You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources.
We will soon be carrying out a survey to find out what service users think about their care. This is part of a national programme to improve quality of care and service users’ experience.
The South London Mental Health and Community Partnership, together with our partners including local authorities and community organisations, have launched a major listening campaign to support and protect people's mental health following Covid-19.
We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.
The Department of Spiritual and Pastoral Care offers a Trust-wide service with chaplains based at Tolworth, Queen Mary's and Springfield hospitals.
We hold regular services at each hospital and can provide you with help to practise your faith, whatever that may be. We can make contact with leaders of faith groups beyond those that are directly represented within the Trust.
We can also help if you are seeking meaning at a time of personal distress. We regularly visit all the inpatient units and are available to both patients and staff. In this way, we try to offer a friendly face and a listening ear when it is required.
At least one chaplain is always available from Sunday to Friday. Any messages left on our answering machine will be picked up and passed on to the relevant chaplain.
Springfield Advice and Law Centre is an independent charity offering free, independent legal advice for users (and their family / carers) of our Trust.
Staff at the Law Centre are qualified solicitors or experienced legal advisers.
The Law Centre offers:
They also offer general advice and referral on other legal problems.
Legal Outreach teams at Wilson Hospital, Vestry Hall (Mitcham) and Morden Hall Medical Centre.
Below you will find links to informational videos which assist those caring for deaf children.
All the videos are filmed in British Sign Language (BSL).
Carers have the right to have their own needs assessed under the Care Act 2014. This is called a Carer’s Assessment and is a legal duty upon the local authority.
The assessment looks at your needs to see what services could be provided to help you. The assessment will look at how caring affects your emotional and physical health, finances, work and relationships.
The assessment is your opportunity to sit down and explain what would make caring easier for you and what your own needs are. Services you may be offered include support to give you a break, emotional support, help with household tasks and help.
You can choose to have your needs assessed either jointly with the person you care for or separately. You can ask for an assessment even if the person you care for is refusing services.
If you want to have a Carer’s Assessments, talk to a member of Trust staff or your local Carers’ Centre about how to organise one.
As a carer you may be entitled to certain benefits depending on your individual circumstances. You can find out more about the types of benefits you might be entitled in our information leaflet for carers, friends and families.