You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources.
We will soon be carrying out a survey to find out what service users think about their care. This is part of a national programme to improve quality of care and service users’ experience.
The South London Mental Health and Community Partnership, together with our partners including local authorities and community organisations, have launched a major listening campaign to support and protect people's mental health following Covid-19.
We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.
It is important that people admitted to hospital have regular contact with family and friends. However, it is also important that we keep people safe from infection on our wards. So in the light of the Coronavirus pandemic, there are a number of steps we need to take to keep everyone safe.
Visitors are asked to follow social distancing guidance and provide a contact number in case they need to be contacted in the event of follow up. All visitors must ensure they wash their hands thoroughly before entering the unit and must wear a mask at all times which they are required to wear throughout their time on the ward/department. Please contact the ward to arrange a date and time for visiting and to receive guidance in preparation for their visit. Patients will continue to be supported to go on leave, which will be closely risk assessed to ensure each patient’s safety and discussed individually with the patient and family if appropriate.
Please do not visit if you are unwell or have any of the symptoms of coronavirus – a high temperature, a new, continuous cough, or a loss of or change to your sense of smell or taste. Let us know as soon as possible about this, so that we can make arrangements for your care to be supported virtually.
We understand that these are worrying times and that you and your loved ones will have concerns, but we want to remind you that we are here for you and your family, and to encourage you to contact us if you need to. Please do not think it is too much trouble - the NHS is here for you.
COVID-19 is an illness that can affect your lungs and airways. It's caused by a virus called coronavirus. This page will be updated regularly with information and guidance for patients, carers, friends and family.
Our staff understand that these are worrying times and that you will have lots of concerns, particularly about your loved ones. We understand those concerns and are here to help you throughout it.
Latest update: 1 December 2020
Other useful information:
Please only attend A and E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.
If you are already a patient at our Trust, between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. You can find their contact details here. Otherwise, please contact the 24/7 Mental Health Support Line.
If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Support Line.
If you are Deaf, you can call our Mental Health Support Line using Sign Live Video Relay Service (VRS):
You will then be able to call the Trust for free.
Guidance on children and young people under the age of 18 in mental health crisis
For A&E staff
If a young person presents to A&E, follow the normal process and make a referral to the CAMHS Emergency Care Service (CECS) by completing the referral form and telephoning our duty number: 0203 513 6239 or 07870 917 114. Referrals will be screened for appropriateness, and a telephone or video assessment will be offered in the first instance. Face-to-face assessments in A&E will occur when clinically indicated.
For professionals including GPs, social workers and education on SWSLTG Crisis Service for Young People and Families.We understand that Covid-19 has impacted young people/families in lots of different ways. CAMHS is still here to provide support; at times we will continue to do this by phone or video.
If a young person is currently a CAMHS service user, please call the appropriate CAMHS team to speak with the duty worker Mondays to Friday between 9am -5pm:
At weekends and Bank Holidays and between 5pm-9am, please call the Mental Health Support Line (MHSL) on 0800 028 8000If a young person is not currently a CAMHS service user, professionals can call the local Single Point of Access team (9am-5pm) for advice. However, if an emergency response is needed, please telephone the 24/7 the Mental Health Support Line on 0800 028 8000.
Other helpful numbers
All visitors must ensure they wash their hands thoroughly before entering the unit must wear a mask at all times which they are required to wear throughout their stay on the ward/department. Patients will continue to be supported to go on leave, which will be closely risk assessed to ensure each patient’s safety and discussed individually with the patient and family if appropriate.
Family and Friends are asked to not visit even in the above circumstances if they:
If you are not well, please let your clozapine clinic know before you attend the clinic for your blood test. They will talk through with you if you need to come in or if we can send you a small additional supply of your medicine until you are feeling better.
In some circumstances we may be able to visit you at home to carry out your blood test.
With this in mind, we have assembled some uplifting and hopefully enjoyable resources for you explore.
We hope you find something that suits you!
With this in mind, we have brought together some resources that you might find helpful over the coming weeks.
Hopefully it will not be for too long, keep safe and keep connected to others if you possibly can, that will help!
The various restrictions that have been put in place, ranging from the closure of important services such as day care, to the prohibition of visits to care homes affects older people more than most, particularly those with dementia and their carers.
As such we hope that you find the guidance and resources below helpful.
General Guidance and information:
Guidance for family carers
In the latter case, if the person’s care needs are such that any remote support will not be sufficient, the family carers should adhere to the social distancing guidelines ie washing hands immediately on arrival, no physical contact, keeping a distance of 2m wherever possible and keeping visits as short as possible.
The following information supports the learning disability population understand the information in a format that uses pictures and easy to read language.
Families are under increased amounts of stress due to financial pressures, household isolation, school closures and lack of normal outlets for stress and frustrations.
Adults are at increased risk of financial exploitation by some pretending to help under the guise of ‘COVID kindness’.
Children, young people and adults who are already at risk of abuse or neglect may be more at risk as the normal support mechanisms for them are not in place. Many children and adults may be struggling without the regular contact and support they get from friends, workmates or school.
Self or household isolation could mean some people are trapped in their homes with abusers and isolated from people who can help them.
Here are some useful contacts and websites you may find helpful at this time.
Are you experiencing domestic abuse? You are not alone.
The Trust undertakes Data Privacy Impact Assessments (DPIAs) to comply with the requirement to ensure “Privacy By Design” when developing new systems or services or substantially amending existing ones.
This means that we consider any potential data protection / information security issues at the beginning of the project and not towards the end. This is a requirement in law since the introduction GDPR / Data Protection Act 2028.
We will publish here quarterly summary reports of DPIAs that have been completed during the time period.
Please find a full list available eLearning modules below: