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    Information for visitors

    In line with NHS England guidelines, we are now transitioning back towards our pre-pandemic policy on inpatient visiting.

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    Springfield moves

    This autumn our Trust will be opening two brand new mental health facilities at Springfield University Hospital in Wandsworth.

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Transforming our Services

National Deaf Services

National Deaf Services provides a range of comprehensive mental health services for Deaf adults, children and their families.

We are committed to:

  • the employment of deaf service users and carer involvement in all aspects of care

  • respect and promotion of Deaf culture and language.

Deaf Adult services

We provide assessment, treatment and interventions for a full range of mental illnesses, behavioural and psychological problems in adults with severe to profound hearing loss.  We also work with Deaf people with visual impairment.

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About the Deaf Adult service

Adult Deaf Services provides:
  • 16-bed inpatient unit
  • psychological therapies and assessment
  • multi-disciplinary community team
  • assertive outreach community support (London only).

We provide assessment, treatment and interventions for a full range of mental illness, behavioural and psychological problems in adult with severe to profound hearing loss. We also work with deaf people with visual impairment.

Using psychosocial interventions and promoting recovery and social inclusion, we encourage user and carer involvement in creating care packages.

The team consists of:
  • adult psychiatrists
  • learning disability psychiatrist
  • mental health and learning disability nurses
  • occupational therapists
  • speech and language therapist
  • social workers
  • psychoanalytic psychotherapists
  • clinical and counselling psychologists
  • community mental health nurses
  • outreach workers (clinical case managers)
  • Deaf community support workers
  • admin and secretarial staff.

Funding
All patients are funded by NHS England.

Referring to Deaf Adult services

Deaf Adult Community Services (DACT)
We accept referrals from local mental health teams and can then arrange joint assessment or other input.

For everyone else (e.g. GPs, social workers, family, carers, prospective service users) - you can contact our Helpline in working hours for general advice on how to get help. Our Helpline is staffed by an experienced clinician Mon to Fri 9am-4pm excluding bank holidays.

Switchboard: 0203 513 5000
Office number: 0203 513 4646
SMS: 079 7619 3229
Email: deafadultservices@swlstg.nhs.uk

Please note that we cannot respond to urgent or crisis situations. In such cases people will need to access their GP, A&E or local emergency services.

Deaf Adult Psychological Therapy
We offer psychological therapy for Deaf adults - including CBT, CAT (cognitive analytic therapy), DIT (dynamic interpersonal therapy), MBT (mentalisation based therapy), psychodynamic therapy and integrative counselling. We offer these therapies at Springfield Hospital or at one of our satellites clinics in Maidstone, Canterbury and Bromley.

We accept referrals from GPs and please note that funding agreement will be required.

Mental Health Crisis Line 0800 028 8000
Office number: 020 3513 4646
Text: 07976193229
Email: deafadultservices@swlstg.nhs.uk

Please note that we cannot respond to urgent or crisis situations. In such cases people will need to access their GP, A&E or local emergency services.

Deaf Adult Inpatient Services (Bluebell Ward)
Referrals to our inpatient service at Springfield hospital are accepted from GPs or other health professionals and from the voluntary sector/non-statutory organisations.

Referrals forms can be found at the bottom of the page

Contact our Deaf Adult Services

Inpatient services (Bluebell Ward)
Morrison (Building 9, entrance 3)
Springfield Hospital,
61 Glenburnie Road,
Tooting
London SW17 7DJ
Tel: 020 3513 4640
Fax: 020 3513 4643
Mobile: 07789 501 491
Email: adultdeafinpatientservicebluebell@swlstg.nhs.uk

Deaf Adult Community Team (DACT)
Newton (Building 2 entrance 1),
Springfield Hospital,
61 Glenburnie Road,
Tooting,
London, SW17 7DJ
Tel: 0203 513 4646
SMS: 07976193229
Email: deafadultservices@swlstg.nhs.uk
Deaf Adult Community Services is not an Emergency Service. After 5pm you call the 24/7 Mental Health Support Line - 0800 028 8000. The line offers emotional support & advice. If you are Deaf and are a BSL user, you can call the Mental Health Support line using Sign Live Video Relay Service (VRS). On computer go to http://signlive.co.uk/login/ and register using Facebook, Google or email. On phone, IPAD or tablet download SignLive's app for free & register. In an emergency please contact - NHS 111 for advice, or GP, or attend local A&E department.

National Deaf Child and Adolescent Mental Health Services (CAMHS)

We offer assessment and treatment for Deaf children and Deaf young people under the age of 18 with emotional, behavioural and mental health problems, working with their families.

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About Deaf CAMHS

We offer assessment and treatment for Deaf children and Deaf young people under the age of 18 with emotional, behavioural and mental health problems, working with their families.

The team sees children with a wide range of problems from fears and worries to difficult and challenging behaviour. The team uses a wide range of therapeutic interventions including family work, counselling, psychotherapy, behavioural and medical treatments.

The team consists of:

  • Child and adolescent psychiatrists
  • Mental health nurses and clinical nurse specialist
  • Occupational therapists
  • Speech and language therapist
  • Social workers
  • Family therapists
  • Deaf family support workers
  • Clinical and counselling psychologists
  • Community teams in London, Kent and Cambridge
  • Specialist Mental Health Practitioner
  • School teachers and support staff
  • Admin and secretarial staff

Working closely with families, schools and local children and adolescent mental health services, CAMHS provides:

  • 6-bed inpatient unit in London
  • Psychological therapies and assessment
  • Family therapy
  • Outreach service in London, Kent and Cambridge

Please note that due to the large area we cover we are unable to respond to emergencies. If your child needs urgent or emergency mental health care, please either contact your GP or take them to your local A&E. Once there, a Doctor can request an urgent mental health risk assessment from the local CAMHS Service. If you need a qualified BSL/English interpreter please make them aware when you register.

Referring to Deaf CAMHS

National Deaf CAMHS - Inpatient Service (Corner House)
Corner House is a six-bed national specialist assessment and treatment unit for deaf children and adolescents aged between 8 and 18, with severe complex emotional and psychological problems.

Referrals can be made by a range of services including CAMHS, paediatricians, audiologists, social services, schools, GP's and national deaf outreach service.

We encourage telephone contact to discuss potential referrals. Following this a referral form is completed and sent via post / fax or secure e-mail to the unit.

The unit is commissioned by NHS England and referrals are accepted from within the UK. For referrals outside England funding will need to be agreed with the local team prior to admission.

National Deaf CAMHS - Community and outpatient service (London)
Children can be referred by anyone who has contact with the child, such as a teacher, social worker, GP or the parents themselves.

However, a referral can only be made if the parent or guardian is fully aware of the referral and has given their consent.

We encourage telephone contact to discuss potential referrals.

Following this a referral form is completed and sent to the address at the top of the form

National Deaf CAMHS - Community and outpatient service (Cambridge/East of England)
Children can be referred by anyone who has contact with the child, such as a teacher, social worker, GP or the parents themselves.

However, a referral can only be made if the parent or guardian is fully aware of the referral and has given their consent.

We encourage telephone contact to discuss potential referrals. Following this a referral form is completed and sent to the address at the top of the form

National Deaf CAMHS - Community and outpatient service (Kent)
Children can be referred by anyone who has contact with the child, such as a teacher, social worker or GP. However, a referral can only be made if the parent or guardian is fully aware of the referral and has given their consent. We encourage telephone contact to discuss potential referrals. Following this a referral form is completed and sent to the address at the top of the form

Referrals forms can be found at the bottom of the page

Contact our Deaf CAMHS

Corner House National Deaf CAMHS

Newton (Building 5, entrance 5)
Springfield Hospital,
61 Glenburnie Road,
London SW17 7DJ
Tel: 020 3513 6860
Fax: 020 3513 6689
Text: 020 3513 6909
SMS: 07595 414 692
Email: cornerhouse@swlstg.nhs.uk

National Deaf CAMHS - London

Springfield Hospital,
61 Glenburnie Road,
London SW17 7DJ
Tel: 0203 513 6925
Text: 020 3513 6950
Fax: 020 3513 6461
SMS: 07879 420 453
Email: ndcamhs@swlstg.nhs.uk

National Deaf CAMHS - Cambridge/East of England

National Deaf CAMHS Cambridge
Bottisham Medical Practice,
Tunbridge Lane,
Bottisham,
Cambridge,
CB25 9DU
Tel: 01223 813616
Mobile / Text: 07903 944 695
Fax: 0203 513 4458
Email: heroncourt@swlstg.nhs.uk

National Deaf CAMHS - Kent/South Coast

The Heathside Centre
Heather Road
Coxheath
Maidstone
Kent, ME17 4AH
Tel: 01622 741881
Fax: 020 3513 4459
SMS: 07912 072 078
Email: heathside@swlstg.nhs.uk

Community Mental Health Survey

Community mental health survey

The community mental health survey is conducted every year by CQC. It represents the experiences of over 13,000 people who received specialist care or treatment for a mental health condition in 55 NHS trusts in England during a specified time each year.

Tell us what you think. Community Mental Health Survey 2021

We will soon be carrying out a survey to find out what service users think about their care. This is part of a national programme to improve quality of care and service users’ experiences.

Your views are important to us. Taking part in the survey is voluntary and all answers are confidential. If you are selected to take part, your contact details (name and postal address) will be used by researchers to carry out the survey.

If you do not want to take part, or have any questions about the survey please let us know:

Feedback Live NEW 01

Feedback Live!

Patients, staff and carers worked with us to develop our survey system to help us capture your valuable feedback, though our new Feedback Live! system* 

These surveys let people who use our services tell us about their experiences.

The surveys are anonymous, so service users can have confidence their feedback will be confidential.

This feedback is used by our services to see what is working well and what improvements could be made

These new surveys are available on touch screen monitors, tablets and via the internet that is accessible in our wards and departments, but also from our service users home using the below web address.

https://feedback.swlstg.nhs.uk/  

*Previously referred to as Real Time Feedback (RTF)

Patient Advice and Liaison Service (PALs)

Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service is part of the NHS designed to answer questions, support patients and their families and resolve concerns about NHS treatment.

If you have any questions or something to tell us about any of our services please talk to a member of staff such as the ward manager or modern matron in the service you are using.

Alternatively contact our PALS and we will try to help you to resolve your concern quickly.

Our PALS team is here to answer your questions and to listen and resolve your concerns.If they are unable to resolve your query they may need to talk to other NHS staff to get the answers you need, but they will let you know and keep you informed.

You can call our dedicate PALS line: Tel: 0203 513 6150 (Monday - Friday 9.30am to 4.30pm) or email pals@swlstg.nhs.uk.

While we hope to be able to resolve any issues you have through out PALs service we know that this is not always possible and you may feel you want to make an official complaint.

If this is the case you should contact our complaints manager and follow our complaints procedure.

Support in a crisis

24/7 Mental health support line

If you need mental health support in a crisis you can call our 24/7 Mental Health Support Line on 0800 028 8000.  The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.

Please only attend A&E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.

If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of  9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you.  You can find their contact details here.   Otherwise, please contact the 24/7 Mental Health Support Line.

If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Support Line.

If you need more general advice and support with your mental health, please see our Advice and support page.

If you are Deaf, you can call our Mental Health Support Line using Sign Live Video Relay Service (VRS): :

  • On a computer, go to https://signlive.co.uk/login/ and register using Facebook, Google or email
  • On phone, iPad or tablet download SignLive’s app for free and register

You will then be able to call the Trust for free.

Recovery Cafes

Are you struggling with your mental health and finding it difficult to cope?

Come along to one of our Recovery Cafés for a safe and supportive space. There’s no need for an appointment, just turn up and you’ll be met by a listening ear, and benefit from companionship and from engaging in therapeutic support. The cafes also provide:

  • Group activities
  • One- to-one support
  • Chill out space
  • Advice, information & signposting
  • Hot meals and drinks
  • Drop in from local mental health teams

Our Recovery cafes are based in Tooting, Richmond, Kingston and Wimbledon but are there to help adults (18 years+) with mental health issues from the South London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston. You don't need to book or have a formal referral. You just need to turn up. You can also ring ahead if you need any support around travelling to the café or would like to speak with a member of staff beforehand.

Opening Hours:  Monday to Friday 6pm - 11pm, Saturday Sunday and Bank holidays 12noon - 11pm

The Cafés will close at 11:00pm promptly each night and customers will be supported to plan their journey home during their visit to the Cafés.

Please note: The cafés do not provide accommodation and are not designed to support young people under 18 years old or those under the influence of alcohol or drugs.

Tooting Recovery Cafe

966 Garratt Lane, London SW17 0ND. Email: recoverycafe@hestia.org or call 07794 394 920

Sunshine Recovery Café

296a Kingston Rd, London SW20 8LX. Email: info@sunshinerecoverycafe.org or call 07908 436 617

Twickenham Recovery Hub

32 Hampton Road, London TW2 5QB. Email: recoveryhub@rbmind.org or call 020 3137 9755

Kingston Recovery Hub

Alfriston Centre, 3 Berrylands Road, London KT5 8RB. Email: recoveryhub@rbmind.org or call 020 3137 9755

 

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