Recite Me

Need a translation? Visit health information in other languages. If you need urgent help, call NHS 111 - tell them you need a translator.

Need help finding us? Click here

Coronavirus: Wash hands, cover face, make space…. Find our Covid-19 information and updates here.

  •  Join us at next week's public consultation at Barnes Hospital


    As part of the exciting transformations happening across South West London and St George’s, our Trust has been working on new plans for the redevelopment of Barnes Hospital in the Borough of Richmond.

    Find out more

  • Get in touch

    We want to hear from you if you have a comment, concern or compliment. If you have any questions or something to tell us about any of our services please talk to a member of staff such as the ward manager or matron in the service you are using.

    Find out more

  • workforus2022

    Join our Trust

    We believe that good staff and good patient experience go hand in hand and the people who work with us are at the very heart of delivering an excellent service to our patients.

    Find out more

  • Springfield 1016

    Springfield moves

    This autumn our Trust will be opening two brand new mental health facilities at Springfield University Hospital in Wandsworth.

    Find out more

The Triangle of Care

The Triangle of Care

The Triangle of Care (ToC) membership scheme promotes shared working between carers, professionals and people using services.

The Triangle of Care recommends better partnership working between service users and their carers, and organisations.  It was developed by carers and staff to improve carer engagement in acute inpatient and home treatment services.  

The guide includes lots of good practice examples. These have been shared by organisations to enable faster and wider carer involvement and support. These and many other good practice examples are available on the Royal College of Nursing’s Virtual Ward – in the Triangle of Care and carers and families sections.

The Triangle of Care programme has shown that many frontline staff are unaware of who young carers are and their needs. Carers Trust has produced a supplementary resource to help staff understand the needs of young and young adult carers, the challenges to identifying them and how to overcome them.

Trust awarded Stage 2 status

We are very proud to announce that following a detailed interview and scrutiny process of SWLSTG’s performance and work to date as part around our carers agenda, we have been awarded the prestigious Stage 2 Triangle of Care Membership Scheme.

Following a peer review event, we became a 2 star Trust, one of only 20 Mental Health Trusts across the UK who have been given this award.

Carers and confidentiality

Carers and confidentiality

We do our best to keep carers, family members and friends informed and involved.

There will always be a named care co-ordinator or other professional who supports the person using our services to achieve their care plan goals, and who you can talk to.

Sometimes we are bound by confidentiality and the patient's wishes and cannot share certain information with you. In these situations we will explain this to you. We can still listen to you and provide you with information and support in your own right.

If the person you care for is being detained under the Mental Health Act you have certain rights.

If you are considered the ‘nearest relative’ of the person you care for, you have certain rights under the Act. There is a clear legal definition of ‘nearest relative’ and not all carers are covered by it.

You can find out more about your rights as a carer relating to the Mental Health Act in our Mental Health Act leaflet on on the Mental Health Act pages.


What to expect - FAQs

Frequently asked questions

We know that you may have a lot of questions.  Here are answers to some of the most common.


How common are mental health problems?

At any time about one in four people experience symptoms of mental illness and one in four will experience mental health problems at some time.

Read more

What happens if my GP refers me?

If your GP or another health professional think you need more specialist help, they may refer you to one of our specialist mental health services.

Often this is because they will know more about the problems you are experiencing than your GP does, so it's easier for them to help you. Usually you will be referred to your local Community Mental Health Team or Recovery Support Team. These are based within your local community. Your GP will contact the team for you and explain the problems you are experiencing.

You will then get an appointment with the person or people you need to see. Being seen by a Community Mental Health Team or Recovery Support Team does not mean you'll have to go into hospital. Most people who are referred to these teams are cared for and treated at home or in the community, and with the right support, continue to lead active and fulfilling lives.

Read more

What happens if I'm admitted to hospital?

Most people can get all the help they need without coming into hospital. However, people sometimes need more intensive assessment or support or a safe environment.

If this is the case we may recommend that you come into hospital for a while. We will discuss this with you. We will explain why we think it is necessary and how long you might be in hospital.

If you do have to come into hospital, we will make sure you are given information about your rights and that you are only in hospital for as long as you need. Your friends and family can visit you and we will make sure they know of their rights too.

When you arrive on a ward you will be given a welcome pack which will give you and your family all the information you need to know.

Read more

What happens during my stay?

Everyone's treatment is different and will be tailored to your indivdual needs.

Treatment in hospital usually involves some sort of medication. There should be information on your ward about the medication you are taking. You may also be given other non-drug treatments such as psychotherapy or occupational therapy. The nursing staff will also talk to you about your problems and help you to manage your thoughts and feelings.

You will have a named nurse who is responsible for you during your stay. You will also have a deputy for when your nurse is off duty. These can be good people to talk to if there are things you are concerned about.

While you're in hospital, you will be involved in putting together your care plan. This is where your care and treatment is written down. It will also name one person who will be your named professional or care coordinator.

Read more

What is the Mental Health Act and what does it mean?

The Mental Health Act (the Act) is the main piece of legislation guiding the compulsory inpatient admission and treatment of people with mental health problems in England and Wales.

At any one time around one in six people are experiencing symptoms of mental illness and one in four people will experience mental health problems at some time in their lives(Department of Health). The vast majority of these will be treated on an outpatient basis.

You might find that being taken to hospital against your will is stressful and upsetting. If you are detained under the Mental Health Act and wish to appeal, our staff will help you. The ward you are on will have a list of mental health solicitors who will be able to advise you.

In most cases, you can get free legal representation at your tribunal or managers’ hearing under the Legal Aid scheme. You may find it useful to get support from an Independent Mental Health Advocate (IMHA).

Read more

What support is there for carers?

Supporting someone with a mental health problem can be rewarding, but it can also be difficult and sometimes lonely. Having good information at the right time and knowing where to get help and support can make all the difference.

As a Trust we are committed to informing, involving and supporting carers, family members and friends as partners in the care of people using our services.

We are Gold Star members of the Carers’ Trust’s ‘Triangle of Care’ membership scheme that promotes shared working between carers, professionals and people using services.

Carers have the right to have their own needs assessed under the Care Act 2014. This is called a Carer’s Assessment.

The assessment looks at your needs to see what services could be provided to help you. The assessment will look at how caring affects your emotional and physical health, finances, work and relationships.

The assessment is your opportunity to sit down and explain what would make caring easier for you and what your own needs are. Services you may be offered include support to give you a break, emotional support, help with household tasks and help.

Read more

What support is available if someone is in crisis?

If you are experiencing a crisis and you need help, the first person to contact is your named professional or care co-ordinator. If it is urgent and they are not available, ask for the duty manager.

If you are a current patient of ours and you need help at night or on weekends/bank holidays you can call our mental health support line, which offers emotional support and advice to patients and their carers who are affected by mental health issues.

Contact us on 0800 028 8000

Read more

How do I give you some feedback?

We know that the people who use our services are the true experts on how those services should be developed and delivered. Your views and experiences help us to improve services for everyone. Your feedback will help us understand what we do well and what we can do better.

We are keen to hear your views, good or bad and there are a number of ways that you can do this.

Read more

What do I do if I am not happy and want to make a complaint?

While we hope that you do not need to make a complaint about our services, if you do, we want to make the process easy.

There is no special form you need to complete to make a complaint, just get in touch with us and we will try to resolve it. You can make a complaint verbally or in writing (by email, letter or phone call).

Read more

Can I park at your hospitals?

Parking is available at all of our hospitals and is available at, or nearby, many of our other locations. Please allow plenty of time when travelling to your appointment. If you are travelling by car at peak times there may be traffic congestion and you will need to find, and pay for, a parking space.

Find out more about car parking.

Do you have restaurants at your hospitals?

Springfield Hospital and Tolworth Hospital both have restuarants which serve a mixture of hot and cold snacks throughout the day

Springfield Just Deli restaurant

Hot food is available from the main restuarant at Springfield Hospital between 8.30am and 2.30pm Monday to Friday.

There are also vending machines in snack areas by the restaurant and also in the main building (building 14) which are open from 8.00am to 8.00pm Monday to Friday. The vending machines offer a range of sandwiches, crisps, confectionery and Costa coffee.

Tolworth restaurant

Hot food and snacks. are available atTolworth Hospital between 8.30am and 2.30pm Monday to Friday.

For information about other locations please see their websites.

Patient Information

Patient information

Anyone who has ever had a mental health condition, or who has been worried about the mental health of someone else, knows the value of reliable, up-to-date information.

We know that it can be a scary trying to navigate your way through all the information available. We will give you the information you need to help your treatment and recovery.

We have been accredited as a provider of high quality health information by NHS England's Information Standard scheme, which assesses organisations on the way they develop and produce patient information. As an accredited organisation, you can trust that the information we provide is balanced, up-to-date and based on the latest evidence.

As part of this process we regularly review our core patient information leaflets and we would be interested to hear your thoughts. Please take some time to look at these leaflets and let us know if they are useful and informative and if you think they are easy to understand. You can complete a quick survey for each leaflet (four questions) or you can email your thoughts to – don't forget to let us know which leaflet you are referring to if you email.

Please view our patient information library here to see the leaflets and then complete this survey for each leaflet you review – you can review as many as you want.

All feedback that we receive will help us to improve our patient information leaflets.

If you would like any of our leaflets in another language, or format, please contact us with your name, address and deails of which format you require -

Translations panel2



Latest News

Read more

Ways to Contact Us