You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources.
We will soon be carrying out a survey to find out what service users think about their care. This is part of a national programme to improve quality of care and service users’ experience.
The South London Mental Health and Community Partnership, together with our partners including local authorities and community organisations, have launched a major listening campaign to support and protect people's mental health following Covid-19.
We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.
The Patient Advice and Liaison Service is part of the NHS designed to answer questions, support patients and their families and resolve concerns about NHS treatment.
If you have any questions or something to tell us about any of our services please talk to a member of staff such as the ward manager or modern matron in the service you are using.
Alternatively contact our PALS and we will try to help you to resolve your concern quickly.
Our PALS team is here to answer your questions and to listen and resolve your concerns.If they are unable to resolve your query they may need to talk to other NHS staff to get the answers you need, but they will let you know and keep you informed.
You can call our dedicate PALS line: Tel: 0203 513 6150 (Monday - Friday 9am to 5pm) or email email@example.com.
While we hope to be able to resolve any issues you have through out PALs service we know that this is not always possible and you may feel you want to make an official complaint.
If this is the case you should contact our complaints manager and follow our complaints procedure.
Support in a crisis
If you need mental health support in a crisis you can call our 24/7 Mental Health Support Line on 0800 028 8000. The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.
Please only attend A&E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.
If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. You can find their contact details here. Otherwise, please contact the 24/7 Mental Health Support Line.
If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Support Line.
If you need more general advice and support with your mental health, please see our Advice and support page.
If you are Deaf, you can call our Mental Health Support Line using Sign Live Video Relay Service (VRS): :
You will then be able to call the Trust for free.
Are you struggling with your mental health and finding it difficult to cope?
Come along to one of our Recovery Cafés for a safe and supportive space. There’s no need for an appointment, just turn up and you’ll be met by a listening ear, and benefit from companionship and from engaging in therapeutic support. The cafes also provide:
Our Recovery cafes are based in Tooting, Richmond, Kingston and Wimbledon but are there to help adults (18 years+) with mental health issues from the South London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston. You don't need to book or have a formal referral. You just need to turn up. You can also ring ahead if you need any support around travelling to the café or would like to speak with a member of staff beforehand.
Opening Hours: Monday to Friday 6pm - 11pm, Saturday Sunday and Bank holidays 12noon - 11pm
The Cafés will close at 11:00pm promptly each night and customers will be supported to plan their journey home during their visit to the Cafés.
Please note: The cafés do not provide accommodation and are not designed to support young people under 18 years old or those under the influence of alcohol or drugs.
966 Garratt Lane, London SW17 0ND. Email: firstname.lastname@example.org or call 07794 394 920
296a Kingston Rd, London SW20 8LX. Email: email@example.com or call 07908 436 617
32 Hampton Road, London TW2 5QB. Email: firstname.lastname@example.org or call 020 3137 9755
Alfriston Centre, 3 Berrylands Road, London KT5 8RB. Email: email@example.com or call 020 3137 9755
We want to make sure that the services we provide are accessible to all sections of the communities we serve and are committed to ensuring effective communication with patients, their relatives and carers.
We recognise that patients, relatives and carers with a limited understanding and use of English may have difficulty with complex medical language and the written word when discussing complex medical conditions.
We provide the following communications support:
If you or your relative need communications support please ask a member of staff in the team you will be visiting and they will be pleased to arrange for suitable support to be available.
British Sign Language (BSL) interpreters are available at the trust and our Deaf services are staffed by both Deaf and hearing staff who are proficient in BSL.
An advocate works for you. They can explain your rights under the Mental Health Act and help you to express any concerns you may have about your treatment. They can represent you at meetings, ensuring that your point of view is heard.
An advocate can also help in preparing for your care plan as well as researching information and helping you to assess the treatment options available.
Advocacy services support patients; there are separate advocacy services that offer support to carers. They are independent from the Trust and their service is free. The service they offer is completely confidential and non-judgemental. You can refer yourself for advocacy services, or a carer, relative or mental health professional can make a referral on your behalf.
If you need to refer someone for advocacy services and wish to discuss it further, please contact:
Sue Bradley - firstname.lastname@example.org
Rethink Advocacy Service
Tel: 020 3513 6055/6739
Living with a mental health condition or caring for someone with a mental health condition can make managing money and securing work difficult. We can help you understand what you can do and what support is available.
Patients and the people who care for them are often entitled to a range of welfare benefits. Specialist advisers in our welfare benefits team can help you with any benefits queries.
If you live in Wandworth, Merton or Sutton you can contact our welfare benefits team by calling 0203 513 6469
If you live in Richmonf or Kingston you can contact your local Citizens' Advice Bureau, or talk to KAG on 0208 549 1028.
You can find more information about the support available in the patient information leaflets listed below.