You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources.
We will soon be carrying out a survey to find out what service users think about their care. This is part of a national programme to improve quality of care and service users’ experience.
The South London Mental Health and Community Partnership, together with our partners including local authorities and community organisations, have launched a major listening campaign to support and protect people's mental health following Covid-19.
We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.
The Mental Health Act (the Act) is the main piece of legislation guiding the compulsory inpatient admission and treatment of people with mental health problems in England and Wales.
At any one time around one in six people are experiencing symptoms of mental illness and one in four people will experience mental health problems at some time in their lives(Department of Health). The vast majority of these will be treated on an outpatient basis.
You might find that being taken to hospital against your will is stressful and upsetting. If you are detained under the Mental Health Act and wish to appeal, our staff will help you. The ward you are on will have a list of mental health solicitors who will be able to advise you. In most cases, you can get free legal representation at your tribunal or managers’ hearing under the Legal Aid scheme. You may find it useful to get support from an Independent Mental Health Advocate (IMHA).
There are principles which should be considered when making decisions under the Act:
A person can only be detained if they appear to be suffering from a mental disorder and present a risk to their own health and safety or to others.
A person’s nearest relative must be consulted prior to their detention and if a nearest relative objects to the patient being placed on section 3, the detention cannot go ahead, unless the nearest relative is displaced, which can only happen if the County Court agrees that certain conditions are met.
Our Trust and the NHS have robust plans in place to respond to Covid-19 to ensure the safety of all our patients and staff.
If you need mental health support in a crisis you can call our 24/7 Mental Health Support Line on 0800 028 8000. The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.
Please only attend A&E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.
If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. You can find their contact details here. Otherwise, please contact the 24/7 Mental Health Support Line.
If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Support Line.
If you need more general advice and support with your mental health, please see our Advice and support page.
If you are Deaf, you can call our Mental Health Support Line using Sign Live Video Relay Service (VRS): :
You will then be able to call the Trust for free.
Are you struggling with your mental health and finding it difficult to cope?
Come along to one of our Recovery Cafés for a safe and supportive space. There’s no need for an appointment, just turn up and you’ll be met by a listening ear, and benefit from companionship and from engaging in therapeutic support. The cafes also provide:
Our Recovery cafes are based in Tooting, Richmond, Kingston and Wimbledon but are there to help adults (18 years+) with mental health issues from the South London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston. You don't need to book or have a formal referral. You just need to turn up. You can also ring ahead if you need any support around travelling to the café or would like to speak with a member of staff beforehand.
Opening Hours: Monday to Friday 6pm - 11pm, Saturday Sunday and Bank holidays 12noon - 11pm
The Cafés will close at 11:00pm promptly each night and customers will be supported to plan their journey home during their visit to the Cafés.
Please note: The cafés do not provide accommodation and are not designed to support young people under 18 years old or those under the influence of alcohol or drugs.
966 Garratt Lane, London SW17 0ND
firstname.lastname@example.org or call 07794 394 920
296a Kingston Rd, London SW20 8LX
email@example.com or call 07908 436 617
32 Hampton Road, London TW2 5QB
firstname.lastname@example.org or call 020 3137 9755
Alfriston Centre, 3 Berrylands Road, London KT5 8RB
email@example.com or call 020 3137 9755
We are committed to providing the best care and support for you not only for your mental health but your physical wellbeing too.
People with mental health problems and learning disabilities are at increased risk of developing physical illness, especially heart disease and diabetes. This is due to a combination of factors including the effects of medication, smoking and lack of exercise.
Physical health problems can often affect your mental health so that is why we want to ensure we offer you the right support and help in order for a speedy recovery.
Whether on the ward or in the community, the team need to get a good idea of how healthy you are when you first come into hospital and may need to monitor your physical health throughout your stay. This is important, as sometimes physical health conditions may be causing or contributing to your mental health symptoms. Therefore assessing your physical health is just as important as assessing your mental health.
Medicines are a form of treatment for many health conditions, and are one of the most common interventions across all of healthcare.
Some medicines are only available from pharmacies, some medicines can be purchased from other stores including supermarkets, others need a prescription from your GP or another healthcare professional.
Our Trust specialises in mental health medicines and can help you make the best use of your medicines by providing you with information, education and expert advice
There are a variety of resources available that can help you make informed choices about your treatment and medicines. The resources below contain reliable information about medicines, which we would recommend that you use.
The Choice and Medication website includes patient information leaflets, handy charts and fact sheets on mental health conditions and medicines. These are useful to help you make a decision about which is the right medicine for you.
The best use of medicines in pregnancy (BUMPs) website provides information leaflets on the use of individual medicines in pregnancy. Information on the use of valproate in pregnancy is also available:
Extra-large print The Choice and Medication website includes extra-large print leaflets, called BILL-XL.
Braille and audio CD The Royal National Institute of Blind People (RNIB) Medicine Leaflet Line can provide various medicine information leaflets. You will need to provide the name of the medicine and the product code number. This is usually found on the medicine packaging or package insert, e.g. PL xxxxx/xxxx or EU x/xx/xxx/xxx. You may need to ask a sighted person to help you find this information. Tel: 0800 198 5000
Easy read and audio leaflets for patients with learning disabilities, their carer’s and younger people can be found at the following websites:
Medicine information leaflets for children can be found at the following websites:
Information for parents about their child’s medicines and how to give them:
Other medicine resources and websites that you may find helpful:
For general information:
For help taking your medicines:
For information on drugs and alcohol:
Patients (and carers) can call the Medicines Helpline on 020 3513 6829 and speak to one of our pharmacists about their medicines.
The helpline can be contacted Monday – Friday 9am – 5pm (outside of these hours please leave a message and we will call you back). You can also email the helpline on: firstname.lastname@example.org.
If your query is urgent, you can do one of the following outside the Medicines Helpline hours:
Read more about technology appraisals on the NICE website.
Following the review, NICE makes a recommendation as to whether the medicine or treatment should be made available across the whole of the NHS. Once NICE has recommended a medicine or treatment, the NHS is then legally obliged to fund and resource it.
Under the NHS Constitution, patients have the right to receive medicines and treatments that are recommended in NICE TAs if their doctor thinks that they are right for them. When NICE recommends a treatment, the Trust must make it available within three months of that recommendation.
All NHS organisations must publish information setting out which NICE TAs are included in their local formularies. Ours and our neighboring Trusts’ are set out below:
Examples of medicine incidents might include:
If you do not have a prescription then you can ring NHS 111 for support. See the NHS 111 leaflet uploaded below under related documents for further information on how they can help.
For bank holiday pharmacy opening times in London you can download a London wide spreadsheet by borough to see which pharmacies are open, on the NHS England website.