Equality and diversity
The NHS Constitution includes a duty “not to discriminate against patients or staff and to adhere to equal opportunities and equality and human rights legislation”.
The Equality Act 2010 replaced previous anti-discrimination laws. It harmonised equality legislation, simplifying and strengthening the law to protect individuals from unfair treatment.
The Act extended protection against discrimination to nine ‘protected characteristics; age, disability, race, sex, sexual orientation, gender reassignment, pregnancy and maternity, religion or belief, and marriage and civil partnerships'.
As a Trust we want to be an organisation where:
- Patients choose to be treated
- Our staff want to train, work and progress in their careers
- The communities we serve want to engage with us.
When we do this well we have the benefit of improved access to services and experience as well as better health outcomes for our patients.
Celebrating the diversity of our workforce ensures that we have a representative, supported and well-led organisation free from harassment, bullying or victimisation.
The Trust is signed up to be a Mindful Employer, is a member of Stonewall’s Diversity champion programme and an ENEI Corporate member. We are also a Disability Confident Employer (Level 2).
We have to publish information to demonstrate compliance with the general equality duties and publish specific and measurable equality objectives. Please see our EDI Enabling Strategy implementation plan and EDI Enabling Strategy.
What we do
The Equality and Diversity Steering Group which is accountable to the Trust Board, is chaired by the Trust Chairman and the Executive Equality and Diversity Lead, the Trust Medical Director, who is supported by the Assoc. Director Employee Engagement and Diversity manager.
Quality and performance
Our highest priority is to improve the quality of the services we provide for our patients. Our aim is to serve the mental health needs of everyone living and working across our many diverse communities.
We continually monitor our performance in relation to our finances, governance, safety and quality of services. We carry out a range of surveys and consultations to enable feedback from patients, carers and those interested in mental health to influence its development. We have a robust performance management framework and quality improvement strategy in place.
From board level to frontline services we monitor:
- Service access: fair and responsive
- Clinical service quality: effective, personalised and safe
- Treatment outcomes
- Locally accountable: patients, carer, staff satisfaction and confidence
- Corporate services: governance, human resources, finance and information
These are reviewed monthly by the Board, and across the Trust, including external scrutiny by our commissioners and care forums. This has helped to improve the quality of services. The Trust's performance is monitored by the Department of Health and local commissioners. The quality and safety of our services are monitored by the national regulator for health and social care the Care Quality Commission.
We have published our five year strategy, you can see it below.
Every year we publish a Quality Account. This important document sets out how we continue to improve the quality of the services we provide.
Please click here to see CQUIN 2021-2022.
Our vision and values
Our mission is clear: Making life better together.
We aspire to be a cost effective centre of excellence; a place where patients choose to be treated; where clinicians want to train and work; and where our stakeholders want to work with us.
We aim to help patients take back control of their lives, and to help them get opportunities, roles, relationships and activities that are important to them. By putting patients at the heart and excellence at the core of our business, we want to become the first choice for mental health for more and more people.
Our values outline how we treat our patients, shape how we work with our colleagues and are an important part of our continuing success in delivering high quality services. Our values underpin everything we do and summarise what we expect from every member of staff. We are:
In August 2019, we launched our Values and Behaviours Framework to further underpin our five values. Coproduced with over 1,500 staff, service users and carers as part of the Making Life Better Together Programme, the new framework clearly defines what behaviours our staff expect from each other and also what behaviours our service users expect from us when in our care. This is another step toward making our Trust a great place to work and an outstanding place in which to receive care.
You can view our Values and Behaviours Framework here.
- more patients choosing to be treated by us
- more clinicians choosing to train with and work for us
- our partners choosing to work proactively with us.
Who we are
We are a leading provider of mental health services across south west London and a beacon of excellence for many of our national mental health services.
We serve 1.1 million people across the London boroughs of Kingston, Merton, Richmond, Sutton and Wandsworth and employ more than 2,000 staff who provide care and treatment to about 20,000 people from south west London and beyond at any given moment.
We have a long history of innovation that has helped to redefine the mental health landscape in the UK. We have more than 100 clinical teams across the Trust, working to make sure that high quality patient centred care is our key priority.The emphasis of our services is on recovery which means helping people to get on with their lives and to focus on the things that are important to them.
Our Trust headquarters are in the impressive grounds of Springfield University Hospital in Tooting, with major inpatient services provided from Tolworth hospital in Kingston, and Queen Mary's hospital in Roehampton. We also operate in many other community locations in London and the south east.
We provide community and outpatient services in each of the boroughs we serve and provide many national services such as those for people with eating disorders and OCD as well as national deaf services.
Our staff are among some of the most advanced and experienced practitioners in their fields and we are proud of the positive impact our mental health services have for both patients and the wider community. We invest in research, innovation and training in mental health and are connected to a number of academic and research organisations.
Our clinical expertise has led us to develop and contribute to ground-breaking national policies. We also regularly receive visitors to transfer knowledge and share good practice. From community outreach to informing government policy, we are working with you and for you to provide the best in mental health care.
As a teaching trust, we also provide education, training and research in partnership with a number of universities as listed below.