Recite Me

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    Coronavirus (COVID-19): Information for patients and visitors

    You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources. 

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    Community mental health survey

    We will soon be carrying out a survey to find out what service users think about their care. This is part of a national programme to improve quality of care and service users’ experience.

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    October Mental Health Month

    1 in 4 people will suffer from a mental health problem at some point in their life. We should not be afraid to “talk about it".

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Emergency help

Emergency help

24/7 Mental health support line

If you need mental health support in a crisis you can call our 24/7 Mental Health Support Line on 0800 028 8000.  The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.

Please only attend A&E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.

If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of  9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you.  You can find their contact details here.   Otherwise, please contact the 24/7 Mental Health Support Line.

If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Support Line.

If you need more general advice and support with your mental health, please see our Advice and support page.

If you are Deaf, you can call our Mental Health Support Line using Sign Live Video Relay Service (VRS): :

  • On a computer, go to https://signlive.co.uk/login/ and register using Facebook, Google or email
  • On phone, iPad or tablet download SignLive’s app for free and register

You will then be able to call the Trust for free.

Recovery Cafes

Are you struggling with your mental health and finding it difficult to cope?

Come along to one of our Recovery Cafés for a safe and supportive space. There’s no need for an appointment, just turn up and you’ll be met by a listening ear, and benefit from companionship and from engaging in therapeutic support. The cafes also provide:

  • Group activities
  • One- to-one support
  • Chill out space
  • Advice, information & signposting
  • Hot meals and drinks
  • Drop in from local mental health teams

Our Recovery cafes are based in Tooting, Richmond, Kingston and Wimbledon but are there to help adults (18 years+) with mental health issues from the South London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston. You don't need to book or have a formal referral. You just need to turn up. You can also ring ahead if you need any support around travelling to the café or would like to speak with a member of staff beforehand.

Opening Hours:  Monday to Friday 6pm - 11pm, Saturday Sunday and Bank holidays 12noon - 11pm

The Cafés will close at 11:00pm promptly each night and customers will be supported to plan their journey home during their visit to the Cafés.

Please note: The cafés do not provide accommodation and are not designed to support young people under 18 years old or those under the influence of alcohol or drugs.

Tooting Recovery Cafe

966 Garratt Lane, London SW17 0ND. Email: recoverycafe@hestia.org or call 07794 394 920

Sunshine Recovery Café

296a Kingston Rd, London SW20 8LX. Email: info@sunshinerecoverycafe.org or call 07908 436 617

Twickenham Recovery Hub

32 Hampton Road, London TW2 5QB. Email: recoveryhub@rbmind.org or call 020 3137 9755

Kingston Recovery Hub

Alfriston Centre, 3 Berrylands Road, London KT5 8RB. Email: recoveryhub@rbmind.org or call 020 3137 9755

Car parking

Car parking

Car parking charges apply to visitors at:

  • Springfield University Hospital
  • Tolworth Hospital
  • Richmond Hospital

Parking charges also apply at other sites where the Trust provides services but which are not owned by the Trust. For further information on these charges, please refer to the relevant website:

Our car parking charges as follows:

  • £3 up to 2 hours
  • £5 up to 4 hours
  • £10 up to 12 hours
  • No return permitted within 2 hours

We are committed to keeping car parking charges low for our patients. Therefore concessions are available so that no service user will pay more than £3 regardless of their length of stay. However, the minimum charge of £3 will always apply. Information on how to access the concessionary charge will be located in all our car parks.

If you are able to, please consider using public transport, cycling or other methods of transport to get to your appointment.

Parking enforcement

Our parking terms and conditions are enforced by the issuing of Parking Charge Notices in accordance with the British Parking Association's Approved Operators Scheme. You can pay your Parking Charge Notice on-line.

If  you wish to appeal against a Parking Charge Notice you must do so in writing with 28 days from the date of issue.  All correspondence must include your name, address, registration number and PCN number as well as the full name and address of the driver if different.  Appeals should be addressed to:

Head of Security,
Springfield Hospital,
61 Glenburnie Rd,
London,
SW17 7DJ

Telephone appeals will not be accepted.

 

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