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Coronavirus: Wash hands, cover face, make space…. Find our Covid-19 information and updates here.
You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources.
We will soon be carrying out a survey to find out what service users think about their care. This is part of a national programme to improve quality of care and service users’ experience.
The South London Mental Health and Community Partnership, together with our partners including local authorities and community organisations, have launched a major listening campaign to support and protect people's mental health following Covid-19.
We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.
We know that you may have a lot of questions. Here are answers to some of the most common.
At any time about one in four people experience symptoms of mental illness and one in four will experience mental health problems at some time.
If your GP or another health professional think you need more specialist help, they may refer you to one of our specialist mental health services.
Often this is because they will know more about the problems you are experiencing than your GP does, so it's easier for them to help you. Usually you will be referred to your local Community Mental Health Team or Recovery Support Team. These are based within your local community. Your GP will contact the team for you and explain the problems you are experiencing.
You will then get an appointment with the person or people you need to see. Being seen by a Community Mental Health Team or Recovery Support Team does not mean you'll have to go into hospital. Most people who are referred to these teams are cared for and treated at home or in the community, and with the right support, continue to lead active and fulfilling lives.
Most people can get all the help they need without coming into hospital. However, people sometimes need more intensive assessment or support or a safe environment.
If this is the case we may recommend that you come into hospital for a while. We will discuss this with you. We will explain why we think it is necessary and how long you might be in hospital.
If you do have to come into hospital, we will make sure you are given information about your rights and that you are only in hospital for as long as you need. Your friends and family can visit you and we will make sure they know of their rights too.
When you arrive on a ward you will be given a welcome pack which will give you and your family all the information you need to know.
Everyone's treatment is different and will be tailored to your indivdual needs.
Treatment in hospital usually involves some sort of medication. There should be information on your ward about the medication you are taking. You may also be given other non-drug treatments such as psychotherapy or occupational therapy. The nursing staff will also talk to you about your problems and help you to manage your thoughts and feelings.
You will have a named nurse who is responsible for you during your stay. You will also have a deputy for when your nurse is off duty. These can be good people to talk to if there are things you are concerned about.
While you're in hospital, you will be involved in putting together your care plan. This is where your care and treatment is written down. It will also name one person who will be your named professional or care coordinator.
The Mental Health Act (the Act) is the main piece of legislation guiding the compulsory inpatient admission and treatment of people with mental health problems in England and Wales.
At any one time around one in six people are experiencing symptoms of mental illness and one in four people will experience mental health problems at some time in their lives(Department of Health). The vast majority of these will be treated on an outpatient basis.
You might find that being taken to hospital against your will is stressful and upsetting. If you are detained under the Mental Health Act and wish to appeal, our staff will help you. The ward you are on will have a list of mental health solicitors who will be able to advise you.
In most cases, you can get free legal representation at your tribunal or managers’ hearing under the Legal Aid scheme. You may find it useful to get support from an Independent Mental Health Advocate (IMHA).
Supporting someone with a mental health problem can be rewarding, but it can also be difficult and sometimes lonely. Having good information at the right time and knowing where to get help and support can make all the difference.
As a Trust we are committed to informing, involving and supporting carers, family members and friends as partners in the care of people using our services.
We are Gold Star members of the Carers’ Trust’s ‘Triangle of Care’ membership scheme that promotes shared working between carers, professionals and people using services.
Carers have the right to have their own needs assessed under the Care Act 2014. This is called a Carer’s Assessment.
The assessment looks at your needs to see what services could be provided to help you. The assessment will look at how caring affects your emotional and physical health, finances, work and relationships.
The assessment is your opportunity to sit down and explain what would make caring easier for you and what your own needs are. Services you may be offered include support to give you a break, emotional support, help with household tasks and help.
If you are experiencing a crisis and you need help, the first person to contact is your named professional or care co-ordinator. If it is urgent and they are not available, ask for the duty manager. If you are a current patient of ours and you need help at night or on weekends/bank holidays you can call our mental health support line, which offers emotional support and advice to patients and their carers who are affected by mental health issues. Contact us on 0800 028 8000
We are keen to hear your views, good or bad and there are a number of ways that you can do this.
There is no special form you need to complete to make a complaint, just get in touch with us and we will try to resolve it. You can make a complaint verbally or in writing (by email, letter or phone call).
Find out more about car parking.
Springfield Just Deli restaurant
Hot food is available from the main restuarant at Springfield Hospital between 8.30am and 2.30pm Monday to Friday.
There are also vending machines in snack areas by the restaurant and also in the main building (building 14) which are open from 8.00am to 8.00pm Monday to Friday. The vending machines offer a range of sandwiches, crisps, confectionery and Costa coffee.
Tolworth restaurant
Hot food and snacks. are available atTolworth Hospital between 8.30am and 2.30pm Monday to Friday.
For information about other locations please see their websites.
We aim to provide great care to every patient and support to their carers, friends and families.
By putting patient experience at the heart of everything we do we can ensure that we are providing the very best quality services, advice, information and support to those people who need it, when they need it.
The Patient Quality Forum (PQF) was launched in December 2015 to provide us with a cross-section of views about quality and the experience of our services from the people who use them.
Members of the PQF live in the five boroughs we cover, and meet monthly to consider quality and patient experience. They consider the same reports on quality used in our internal governance, receive reports in person from various teams, and provide feedback on recent and current issues affecting patients.
We know that the people who use our services are the true experts on how those services should be developed and delivered. Your views and experiences help us to improve services for everyone. Your feedback will help us understand what we do well and what we can do better.
We are keen to hear your views, good or bad and there are a number of ways that you can do this:
A carer is someone who looks after a partner, friend or relative whether or not they live in the same place.
Supporting someone with a mental health problem can be rewarding, but it can also be difficult and sometimes lonely. Having good information at the right time and knowing where to get help and support can make all the difference.
A carer is someone who gives practical or emotional support. Not everyone thinks of themselves as a carer but they may well be and may be able to get financial or practical help.
We are committed to informing, involving and supporting carers, family members and friends as partners in the care of people using our services. We are Gold Star members of the Carers’ Trust’s ‘Triangle of Care’ membership scheme that promotes shared working between carers, professionals and people using services.
If you need mental health support in a crisis you can call our 24/7 Mental Health Support Line on 0800 028 8000. The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.
Please only attend A&E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.
If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. You can find their contact details here. Otherwise, please contact the 24/7 Mental Health Support Line.
If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Support Line.
If you need more general advice and support with your mental health, please see our Advice and support page.
If you are Deaf, you can call our Mental Health Support Line using Sign Live Video Relay Service (VRS): :
You will then be able to call the Trust for free.
We recognise that carers have a very important role in supporting the lives of those who use our services whatever their age. Carers have a unique and valued perspective that we want to support with commitments from our staff in using the 3iS approach.
3iS is an approach that was created by our carers in workshops and this now forms the basis of our Carers Charter which has also been developed in consultation with the Trust's Carers, Friends and Family reference group.
It sets out four key commitments from to carers. To:
You can read more about the Carers' Charter in this leaflet
Friends, families and partners of people living with mental health difficulties go through their own challenges. These four stand-alone sessions offer be a safe space to explore and learn in a group about your needs and strengths and learn skills to make the best of life. All sessions take place at the Recovery college, Springfield Hospital. We recommend that you book a place on all 4 sessions if you can but these are designed to be individual sessions as well. Find out more here
There are lots of different kinds of support that we can offer to patients, carers, friends and family.
You can self-refer to our Improving Access to Psychological Therapies (IAPT) services for people who live in the boroughs of Sutton, Merton and Wandsworth. Our IAPT services help people with anxiety, depression, bulimia, obsessive compulsive disorder, panic disorder and postnatal depression.
We also have experts who can give you advice on a variety of subjects including:
We work with the Shaw Trust to provide employment support through the Aim 4 Work Programme. Aim4 Work is a free specialist employability programme for people with common mental health conditions living in South London, North London and East London. You can find out more about Aim 4 Work here.
We also have a Patient Advice and Liaison (PALS) team who can help you with any queries or concerns you have about our services.
If you need mental health support in a crisis you can call our 24/7 Mental Health Support Line on 0800 028 8000. The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.
Please only attend A&E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.
If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. You can find their contact details here. Otherwise, please contact the 24/7 Mental Health Support Line.
If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Support Line.
If you need more general advice and support with your mental health, please see our Advice and support page.
If you are Deaf, you can call our Mental Health Support Line using Sign Live Video Relay Service (VRS): :
You will then be able to call the Trust for free.
Our Recovery cafes are based in Tooting, Richmond, Kingston and Wimbledon but are there to help adults (18 years+) with mental health issues from the South London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston. You don't need to book or have a formal referral. You just need to turn up. You can also ring ahead if you need any support around travelling to the café or would like to speak with a member of staff beforehand.
Opening Hours: Monday to Friday 6pm - 11pm, Saturday Sunday and Bank holidays 12noon - 11pm
The Cafés will close at 11:00pm promptly each night and customers will be supported to plan their journey home during their visit to the Cafés.
Please note: The cafés do not provide accommodation and are not designed to support young people under 18 years old or those under the influence of alcohol or drugs.
966 Garratt Lane, London SW17 0ND. Email: recoverycafe@hestia.org or call 07794 394 920
296a Kingston Rd, London SW20 8LX. Email: info@sunshinerecoverycafe.org or call 07908 436 617
32 Hampton Road, London TW2 5QB. Email: recoveryhub@rbmind.org or call 020 3137 9755
Alfriston Centre, 3 Berrylands Road, London KT5 8RB. Email: recoveryhub@rbmind.org or call 020 3137 9755
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A-Z of services
Contact centre - 020 3513 5000BSL Video Relay Service for DeafPALS line - 020 3513 6150Mental health support line - 0800 028 8000
Mental Health Support Line
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