Need a translation? Visit health information in other languages. If you need urgent help, call NHS 111 - tell them you need a translator.
Need a translation? Visit health information in other languages. If you need urgent help, call NHS 111 - tell them you need a translator.
Coronavirus: Wash hands, cover face, make space…. Find our Covid-19 information and updates here.
You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources.
We understand that there is a lot of anxiety around the safety of the vaccines. The coronavirus (COVID-19) vaccines are safe and effective. They will give you the best protection against coronavirus.
A new community survey has just been launched as part of South London Listens to help find the solutions to the impact Covid-19 has had on the mental health of our communities.
We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.
South London Listens
In November 2020 the first phase of a new mental health prevention initiative launched across south London to help tackle the mental health impacts of Covid-19. NHS Mental Health Trusts and commissioners together with local authorities, Healthwatch, Public Health England, Citizens UK, Black Thrive and other community partners came together to launch a new listening campaign, ‘South London Listens’.
As part of this, Citizens UK invited South Londoners to take part in and hold thier own listening campaigns in their neighbourhood, school, faith or community group. People across the region have shared feedback on how Covid-19 has affected their mental health and wellbeing to help identify key issues across South London.
The campaign is part of a broader programme of work happening over the coming months to engage communities in Bexley, Bromley, Croydon, Greenwich, Lambeth, Lewisham and Southwark, Kingston, Merton, Richmond, Sutton and Wandsworth.
Ultimately, this will see programme partners, people and community groups come together to co-produce solutions that will be published as part of a two-year action plan in Summer 2021.
Last chance to share your feedback
This March, a new community survey has been launched as part of a digital listneing phase to provide a final opportunity for people to share their experiences of how Covid-19 has affected their health and wellbeing.
Share your feedback via the survey here.
4,700 people from across South London have already taken part in listening events and shared their experiences and ideas for how we can solve the biggest challenges facing our communities.
Join them by taking the survey now and help us reach as many people as possible by sharing it with your family and friends.Your feedback will help inform future phases of the campaign and the development of the long-term action plan.
Download our partner toolkit and help spread the word
Building a mentally healthier future
As the first step in this journey, South London Listen aims to give everyone in South London a voice as solutions are developed to help promote and protect mental health and prevent people falling into a mental health crisis.
The initiative follows the establishment of the ‘South London Covid-19 Preventing Mental-ill Health Taskforce’, a group made up of representatives from across the programme’s partner organisations. Its purpose is to take forward a long-term prevention programme focused on protecting and promoting mental health in the community.
In 2020, the South London Mental Health and Community Partnership laid the foundations for the programme by hosting a number of digital summits to bring people together. The Taskforce built on early insights gained to develop a set of ambition statements in six key areas:
Social isolation, loneliness and community involvement
Helping people who are at risk of losing their jobs cope
Housing insecurity and environment
Supporting communities and groups who experience disadvantage
Supporting families, children and young people
Developing a long-term, joined-up approach to prevention
Alongside this, the Taskforce has started work to shape possible solutions to the impacts of Covid-19 on our communities’ mental health. Ideas include tackling the digital divide, improving mental health awareness and signposting, co-producing information on mental health promotion and prevention, identifying the barriers to support and growing community networks. These solutions will be developed further as the programme progresses over the coming months.
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We know that it is important for people admitted to hospital to have regular contact with family and friends, however it is also vital that we keep people safe from infection on our wards.
In light of the Tier 4 restrictions, we are now discouraging visiting in person and will enable virtual contacts for friends and family. Our ward teams will be able to guide you on how to complete a virtual visit.
We will keep this approach under review and follow national guidance as it is made available.
COVID-19 is an illness that can affect your lungs and airways. It's caused by a virus called coronavirus. This page will be updated regularly with information and guidance for patients, carers, friends and family.
Our staff understand that these are worrying times and that you will have lots of concerns, particularly about your loved ones. We understand those concerns and are here to help you throughout it.
Latest update 26 January 2021
When it is the right time, people will receive an invitation to come forward. For most people this will be a letter, either from their GP or the national NHS. This letter will include all the information you will need to book appointments, including your NHS number. Please do not contact the NHS to get an appointment until you get this letter. In England, the vaccine is being offered in some hospitals and pharmacies, at hundreds of local vaccination centres run by GPs and at larger vaccination centres. More centres are opening all the time. Please see the latest FAQs pdf here. (162 KB)
If you still have questions or want to find more about the vaccines, Public Health England has produced more leaflets in various community languages on Covid-19 vaccine information, including:
Please see the QR codes for the COVID-19 vaccine information in your language.
Latest update 21 January 2021
We understand that there is a lot of anxiety around the safety of the vaccines. The coronavirus (COVID-19) vaccines are safe and effective. They will give you the best protection against coronavirus. The NHS will not offer any Covid-19 vaccinations to the public until independent experts have signed off that it is safe to do so. The Medicines and Healthcare products Regulatory Agency, the official UK regulator, have said these vaccines are safe and highly effective, and we have full confidence in their expert judgement and processes. As with any medicine, vaccines are highly regulated products. There are checks at every stage in the development and manufacturing process, and continued monitoring once it has been authorised and is being used in the wider population.
Please see the vaccine safety and myths busting article for more information.
Latest update 23 December 2020
As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind. These changes should get better over time, some may take longer than others, but there are things you can do to help. Your COVID Recovery helps you to understand what has happened and what you might expect as part of your recovery.
Please see here for the latest support and information for family, friends and carers.
Latest update 21 December 2020
With rates of coronavirus infection increasing, London and much of the south east and east of England has now moved into Tier 4. We are continuing to review the measures we are taking to keep our patients, visitors and staff safe and reduce transmission of the virus.
For more information on Tier 4 please visit https://www.gov.uk/guidance/tier-4-stay-at-home
Attending appointments
Our services remain open so if you have an appointment with us please do still attend unless you have been otherwise instructed. Please adhere to our covid social distancing guidance, you can find out more on our website here.
Guidance for visitors
We know that it is important for people admitted to hospital to have regular contact with family and friends, however it is also vital that we keep people safe from infection on our wards.
In light of the Tier 4 restrictions, we are now discouraging visiting in person and will enable virtual contacts for friends and family. Our ward teams will be able to guide you on how to complete a virtual visit.
We will keep this approach under review and follow national guidance as it is made available.
Patient leave over Christmas and New Year
We have reviewed and updated our approach to support patients’ rights and wellbeing by taking leave over the Christmas period under the Tier 4 guidance.
Finally, we understand that these are worrying times and that you and your loved ones will have concerns. We want to remind you that we are here for you and your family and to encourage you to contact us if you need to. Please do not think it is too much trouble - the NHS is here for you.
Latest update 19 December 2020
Following the announcement that London is to move to Tier 4 we have had to make the decision to suspend visiting on Sunday 20 December.
If you have any concerns, please contact the ward. We will update the guidance on Monday 21 December.
Latest update: 10 December 2020
The NHS is currently offering the COVID-19 vaccine to people most at risk from coronavirus.
The coronavirus (COVID-19) vaccine is safe and effective. It gives you the best protection against coronavirus. Please read this leaflet for information about the vaccine.
The NHS will let you know when it is your turn to have the vaccine. It is important not to contact the NHS for a vaccination before then. Please wait to be contacted. Please read this leaflet to find out more.
At this time, the vaccine is being offered in some hospitals to:
The vaccine will be offered more widely as soon as possible.
The order in which people will be offered the vaccine is based on advice from the Joint Committee on Vaccination and Immunisation (JCVI).
In the meantime, we must all continue to adhere to stick to the local tier restriction rules and remember hands, face, space.
Latest update: 1 December 2020
Other useful information:
Please only attend A and E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.
If you are already a patient at our Trust, between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. You can find their contact details here. Otherwise, please contact the 24/7 Mental Health Support Line.
If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Support Line.
If you are Deaf, you can call our Mental Health Support Line using Sign Live Video Relay Service (VRS):
You will then be able to call the Trust for free.
Guidance on children and young people under the age of 18 in mental health crisis
For A&E staff
If a young person presents to A&E, follow the normal process and make a referral to the CAMHS Emergency Care Service (CECS) by completing the referral form and telephoning our duty number: 0203 513 6239 or 07870 917 114. Referrals will be screened for appropriateness, and a telephone or video assessment will be offered in the first instance. Face-to-face assessments in A&E will occur when clinically indicated.
For professionals including GPs, social workers and education on SWSLTG Crisis Service for Young People and Families.
We understand that Covid-19 has impacted young people/families in lots of different ways. CAMHS is still here to provide support; at times we will continue to do this by phone or video.If a young person is currently a CAMHS service user, please call the appropriate CAMHS team to speak with the duty worker Mondays to Friday between 9am -5pm:
At weekends and Bank Holidays and between 5pm-9am, please call the Mental Health Support Line (MHSL) on 0800 028 8000
If a young person is not currently a CAMHS service user, professionals can call the local Single Point of Access team (9am-5pm) for advice. However, if an emergency response is needed, please telephone the 24/7 the Mental Health Support Line on 0800 028 8000.
Other helpful numbers
In light of the Tier 4 restrictions, we are now discouraging visiting in person and will enable virtual contacts for friends and family. Our ward teams will be able to guide you on how to complete a virtual visit.
All visits need to be pre-arranged with the ward. Please telephone the ward to discuss ways to stay in contact and communicate with your relative or friend.
Do not visit if you are unwell or have any of the symptoms of coronavirus – a high temperature, a new, continuous cough, or a loss of or change to your sense of smell or taste.
In some areas, virtual visits are not possible for those under our care. In these situations, our senior clinical team will complete a risk assessment to see whether a visit can be safely supported.
We will keep this approach under review and follow national guidance as it is made available.
If you are not well, please let your clozapine clinic know before you attend the clinic for your blood test. They will talk through with you if you need to come in or if we can send you a small additional supply of your medicine until you are feeling better.
In some circumstances we may be able to visit you at home to carry out your blood test.
With this in mind, we have assembled some uplifting and hopefully enjoyable resources for you explore.
We hope you find something that suits you!
With this in mind, we have brought together some resources that you might find helpful over the coming weeks.
Hopefully it will not be for too long, keep safe and keep connected to others if you possibly can, that will help!
Useful resources
The various restrictions that have been put in place, ranging from the closure of important services such as day care, to the prohibition of visits to care homes affects older people more than most, particularly those with dementia and their carers.
As such we hope that you find the guidance and resources below helpful.
General Guidance and information:
Guidance for family carers
In the latter case, if the person’s care needs are such that any remote support will not be sufficient, the family carers should adhere to the social distancing guidelines ie washing hands immediately on arrival, no physical contact, keeping a distance of 2m wherever possible and keeping visits as short as possible.
The following information supports the learning disability population understand the information in a format that uses pictures and easy to read language. Other useful resources
Families are under increased amounts of stress due to financial pressures, household isolation, school closures and lack of normal outlets for stress and frustrations.
Adults are at increased risk of financial exploitation by some pretending to help under the guise of ‘COVID kindness’.
Children, young people and adults who are already at risk of abuse or neglect may be more at risk as the normal support mechanisms for them are not in place. Many children and adults may be struggling without the regular contact and support they get from friends, workmates or school.
Self or household isolation could mean some people are trapped in their homes with abusers and isolated from people who can help them.
Here are some useful contacts and websites you may find helpful at this time.
Are you experiencing domestic abuse? You are not alone.
The Trust undertakes Data Privacy Impact Assessments (DPIAs) to comply with the requirement to ensure “Privacy By Design” when developing new systems or services or substantially amending existing ones.
This means that we consider any potential data protection / information security issues at the beginning of the project and not towards the end. This is a requirement in law since the introduction GDPR / Data Protection Act 2028.
We will publish here quarterly summary reports of DPIAs that have been completed during the time period.
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A-Z of services
Contact centre - 020 3513 5000BSL Video Relay Service for DeafPALS line - 020 3513 6150Mental health support line - 0800 028 8000
Mental Health Support Line
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