You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources.
We will soon be carrying out a survey to find out what service users think about their care. This is part of a national programme to improve quality of care and service users’ experience.
The South London Mental Health and Community Partnership, together with our partners including local authorities and community organisations, have launched a major listening campaign to support and protect people's mental health following Covid-19.
We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.
One in four of us will suffer from a mental health problem at some time in our lives.
Being diagnosed with mental illness can be very frightening. Sometimes people can lose confidence in themselves and feel very alone and scared.
But it doesn't have to be this way. Recovery is possible for everyone.
In mental health recovery is the process of rebuilding a satisfying, hopeful and contributing life with a diagnosis of mental health problems.
Recovery is a uniquely personal journey and can mean differnt things to different people.
It involves making sense of and finding meaning in what has happened, becoming an expert in your own self-care, building a new sense of self and purpose and discovering your own resourcefulness.
Find out more about recovery and our Recovery College from the links above and the documents below.
We want to help people experiencing a mental health problem get the treatment and support they need as quickly and effectively as possible.
The emphasis of our services is on recovery which means helping people to get on with their lives and to focus on the things that are important to them.
As well as health and social care, we can support people to do things like get work, keep an existing job, sort out accommodation or deal with family issues.
Most people who use our services will have been referred to a team based in the community such as:
We are taking great precautions and changing ways of working across our services during the COVID-19 pandemic to ensure the safety of all our staff and patients.
We are offering more virtual (online or telephone) appointments, to ensure that patients are only brought on-site where necessary, helping us to adhere to social distancing. Please refer to the information in your appointment letter to confirm how your appointment will take place. If you need any support using digital methods to access a virtual appointment, please call the number on your letter and we will help you get this.
If you wish to request a face-to-face appointment, please call us and we will try to accommodate this.
Face-to-face appointments: Please do not attend your appointment if you have COVID-19 symptoms (a high temperature, a new continuous cough or a loss of sense of taste / smell) or if you or your family are self-isolating.
When you visit our sites:
While we hope that you do not need to make a complaint about our services, if you do, we want to make the process easy.
There is no special form you need to complete to make a complaint, just get in touch with us and we will try to resolve it. You can make a complaint verbally or in writing (by email, letter or phone call).
If you have had a complaint dealt with by the our Patient Experience Team we would like to hear from you.We would like to hear about what we are doing well and what we can learn from. Please complete this survey.
When we receive your letter or call, we will:
If you, or the person who wish to complain on behalf of, is detained under the Mental Health Act you have the right to complain and address any outstanding concerns with the Care Quality Commission (CQC).
The CQC can be contacted as follows:
CQC National Customer Service Centre Citygate, Gallowgate, Newcastle-Upon-Tyne, NE1 4PA Tel: 03000 616161 Website: www.cqc.org.uk