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  • info for visitors

    Information for visitors

    In line with NHS England guidelines, we are now transitioning back towards our pre-pandemic policy on inpatient visiting.

    Find out more

  • workforus2022

    Join our Trust

    We believe that good staff and good patient experience go hand in hand and the people who work with us are at the very heart of delivering an excellent service to our patients.

    Find out more

  • Springfield 1016

    Springfield moves

    This autumn our Trust will be opening two brand new mental health facilities at Springfield University Hospital in Wandsworth.

    Find out more

Freedom of information

Freedom of information

The Freedom of Information Act 2000 (FOIA) provides you with access to information held by public authorities.

You can ask for information about the business processes, statistics or day-to-day workings of the Trust for example. Before making a formal request check our website to see if it has what you want.

The Information Commissioner's Office (ICO) has produced a model publication scheme which has a guide to the types of corporate information we must make available.

Our publications library shows most of what  we publish. This however is not a complete list. If you want information that is not published you can make an individual application.

What information can I obtain?

You can get information about the business processes and day-to-day workings of the Trust. Before you make a formal request to the Trust please check this website to see if it contains the information you are looking for.

The Information Commissioner's Office (ICO) has produced a model publication scheme which contains a guide to the types of corporate information we are expected to make routinely available as a public authority.

Our Guide to Information page gives you specific information about what we publish, including:

  • how it will be published
  • where to find it
  • and any charges for supplying copies.

This guide is not a comprehensive list of what is available through the FOIA. You may want information that is not already published. You are entitled to ask for that by making an individual application.

Information is not limited to paper documents, it also includes material on our website or answers to questions that interested people may want to ask.

What information is already available?

The majority of corporate information we produce is available through our Guide to Information and other information will be readily available on request.

The COI Publication Scheme and our Guide to Information are jointly a complete guide to the information routinely published by us. It lists the information about our Trust which we make publicly available.

It is important to us that the guide meets your needs and we have designed it to help you find information about the Trust easily. However, if you feel there is information that should be added to the guide that we have missed, please feel free to contact us at the address below.

Can I get access to information about myself or other patients?

The Freedom of Information Act does not change the legal right of service users to the protection of their patient confidentiality.

Maintaining this right of confidentiality is an important commitment for all NHS organisations. All Trusts have appointed a Caldicott Guardian who is responsible for ensuring the protection of patient confidentiality throughout each Trust in accordance with patient legal rights. The Caldicott Guardian for our Trust is our Medical Director.

You may obtain access to your own health records under the Data Protection Act 1998 - Find out more here.

Will I be able to get access to all the Trust's information?

No, there are some exemptions which are listed within the Act. We may not be able to supply all or part of the information requested. For example, information that might affect health and safety within the Trust, such as details of security arrangements, would not be released. If possible we will supply the information requested with the exempt information removed.

Is there a charge for information supplied from the Guide to Information?

Usually there is no charge for documents contained within our Guide to Information. If we have to do significant amounts of work or photocopying, then we have the right to charge a fee (you would be informed of this in advance) or even refuse to undertake the research involved. This would only happen in exceptional circumstances.

How can I get access to information not contained within the Guide to Information?

Make your request in writing or by email. Please include your name and address so that we can contact you.

You do not need to say why you want the information. You must give us enough detail about the information so we can correctly find it.

We will tell you if we require a fee and contact you as soon as possible. When your payment is received, we have 20 working days to send you the information.

Make your request in writing to the information governance manager at the address at the bottom of this page.

Where can I see the Guide to Information?

You can view our Guide to Information here, or you can get a copy from the Inormation Governance Manager by writing to the address at the bottom of this page.

How can I make a complaint or appeal?

Any complaints about our handling of your request or about our Guide to Information should be addressed to the Information Governance Manager.

You can also contact the Government department responsible for ensuring organisations comply with the Freedom of Information Act:

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline tel: 0303 123 1113
Fax: 01625 524 510
Email: mail@ico.gsi.gov.uk

How can I access my health records?

You cannot request your medical records under the Freedom of Information Act they are classed as exempt information. But you can ask to access your records under a different Act of Parliament, the Data Protection Act 1998.

You can do this by writing to, or emailing the Information Governance Manager for an application form and guidance notes to help you in your application.

To make a request contact: 

Information Governance Manager
Information Services - Building 14
South West London and St George's Mental Health NHS Trust
Springfield University Hospital
61 Glenburnie Road
SW17 7DJ

community mental health survey

Care Quality Commission (CQC) inspections

The Care Quality Commission monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety.  They publish what they find to help people choose the care they receive.

In September and October 2019, the CQC undertook a detailed inspection of the Trust’s clinical services and carried out an expert review into how well the Trust is led.

As part of the inspection, which focused on the safety and quality of mental health services in south west London, the CQC interviewed hundreds of staff and patients.

The CQC acknowledged that we are a values-led, open and transparent Trust which is focused on our patients’ care.

The Trust is proud to have further strengthened its ‘Good’ rating and that the report shows that the CQC has confidence in the leadership of the Trust.

The CQC report found many examples of outstanding practice on our mental health wards and in the community setting which include:

  • In our wards for older people with mental health problems, staff provided excellent support to families and carers, considered their needs and were proactive in involving them in their relative’s care. The social worker held a social care surgery every week, supporting carers in the consideration of future placements. Staff developed specific care plans for carers to ensure their own needs were met.
  • Staff provided a very high standard of physical health care and treatment to patients.
  • The Trust’s ‘safety in motion programme’ was part of the Trust’s reducing restrictive interventions programme; staff were committed to using the least restrictive practice and this was evident in the low usage of restraint, seclusion and rapid tranquilisation.
  • On Avalon Ward, the occupational therapist developed a ‘Your Group, Your Say’ workshop where patients could make suggestions for new ward groups and then vote on what activities they wanted

The CQC 2019 inspection report also highlighted several areas of good practice across the Trust. The report said:

  • The Trust had set up an expert panel, chaired by an academic expert, to look at the experience of black, Asian and minority ethnic (BAME) patients who are over-represented in mental health services and less likely to use talking therapies. The panel is committed to developing a work programme to make Trust services appropriate to BAME needs and ensure equitable, safe and effective mental health care
  • The pharmacy team had written a successful business case for a project on medicines optimisation in care homes for people living with learning disabilities which received praise from GPs and other stakeholders across the five boroughs
  • There has been significant improvement in service user and carer involvement, as well as staff engagement
  • The Trust felt more energised, particularly in terms of the work in relation to inclusivity, equality and diversity
  • The organisation felt open, positive and transparent at all levels

about us

Trust Board

The Board leads the Trust and provides a framework of governance, within which high-quality mental health and social care services are delivered across south west London and beyond.

The Board is made up of a chairman, non-executive directors, the chief executive and executive directors.  Day-to-day management is carried out by the chief executive, supported by the executive directors and other senior managers.

Responsibilities of the Trust Board

  • Adding value to the organisation:  The Board is collectively responsible for promoting the success of the organisation by directing and supervising its affairs.
  • Providing leadership and control:  Provide active leadership of the organisation within a framework of prudent and effective controls, which enable risk to be assessed and managed.
  • Planning ahead:  Setting our strategic aims, providing the necessary financial and human resources for the organisation to meet its objectives, and review management performance.
  • Setting and embodying our values:  Ensure our obligations to patients, the local community and the Secretary of State are understood and met.

There are statutory obligations such as health and safety that board members must meet. Each director has a role in ensuring the probity of the organisation's activities and helping it achieve its objectives in the best interest of patients and the wider public.

The Code of Conduct contains the rules and behaviours by which the Board collectively and individually, carries out the Trust's business pdf (23 KB)

workforus

Work for us

We believe that good staff and good patient experience go hand in hand and the people who work with us are at the very heart of delivering an excellent service to our patients.

You will see from the wide range of benefits that we offer that we will look after you throughout your career with us.

Over the next five years we will continue to transform the way we provide services, investing over £160million in building state-of-the-art mental health hospitals which will be amongst the very best in the world. This is a great time to join us.

Our very wide range of job roles and opportunities combined with our reputation for excellence in mental health services make us an attractive place to work. We are always searching for staff who embody our values and are innovative, adaptable and committed to providing our patients with superior, evidence-based care. By coming to work with us you will be at the heart of an organisation with a rich history, well-established community links and an international reputation in healthcare.

With more than 100 clinical teams across the Trust, you will have the opportunity to work with highly motivated and dedicated professionals, including doctors, nurses, psychiatrists, occupational therapists, psychotherapists and psychologists; so your work will have a real impact.

View our latest vacancies.

 

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