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Coronavirus: Wash hands, cover face, make space…. Find our Covid-19 information and updates here.

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    Coronavirus (COVID-19): Information for patients and visitors

    You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources. 

    Find out more

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    Vaccines safety 

    We understand that there is a lot of anxiety around the safety of the vaccines. The coronavirus (COVID-19) vaccines are safe and effective. They will give you the best protection against coronavirus. 

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    South London Listens: new community survey launched

    A new community survey has just been launched as part of South London Listens to help find the solutions to the impact Covid-19 has had on the mental health of our communities.

    Find out more

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    NHS is still here for you 

    We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.

Publication of expenditure


We believe in being transparent about the work that we do, our finances and performance and the care and treatment we provide.

Being a transparent organisation gives our patients and our partners  the information they need to make informed choices about their treatment and about our organisation in general, enabling our key stakeholders to hold us to account. 

The government has set out the need for greater transparency to enable the public to hold public bodies to account, including making details about how institutions like the NHS operate. This includes publishing more clinical data, extending the friends and family test and other measures. 

We currently publish information on our safe staffing levels, mortality (death) reviews, expenditure and gender pay gap reports: 2017 Report, 2018 Report and 2019 Report.

Anti Bribery

South West London and St George’s NHS Mental Health Trust is committed to delivering good governance and has always expected its staff and directors to meet the highest standards of business conduct.

The Bribery Act 2010 came into force on 1 July 2011. The aim of the act is to tackle bribery and corruption in both the private and public sector.

The Act defines the following key offences with regard to bribery: 

  • Active bribery (offering, promising or giving a bribe);
  • Passive bribery (requesting, agreeing to receive or accepting a bribe); and
  • Bribery of a foreign public official.

The Act also sets out a corporate offence of failing to prevent bribery by an organisation not having adequate preventative procedures in place.  One of the six principles of the Act demands that there is top level commitment in the organisation for preventing bribery. The Trust is committed to ensuring compliance with the Act and has a zero tolerance approach to fraud, corruption and bribery.

The Trust follows NHS best practice and has robust controls, policies and procedures in place to prevent fraud, corruption and bribery. To limit our exposure to bribery we have in place a Counter Fraud and Bribery Policy and Conflict of Interest Policy which includes information on gifts and hospitality.  In addition, we hold a register of interest for directors and staff and ask staff not to accept gifts or hospitality that will compromise them or the Trust. These apply to all staff and to individuals and organisations who act on behalf of the Trust.

The success of our anti-bribery approach depends on our staff playing their part in helping to detect and eradicate bribery. Therefore, we encourage staff, patients, service users and others associated with the Trust to report any suspicions of bribery and we will rigorously investigate any allegations. 

As a Trust, we are commitment to ensuring that the Trust is free from fraud, corruption and bribery and that all staff are aware of their responsibilities in relation to the prevention of bribery.

Duty of Candour

We have a duty to be open and transparent when things go wrong and there have been mistakes in a patient’s care that have led to harm. This is known as the Duty of Candour, and it helps patients to receive accurate, truthful information from hospitals and other healthcare providers. It also sets out some specific requirements that we must follow when things go wrong with care and treatment, including informing people about the incident, providing reasonable support, providing truthful information and saying sorry.

We are committed to talking to patients and their carers at a very early stage to understand what happened and, where necessary, learn the lessons that will prevent it happening again to improve the safety of our future patients. This is very much part of our culture.

If you have any questions, or you would like to raise a concern, talk to a member of staff in the service concerned. If you are unable to do so, you should contact our Patient Advice and Liaison Service (PALS) and they will be able to advise you. Call PALS on 020 3513 6150.



Our Vision, Values and Priorities

Commissioning for Quality and Innovation (CQUIN)

The Commissioning for Quality and Innovation (CQUINs) payments framework encourages care providers to share and continually improve how care is delivered and to achieve transparency and overall improvement in healthcare.

It enables commissioners to reward excellence, by linking a proportion of English healthcare providers' income to the achievement of local quality improvement goals.

The framework aims to embed quality within commissioner-provider discussions and to create a culture of continuous quality improvement, with stretching goals agreed in contracts on an annual basis.

It makes a proportion of provider income conditional on the achievement of ambitious quality improvement goals and innovations agreed between commissioner and provider, with active clinical engagement.

This year the CQUINs are worth over £1.3m of income to the Trust and cover areas such as Staff Influenza vaccinations, follow up of patients discharged from inpatient service within 72 hours, alcohol and tobacco screening and data quality.  Due to the Covid-19 Pandemic, the Trust was awarded 100% payments for both the Local CCG CQUINs and the Specialist Services CQUINS, totalling an income of £1,665,216 for the Trust.

How did we do for 2019-20?

The following CQUIN targets were set for Local and National Services in 2019-20.

cquin b

cquin c

What do we have planned for 2020-21?

As below there are 5 CQUINS for the local contract (CCG2, 5, 6, 7a and b, and 8) and 3 for the Prescribed Specialist Services (PSS2, 3 and 4).  

cquin d

Freedom of information

Freedom of information

The Freedom of Information Act 2000 (FOIA) provides you with access to information held by public authorities.

You can ask for information about the business processes, statistics or day-to-day workings of the Trust for example. Before making a formal request check our website to see if it has what you want.

The Information Commissioner's Office (ICO) has produced a model publication scheme which has a guide to the types of corporate information we must make available.

Our publications library shows most of what  we publish. This however is not a complete list. If you want information that is not published you can make an individual application.

What information can I obtain?

You can get information about the business processes and day-to-day workings of the Trust. Before you make a formal request to the Trust please check this website to see if it contains the information you are looking for.

The Information Commissioner's Office (ICO) has produced a model publication scheme which contains a guide to the types of corporate information we are expected to make routinely available as a public authority.

Our Guide to Information page gives you specific information about what we publish, including:

  • how it will be published
  • where to find it
  • and any charges for supplying copies.

This guide is not a comprehensive list of what is available through the FOIA. You may want information that is not already published. You are entitled to ask for that by making an individual application.

Information is not limited to paper documents, it also includes material on our website or answers to questions that interested people may want to ask.

What information is already available?

The majority of corporate information we produce is available through our Guide to Information and other information will be readily available on request.

The COI Publication Scheme and our Guide to Information are jointly a complete guide to the information routinely published by us. It lists the information about our Trust which we make publicly available.

It is important to us that the guide meets your needs and we have designed it to help you find information about the Trust easily. However, if you feel there is information that should be added to the guide that we have missed, please feel free to contact us at the address below.

Can I get access to information about myself or other patients?

The Freedom of Information Act does not change the legal right of service users to the protection of their patient confidentiality.

Maintaining this right of confidentiality is an important commitment for all NHS organisations. All Trusts have appointed a Caldicott Guardian who is responsible for ensuring the protection of patient confidentiality throughout each Trust in accordance with patient legal rights. The Caldicott Guardian for our Trust is our Medical Director.

You may obtain access to your own health records under the Data Protection Act 1998 - Find out more here.

Will I be able to get access to all the Trust's information?

No, there are some exemptions which are listed within the Act. We may not be able to supply all or part of the information requested. For example, information that might affect health and safety within the Trust, such as details of security arrangements, would not be released. If possible we will supply the information requested with the exempt information removed.

Is there a charge for information supplied from the Guide to Information?

Usually there is no charge for documents contained within our Guide to Information. If we have to do significant amounts of work or photocopying, then we have the right to charge a fee (you would be informed of this in advance) or even refuse to undertake the research involved. This would only happen in exceptional circumstances.

How can I get access to information not contained within the Guide to Information?

Make your request in writing or by email. Please include your name and address so that we can contact you.

You do not need to say why you want the information. You must give us enough detail about the information so we can correctly find it.

We will tell you if we require a fee and contact you as soon as possible. When your payment is received, we have 20 working days to send you the information.

Make your request in writing to the information governance manager at the address at the bottom of this page.

Where can I see the Guide to Information?

You can view our Guide to Information here, or you can get a copy from the Inormation Governance Manager by writing to the address at the bottom of this page.

How can I make a complaint or appeal?

Any complaints about our handling of your request or about our Guide to Information should be addressed to the Information Governance Manager.

You can also contact the Government department responsible for ensuring organisations comply with the Freedom of Information Act:

The Information Commissioner
Wycliffe House
Water Lane
Cheshire SK9 5AF
Helpline tel: 0303 123 1113
Fax: 01625 524 510

How can I access my health records?

You cannot request your medical records under the Freedom of Information Act they are classed as exempt information. But you can ask to access your records under a different Act of Parliament, the Data Protection Act 1998.

You can do this by writing to, or emailing the Information Governance Manager for an application form and guidance notes to help you in your application.

To make a request contact: 

Information Governance Manager
Information Services - Building 14
South West London and St George's Mental Health NHS Trust
Springfield University Hospital
61 Glenburnie Road
SW17 7DJ

community mental health survey

Care Quality Commission (CQC) inspections

The Care Quality Commission monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety.  They publish what they find to help people choose the care they receive.

In September and October 2019, the CQC undertook a detailed inspection of the Trust’s clinical services and carried out an expert review into how well the Trust is led.

As part of the inspection, which focused on the safety and quality of mental health services in south west London, the CQC interviewed hundreds of staff and patients.

The CQC acknowledged that we are a values-led, open and transparent Trust which is focused on our patients’ care.

The Trust is proud to have further strengthened its ‘Good’ rating and that the report shows that the CQC has confidence in the leadership of the Trust.

The CQC report found many examples of outstanding practice on our mental health wards and in the community setting which include:

  • In our wards for older people with mental health problems, staff provided excellent support to families and carers, considered their needs and were proactive in involving them in their relative’s care. The social worker held a social care surgery every week, supporting carers in the consideration of future placements. Staff developed specific care plans for carers to ensure their own needs were met.
  • Staff provided a very high standard of physical health care and treatment to patients.
  • The Trust’s ‘safety in motion programme’ was part of the Trust’s reducing restrictive interventions programme; staff were committed to using the least restrictive practice and this was evident in the low usage of restraint, seclusion and rapid tranquilisation.
  • On Avalon Ward, the occupational therapist developed a ‘Your Group, Your Say’ workshop where patients could make suggestions for new ward groups and then vote on what activities they wanted

The CQC 2019 inspection report also highlighted several areas of good practice across the Trust. The report said:

  • The Trust had set up an expert panel, chaired by an academic expert, to look at the experience of black, Asian and minority ethnic (BAME) patients who are over-represented in mental health services and less likely to use talking therapies. The panel is committed to developing a work programme to make Trust services appropriate to BAME needs and ensure equitable, safe and effective mental health care
  • The pharmacy team had written a successful business case for a project on medicines optimisation in care homes for people living with learning disabilities which received praise from GPs and other stakeholders across the five boroughs
  • There has been significant improvement in service user and carer involvement, as well as staff engagement
  • The Trust felt more energised, particularly in terms of the work in relation to inclusivity, equality and diversity
  • The organisation felt open, positive and transparent at all levels


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