Recite Me

Need a translation? Visit health information in other languages. If you need urgent help, call NHS 111 - tell them you need a translator.

Need help finding us? Click here

Coronavirus: Wash hands, cover face, make space…. Find our Covid-19 information and updates here.

  • workforus2022

    Join our Trust

    We believe that good staff and good patient experience go hand in hand and the people who work with us are at the very heart of delivering an excellent service to our patients.

    Find out more

  • Site access and parking changes at Springfield this winter

     

    To facilitate ongoing construction works at Springfield, the Burntwood Lane entrance, and this section of road leading into the site, will be closed to pedestrians and vehicles from Monday 5 December 2022 until late April 2023.

    Find out more

  • Get in touch

    We want to hear from you if you have a comment, concern or compliment. If you have any questions or something to tell us about any of our services please talk to a member of staff such as the ward manager or matron in the service you are using.

    Find out more

  • Springfield 1016

    Springfield moves

    This autumn our Trust will be opening two brand new mental health facilities at Springfield University Hospital in Wandsworth.

    Find out more

What to expect from our services

What to expect from our services

We want to help people experiencing a mental health problem get the treatment and support they need as quickly and effectively as possible.

The emphasis of our services is on recovery which means helping people to get on with their lives and to focus on the things that are important to them.

As well as health and social care, we can support people to do things like get work, keep an existing job, sort out accommodation or deal with family issues.

Most people who use our services will have been referred to a team based in the community such as:

  • a community mental health team (CMHT) or recovery support team - these teams are made up of different mental health professionals
  • an early intervention team - these teams support young people experiencing their first episode of psychosis.

We are taking great precautions and changing ways of working across our services during the COVID-19 pandemic to ensure the safety of all our staff and patients.

We are offering more virtual (online or telephone) appointments, to ensure that patients are only brought on-site where necessary, helping us to adhere to social distancing. Please refer to the information in your appointment letter to confirm how your appointment will take place. If you need any support using digital methods to access a virtual appointment, please call the number on your letter and we will help you get this.

If you wish to request a face-to-face appointment, please call us and we will try to accommodate this.

Face-to-face appointments: Please do not attend your appointment if you have COVID-19 symptoms (a high temperature, a new continuous cough or a loss of sense of taste / smell) or if you or your family are self-isolating.

When you visit our sites:

  • Wear a face covering. We will provide you with one if needed. Children under 12, and anyone with an exemption, will not need to wear a mask, in line with government guidelines.
  • To minimise the risk of infection, and to support social distancing, we need to limit the number of people on-site. So we ask you to attend your appointment alone, unless you have assistance or communication needs.
  • Only one parent or carer can attend with each child. We are able to make exceptions if a second carer is needed to support the child because of their additional needs. We will do our best to accommodate in these circumstances, but please call us in advance so we can discuss and make arrangements.
  • Please arrive no more than 10 minutes early for your appointment, ensure you sanitise your hands upon arrival and respect social distancing guidance during your visit, including while with your clinician

Our Vision, Values and Priorities

Making a complaint

While we hope that you do not need to make a complaint about our services, if you do, we want to make the process easy. 

There is no special form you need to complete to make a complaint, just get in touch with us and we will try to resolve it.  You can make a complaint verbally or in writing (by email, letter or phone call). 

If you have had a complaint dealt with by the our Patient Experience Team we would like to hear from you.We would like to hear about what we are doing well and what we can learn from. Please complete this survey.

What do we do when we receive your letter?

When we receive your letter or call, we will:

  • Carefully listen, or read, to what you have to say and try to clarify the outcomes you are looking for
  • Formally acknowledge your complaint within 3 working days
  • Ask for your consent before responding, if a complaint is made on your behalf (i.e. by a carer, friend, relative or advocate)
  • Not allow the complaint to affect the quality of your care
  • Appoint an investigator, who is not linked to the service you are complaining about, to consider your complaint carefully, investigate thoroughly and fairly and try to resolve it
  • Review whether we could have done something better and how we can learn from your complaint to improve the service
  • Formally respond in writing within 25 working days and explain how we investigated it and what the outcomes of the investigation are

Complaints about the use of the Mental Health Act (if you are detained)

If you, or the person who wish to complain on behalf of, is detained under the Mental Health Act you have the right to complain and address any outstanding concerns with the Care Quality Commission (CQC).

The CQC can be contacted as follows:

CQC National Customer Service Centre
  • Citygate, Gallowgate, Newcastle-Upon-Tyne, NE1 4PA
  • Tel: 03000 616161
  • Website: www.cqc.org.uk

    Where to send your complaint   

    Vanessa Ford
    Chief Executive 
    Trust Headquarters  
    South West London and St George's Mental Health NHS Trust 
    Trinity Building, Springfield University Hospital 
    15 Springfield Drive 
    London 
    SW17 0YF

    Or

    Theresa Pardey 
    Head of Quality and Governance
    Building 15
    South West London and St George's Mental Health NHS Trust 
    Trinity Building, Springfield University Hospital
    15 Springfield Drive 
    London 
    SW17 0YF
    Tel: 020 3513 6150  
    Email: complaints@swlstg.nhs.uk 
     

    Latest News

    Read more

    Ways to Contact Us