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Coronavirus: Wash hands, cover face, make space…. Find our Covid-19 information and updates here.

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    Coronavirus (COVID-19): Information for patients and visitors

    You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources. 

    Find out more

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    Vaccines safety 

    We understand that there is a lot of anxiety around the safety of the vaccines. The coronavirus (COVID-19) vaccines are safe and effective. They will give you the best protection against coronavirus. 

    Find out more

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    South London Listens: new community survey launched

    A new community survey has just been launched as part of South London Listens to help find the solutions to the impact Covid-19 has had on the mental health of our communities.

    Find out more

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    NHS is still here for you 

    We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.

Patients and Carers

Patients and carers

Anyone who has ever had a health problem, (either physical or mental) or who has been worried about the health of someone they care about, knows the value of reliable, up-to-date information.

We’ve created a hub of information for patients and carers to source everything you need to know whether you are a patient or are caring for someone on their journey to better mental health.

Explore this section of our website to find who to contact if you have a question, learn more about different medications and conditions, and read our frequently asked questions and understanding mental health jargon.

Support in a crisis

24/7 Mental health support line

If you need mental health support in a crisis you can call our 24/7 Mental Health Support Line on 0800 028 8000.  The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.

Please only attend A&E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.

If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of  9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you.  You can find their contact details here.   Otherwise, please contact the 24/7 Mental Health Support Line.

If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Support Line.

If you need more general advice and support with your mental health, please see our Advice and support page.

If you need mental health support in a crisis you can call our 24/7 Mental Health Support Line on 0800 028 8000 which offers emotional support and advice to people who are affected by urgent mental health issues. The line is open to both children and adults of all ages.

Please only attend A&E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.

If you are Deaf, you can call our Mental Health Support Line using Sign Live Video Relay Service (VRS): :

  • On a computer, go to https://signlive.co.uk/login/ and register using Facebook, Google or email
  • On phone, iPad or tablet download SignLive’s app for free and register

You will then be able to call the Trust for free.

Transforming our services

Improving our services

Like all our NHS colleagues across London, our Trust must evolve in order to offer consistently high quality services and maximise the value of every pound we receive.

This includes rethinking how we deliver services so they are more tailored to the individual, looking at the way we run our business and improving how we interact with our many different stakeholders.

At the heart of our plans for the future is supporting our patients to have greater control over their mental wellbeing. They expect to receive mental healthcare closer to their homes in ways and at times that are convenient to them.

Our Integrated Programme 

To bring this vision to life, the Trust has developed a new Integrated Programme that will support our cultural, clinical and physical evolution.

This will ultimately enable us to improve our services and our culture to provide integrated care that is closer to home wherever possible, easier to access and to use, and which improves the experience for everyone who uses, visits or works in our services.

This programme is about:

  • Ensuring South West London and St George's is a great place to work by continuing to develop our people so that they can be the best they can be, and provide outstanding quality of care
  • Investing in up to date healthcare facilities so that our patients have the best environment in which to recover
  • Making both community and inpatient services work together so that our patients get the right care and support as they need it

Supporting our communities

The mental wellbeing of many people has been impacted directly by Covid-19, whether through the virus itself, the impact on jobs or the economy, self-isolation or the tragedy of losing a loved one.

As an important anchor institution within south west London this programme will further enable the Trust and our partners to support our communities and local economy by boosting local healthcare, training, employment and purchasing as we come together to recover from the impacts of Covid-19.

Investment and innovation

The Trust’s Integrated Programme represents major innovation and investment in our local communities. Most of our existing inpatient facilities were not designed with today’s needs in mind and we still care for some patients in buildings which are more than 150 years old. 

The Integrated Programme will bring forward a range of benefits to the people who use our services, their carers and the local community, including:

  • New and up to date hospital buildings at Springfield University Hospital and Tolworth Hospital and refurbished mental health facilities in Richmond and Barnes – delivering the best care for our patients
  • A new ‘Springfield Village’ at Springfield University Hospital providing:
    • A 32-acre public park in Tooting – providing excellent outdoor space for our community
    • Shops and a café
    • Brand new homes– providing hundreds of homes for families
    • Land for a new school – investing in our children’s future
  • Investment in local transport facilities – boosting transport links for residents
  • Expanded community healthcare – treating people closer to their families and their home
  • Creating an agile workforce and increasing training opportunities so that our staff can grow their skillsets

Set to open during 2022, our new hospitals at Springfield will provide high quality inpatient services that are designed to deliver the most modern mental health care in the country; giving people the best chance to recover in the best environment, and supporting staff to deliver the outstanding care our service users deserve from us.

estate modernisation

Welcome to the Research and Development department (R&D)

Our R&D department provides vital support and information to new and experienced researchers.

We have a great track record in delivering nationally and internationally prominent research underpinned by robust research management and governance processes, and a strong commitment to service quality.

This is strengthened by our membership of the South London and South East (SLSE) hub of the Mental Health Research Network and London (South) Comprehensive Local Research Network. Our programme of research operates jointly with St George's, University of London and Royal Holloway, University of London to form a single higher education institution.

We have started a number of measures to create investment in and development through our commitment to training.These include development and internal restructuring to form multiple cross-cutting research themes.

Trust reporting performance in initiating and delivering clinical research

The Government wants better initiation and delivery of clinical research by NHS service providers.  This is to increase the number of patients who have the opportunity to participate in research, and the nation's attractiveness as a host for international research. Part of this process includes the reporting of local benchmarks for the Trust.

We submit quarterly reports to the DH (Department of Health) on our performance. These can be found on our publications page

Operational Capability Statement

The R&D Operational Capability Statement (RDOCS) is part of an operational framework implemented by the National Institute for Health Research (NIHR), which supports R and D offices in research management and governance. It gives an overview of our organisational capabilities.

While the department is primarily responsible for maintaining the Statement, it is frequently review by the Trust Board and is available to anyone who needs it.

Contact us

To find out more about our research see the RDOCS or contact us by e-mail,  telephone: 020 3513 6420 or fax: 020 3513 6781.

We can advise on issues such as:

  • Applying for R&D approval;
  • Methodological advice in qualitative and/or quantitative research and statistical analysis;
  • Service user involvement
  • Applying for a Research Passport or Letter of Access
 

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