We will soon be carrying out a survey to find out what service users think about their care. This is part of a national programme to improve quality of care and service users’ experience.
After the success of last year’s digital photo competition, we would like to invite you to take part in this year competition to support World Mental Health Day on 10 October 2020.
We urgently need your support to provide the best possible care for our patients and to support our staff particularly at this time of unprecedented pressure on the NHS.
One in four of us will suffer from a mental health problem at some time in our lives.
Being diagnosed with mental illness can be very frightening. Sometimes people can lose confidence in themselves and feel very alone and scared.
But it doesn't have to be this way. Recovery is possible for everyone.
In mental health recovery is the process of rebuilding a satisfying, hopeful and contributing life with a diagnosis of mental health problems.
Recovery is a uniquely personal journey and can mean differnt things to different people.
It involves making sense of and finding meaning in what has happened, becoming an expert in your own self-care, building a new sense of self and purpose and discovering your own resourcefulness.
Find out more about recovery and our Recovery College from the links above and the documents below.
We want to help people experiencing a mental health problem get the treatment and support they need as quickly and effectively as possible.
The emphasis of our services is on recovery which means helping people to get on with their lives and to focus on the things that are important to them.
As well as health and social care, we can support people to do things like get work, keep an existing job, sort out accommodation or deal with family issues.
Most people who use our services will have been referred to a team based in the community such as:
These pages will help you to understand what you can expect from us when you are referred to a service.
While we hope that you do not need to make a complaint about our services, if you do, we want to make the process easy.
There is no special form you need to complete to make a complaint, just get in touch with us and we will try to resolve it. You can make a complaint verbally or in writing (by email, letter or phone call).
If you have had a complaint dealt with by the our Patient Experience Team we would like to hear from you.We would like to hear about what we are doing well and what we can learn from. Please complete this survey.
When we receive your letter or call, we will:
If you, or the person who wish to complain on behalf of, is detained under the Mental Health Act you have the right to complain and address any outstanding concerns with the Care Quality Commission (CQC).
The CQC can be contacted as follows:
CQC National Customer Service Centre Citygate, Gallowgate, Newcastle-Upon-Tyne, NE1 4PA Tel: 03000 616161 Website: www.cqc.org.uk