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Media Statements

 Below you will find our recent statements.

28 February 2018

Statement regarding Eating Disorders Service consultation

We wanted to take the opportunity to set the record straight so everyone can have the facts.

As an NHS Trust with one of the longest established and largest eating disorders services nationally we are duty bound to provide the highest quality service – based on best practice guidance and evidence based wherever possible.

This is why we are making some changes to an old service so that that it can be in line with the new NICE guidance from May 2017 and the quality standards for eating disorders set by the Royal College of Psychiatrists (QED), meaning that resources and treatment options are as up-to-date as possible.

The changes will mean that both staff and the patients can benefit across the inpatient unit, day unit and outpatient eating disorders service. The improvements include:

  • A brand new Nurse Manager post in the eating disorders day unit providing physical monitoring and clinical management.
  • A bigger variety of psychological therapies being available in inpatient and day patient services which will support patients with different needs.
  • Better joined-up care and treatment for patients moving into or out of our services
  • More specialist clinical supervision for the nursing team across the care and treatment we provide.
  • Improved reflective practice for the expert inpatient multi–disciplinary team who care for patients.
  • Stronger clinical leadership in terms of a new senior clinical Occupational Therapy role.

We understand that not everyone reading the petition would have been made aware of these facts – and that we are making these improvements across the whole service.

We have spoken with staff and our patients about these changes and we will continue to do so.

Not everyone will agree with these changes – but it’s really important that everyone signing this petition knows that we are absolutely clear that we are committed to providing the very best possible care and treatment to our patients and we would not make changes – no matter how small, if they were not going to improve the services we provide.




23 May 2017

Statement regarding Neuro CAMHS Assessment Service

“In the recent Trust board meeting in May, suggested changes to our CAMHS Neurodevelopmental Assessment Service were presented. No decision has been made by the Trust or by the commissioning CCGs. Any changes would require detailed engagement with stakeholders and Merton CCG, as lead commissioner working with partner CCGs, will talk to local people before reaching any final conclusions on how best to go forward.

We recognise the concerns of families of children with a neurodevelopmental condition and the groups who support them and that these must be addressed in any proposal brought forward for consideration.

The Trust and SWL CCG commissioners are committed to working together to ensure young people access the most appropriate service for their needs. We need to get the model of service and service capacity right for the range of needs across SW London.”



reporting guidelines

Reporting guidelines

We want to ensure that incidents are reported fairly and accurately.  We consider it one of our responsibilities to make sure the reporting of certain incidents is done transparently and consistently. Media reporting guidlines can be found here.

Reporting suicides

  • We are committed to providing safe, supportive care and minimising risk amongst people using mental health services. For a very small number of people admitted to hospital, high risk behaviour and determination to self-harm or take their own lives challenges the measures we take to protect patients from harm. Very sadly, a number of inpatient suicides occur nationally each year. 
  • The death of anyone using our services is a tragedy, and we do everything we can to avoid such events from occurring. It is important to clarify that this is not just a local concern. The numeber of suicides is frequently discussed by those running mental health services across the country so please use sensitivity when reporting.
  • When reporting on a suicide please refer to the Samartians best practice guide which are aimed at those reporting suicide in any media, from factual description to dramatic portrayal.

Reporting absconds

  • Absconding or ‘absent without leave’ (AWOL) refers to departure of a patient from a ward/ department without prior arrangement.
  • A voluntary patient can leave hospital anytime he or she wishes, however it would be desirable he/she discusses this with staff in the first instance.
  • Issues emerge if if the patient lacks mental capacity or there are concerns that the patient represented a significant risk of harm to him/herself or others.
  • All absconding incidents are reported in accordance with the Trust procedure for reporting accidents/incidents.
  • If you are reporting a story where a person has 'absconded' it would be inaccurate to state a person has 'escaped' or use similar terms. Such language can have a deterimental effect on patients and cause unneccesary stress to members of the public.
  • When reporting an absconding incident please ensure you check with the communications team to ensure you have the most up-to-date information. We are always happy to help where we can. 




The communications team provides a point of contact for journalists to respond to all media enquiries.

We are happy to help journalists represent the Trust accurately, so please do get in touch to ensure your facts and information are up-to-date before publishing your story.

Our media team is responsible for:

  • Responding to media queries
  • Arranging interviews with our nationally and internationally renowned experts who can talk about some of the Trust’s specialist topics
  • Managing filming and photography requests. We receive documentary, location and broadcast filming requests on a regular basis – we consider all proposals on an individual basis and will try to accommodate proposals where possible, if appropriate. No photography or filming is permitted without prior arrangement and agreement. Our patients always come first and we have a duty to protect their safety and confidentiality. Anyone found filming or taking photographs on the trust premises without the permission of the trust’s communications team will be asked to leave by the security department and may face prosecution. Unless agreed otherwise, film crews and photographers must be accompanied by a member of the Communications Team at all times.

Media enquiries

For all media enquiries Monday to Friday, 9am – 5pm, please email where a member of the team will review and action your request.

If you have an urgent query outside working hours and on weekends and bank holidays, please ring our contact centre on 020 3513 5000 and ask to speak to a member of the communications team.


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