monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety. They publish what they find to help people choose the care they receive.
In September and October 2019, the CQC undertook a detailed inspection of the Trust’s clinical services and carried out an expert review into how well the Trust is led.
As part of the inspection, which focused on the safety and quality of mental health services in south west London, the CQC interviewed hundreds of staff and patients.
The CQC acknowledged that we are a values-led, open and transparent Trust which is focused on our patients’ care.
The Trust is proud to have further strengthened its ‘Good’ rating and that the report shows that the CQC has confidence in the leadership of the Trust.
The CQC report found many examples of outstanding practice on our mental health wards and in the community setting which include:
The CQC 2019 inspection report also highlighted several areas of good practice across the Trust. The report said: