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    Information for visitors

    In line with NHS England guidelines, we are now transitioning back towards our pre-pandemic policy on inpatient visiting.

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    Join our Trust

    We believe that good staff and good patient experience go hand in hand and the people who work with us are at the very heart of delivering an excellent service to our patients.

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  • Springfield 1016

    Springfield moves

    This autumn our Trust will be opening two brand new mental health facilities at Springfield University Hospital in Wandsworth.

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Schools

We recognise that, alongside family and friends, school networks and professionals are key to identifying and supporting a Child/Young Person's emotional needs. We aim to work alongside school staff, where appropriate, to ensure the Child/Young Person feels safe and supported.

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CAMHS teams work very closely with schools across the 5 boroughs.  We have a range of Mental Health Support Teams, which consist of Clinical Psychologists and Educational Wellbeing Practitioners (EWP).

It is often in schools where difficulties are identified and raised.  We aim to work collaboratively with schools to ensure Children and Young People get the support they need as soon as possible.

If you have concerns about a child or young person's mental health you can contact your local CAMHS team or ask to speak with the Psychologist linked to the school.  We offer regular consultation slots for all school staff for either case consultation or to think about mental health issues more generally in the school.  Reflective practice groups for school staff are also offered regularly. 

CAMHS Early Help (Trailblazer and Child Wellbeing Practitioner teams) have been developing a number of videos for parents, teens and school staff on a range of mental health and wellbeing topics. The link to the Youtube channel is below and we are also adding new videos regularly!

Children & Young People's Wellbeing Service Videos

How to make a referral

If you have concerns about a Child or Young Person's mental health, use our borough pages to contact your local CAMHS team. It is useful to have certain key information when making a referral, including:

  • The full name(s) of the child or young person being referred
  • The surname of their parent/carer if different from the child or young person
  • Date of birth and address, including postcode
  • Telephone numbers; for young people aged over 16 this should include a mobile phone number (if they have one) so that CAMHS can contact them directly (if appropriate)
  • Names and ages of family members
  • Name of school
  • Name of registered GP
  • Other agencies known to be involved (e.g. Connexions, education, social services)
  • Significant medical problems/medication
  • A brief history of presenting problems, with your opinion of the effect these have on the child and their mental health and his/her family members
  • An indication of your opinion of the degree of risk to self or others and to what degree the problem is affecting everyday life for the individual and family

Even if a referral does not meet criteria for a Trust service, they may be able to point you in the direction of useful support services for the young person/ family.

Referral criteria

It is not possible to give absolute definitions about which children or young people should be referred to CAMHS. CAMHS supports children, young people and families whose social, emotional and behavioural needs are not met by universal services, such as those in the community and primary care.

What happens after the referral has been made?

New referrals are discussed by CAMHS teams at their weekly referrals meetings. Each referral is prioritised according to the information given in the referral.

The family and referrer are then contacted with information, either about an appointment or alternative next steps. A CAMHS worker may contact you for further information, or to think with you about the best way of engaging the family in an assessment.

If a family or young person's needs worsen whilst you are waiting to hear the outcome from a referral, contact the CAMHS team and provide them with an update. In cases where someone's safety may be at risk, either as a result of self-harm, potential harm to others or child protection issues, please contact the relevant agency immediately and directly (for example, accident and emergency (A&E), police, social care).

Questionnaires

Once a referral has been accepted at CAMHS, we sometimes ask professionals involved in families lives to fill out questionnaires and screening tools. These questionnaires will help us understand families from the professionals' perspective and will support assessment and measure of progress.

Professionals

We recognise that there are many people in a child/young person's life who can be extremely important, supportive and influential. We endeavour to work with other Professionals in a young person's life (with young person/family consent) to support information sharing, safety and improvements in the child/young person's mental health.

 

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All professionals involved with children and young people, such as GPs, Teachers, Youth Workers, Educational Psychologists, school Nurses and Social Workers can make a referral to CAMHS.  When making a referral It is useful to provide certain key information.

We recognise that referrers are often already supporting or are keen to know more about how to support a young person. The CAMHS Early Help (Trailblazer and CWP teams) have been developing a number of videos for parents, teens and school staff on a range of mental health and wellbeing topics, which you may find helpful.

Children & Young People's Wellbeing Service Videos

How to make a referral

If you have concerns about a child or young person's mental health, contact your local CAMHS. It is useful to have certain key information when making a referral, including:

  • The full name(s) of the child or young person being referred
  • The surname of their parent/carer if different from the child or young person
  • Date of birth and address, including postcode
  • Telephone numbers- for young people aged over 16 this should include a mobile phone number so that CAMHS can contact them directly (if appropriate)
  • Names and ages of family members
  • Name of school
  • Name of registered GP
  • Other agencies known to be involved (e.g. Connexions, education, social services)
  • Significant medical problems/medication
  • A brief history of presenting problems, with your opinion of the effect these have on the child and their mental health and his/her family members
  • An indication of your opinion of the degree of risk to self or others and to what degree the problem is affecting everyday life for the individual and family

Even if a referral does not meet the threshold for support from a Trust service, they may be able to point you in the direction of useful support services for the young person/ family.

Referral criteria

CAMHS supports children, young people and families whose social, emotional and behavioural needs are not met by universal services, such as those in the community and primary care. There are different levels of intervention dependent on the child's/young person's need, and we will help you to identify the right service.

What happens after the referral has been made?

New referrals are discussed by CAMHS teams at their weekly referrals meetings and referrals prioritised according to the information provided (e.g. severity, impact on functioning, risk level).

The family and referrer are then contacted with information, either about an appointment or alternative next steps. A CAMHS worker may contact you for further information, or to think with you about the best way of engaging the family in an assessment.

If a family or young person's problems worsen whilst you are waiting to hear the outcome from a referral, contact the CAMHS team and provide them with an update. In cases where someone's safety may be at risk, either as a result of self-harm, potential harm to others or child protection issues, please contact the relevant agency immediately and directly (for example, accident and emergency (A&E), police, social care).

Screening and outcome questionnaires

We often ask professionals involved to fill out screening questionnaires or 'Routine Outcome Measures'. These questionnaires will help us understand families from the professionals' perspective.

Parents and Carers

We recognise it can be a worrying time when your Child/Young Person is struggling with their mental health. As key people in your Child/Young Person's life, we work alongside parents, carers and families, where appropriate, to support you to feel empowered to best support your Child.

 

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We are committed to involving and supporting carers and family members as partners in the care of people using our services. We are Gold Star members of the Carers' Trust's Triangle of Care membership scheme that promotes shared working between carers, professionals and people using services.

Information for Carers

Supporting someone with a mental health difficulty can be difficult and sometimes lonely. Having good information at the right time and knowing where to get help and support can make all the difference.

We encourage direct communication with our teams should you have any concerns or would like to understand more about the support available to you as a family member or someone in a caring role.

Advice and Support for Carers, Friends and Family

CAMHS Early Help (Trailblazer and CWP teams) have been developing a number of videos for parents, teens and school staff on a range of mental health and wellbeing topics. Link to the youtube channel is below and we are also adding new videos regularly.

Children & Young People's Wellbeing Service Videos

Family Ambassadors

In SWLSTG we are pleased to announce that we have now have two Family Ambassadors. They work alongside parents and/or carers to ensure the needs and views of parents and families who have a young person on one of our inpatient wards are heard and supported. Our Family Ambassadors help us to ensure that the parents and families are engaged in their young person’s pathway, enabling their voice and opinions to be heard and acted upon. Please speak to a member of the ward to staff where you child or young person is based to find out more about how you link in with your local Ambassador.

Wisteria Ward inpatient service

Our Child and Adolescent Mental Health Services (CAMHS) help young people who are experiencing mental health issues.

These services are provided in community locations as well as in our inpatient wards (Aquarius, Wisteria and Corner House) based at Springfield University Hospital

Video with Dr Diana Cassell, Clinical Director CAMHS

Wisteria Ward

Wisteria Ward is a 12-bed inpatient Eating Disorder service for young people aged 11-18. The service is commissioned by NHS England and managed within the South London Partnership CAMHS Tier 4 provider collaborative. 

Depending on your needs you will see a variety of people including Social Workers, Mental Health practitioners, Clinical and Counselling Psychologists, Systemic Family Therapists, Occupational Therapists, Dieticians and Psychiatrists. Some of our key staff include:

  • Ward Manager
  • Consultant Psychiatrists 
  • Associate Specialists 
  • Modern Matron
  • Psychologists and Psychotherapists 
  • Allied Health Professionals 

If you use our services, you will receive an assessment of your mental health needs and a care plan detailing the support you will receive.

Wisteria ward is typically a friendly, peaceful environment. However, things can get noisier at times. The staff are easy to get along with and will do all they can to help you.

During the day there are activities, groups and school.

Young people will be allocated a named nurse and named doctor who will be the main points of contact for young people and their parents/carers.

Conditions we treat

Young people who use our services get an assessment of their mental health needs and a plan of the care and support they will receive. You will also have one named person who co-ordinates your care and support. This person will be called either a named professional or a care co-ordinator. This person will be your main point of contact and you can speak to them about how your treatment and support are going.

 

We cover the following conditions:

Binge Eating

Anorexia nervosa

Bulimia

Eating disorders

Wisteria ward is a friendly, peaceful environment. However, things can get noisier at times! The staff are easy to get along with and will do all they can to help you.

During the day there are activities, groups and school.

Young people will be allocated a named nurse and named doctor who will be the main points of contact for young people and their parents/carers.

Referrals

Referrals are accepted from Tier 3 and Tier 4 CAMHS services.

All referrals go through the South London Partnership Bed Management team.

Referrals can be made by a range of services including CAMHS, Paediatricians, Social Services, Schools, and GP's. We do not accept self referrals. 

We encourage telephone contact to discuss potential referrals. Following this a referral form is completed and sent via secure e-mail to the unit. The unit is commissioned by NHS England and referrals are accepted from within the UK. For referrals outside England funding will need to be agreed with the local team prior to admission.

 

Telephone: 020 3513 5917

Emailadmin.wisteria@swlstg.nhs.uk

 Newton Building

Entrance 7

Springfield University Hospital

Glenburnie Road

London

SW17 7DJ

 

Our opening hours

24 hours

South West London and St George's Mental Health NHS Trust - Google Maps

https://www.swlstg.nhs.uk/our-services/our-key-locations/hospital/springfield-university-hospital

 

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