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Coronavirus: Wash hands, cover face, make space…. Find our Covid-19 information and updates here.

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    Coronavirus (COVID-19): Information for patients and visitors

    You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources. 

    Find out more

  • community survey 2020 new

    Community mental health survey

    We will soon be carrying out a survey to find out what service users think about their care. This is part of a national programme to improve quality of care and service users’ experience.

    Find out more

  • summit 2020 photos

    Major listening campaign to support people’s mental health launches

    The South London Mental Health and Community Partnership, together with our partners including local authorities and community organisations, have launched a major listening campaign to support and protect people's mental health following Covid-19.

    Find out more

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    NHS is still here for you 

    We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.

Publications

Publications

We publish a wide range of material about the services we provide and the way we operate.  We are continually adding to our range so check back for updates.

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For GPs

Our Trust works closely with local general practitioners. This page aims to keep GPs up-to-date with news and developments at our Trust, as well as provide information they may need for their patients. 

Referring to our services 

Our Trust wants to make the referral process as simple as possible. To find out more about how you can refer patients to our services please look at the individual services profiled in our services page. 

The services are arranged alphabetically and provide detailed referral information, a list of conditions treated, profiles of who the service is for and the latest contact details including location maps. 

We accept referrals from qualified professionals, including GPs, Accident and Emergency, and the Police. A number of CAMHS services (such as Merton) use a single point of referral service. 

Partnership 

Developing close relationships with our local GPs ensures patients receive the best care. Through working closely and strengthening communication we can provide the best care for our patients and ensure they receive the right treatment for them in the right place. We are committed to working with primary care providers to ensure all patients receive the care they need. 

Alongside the information found on this website, we also run regular clinical educational events, send out a regular newsletter and actively encourage all health professionals to contact us for both queries and feedback on our services. 

Please contact our primary care liaison team if you have any issues referring into our services or contacting specialists, or if you would like any other additional information.  

Service delivery changes 

We work closely with our patients, local GPs and commissioners to ensure our services are always adapting to the needs of the community. 

To keep our primary care colleagues up-to-date with the latest developments in the Trust, we are now issuing a regular newsletter. To subscribe to it, please email us.   

We are always interested to hear what you think of the newsletter content and how we can improve it going forward. Please do send us your comments and ideas by email. 

Cookies Policy

Cookies

This website uses cookies to better the users experience while visiting the website.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website.

This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Cookies Policy

Privacy and confidentiality

We are committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with the Data Protection Act (2018) and the information set out in this privacy statement.

We are always looking at ways we can improve our website and may change this policy from time to time by updating our privacy pages.

Please read our Privacy Notice

 

Additional Information

Accessing your own information

You have a legal right to request sight of your personal information under Section 7 of the Data Protection Act. Further information on how to do so can be found here.

For further information please contact the Information Governance Manager on 020 3513 6184

or

Information Governance Manager
South West London & St George's Mental Health NHS Trust
Springfield University Hospital
61 Glenburnie Road
London SW17 7DJ

Your health records and you

We have produced a leaflet explaining why we need to record your information, how it is stored and who we might share it with. You will find the leaflet on our publications page.

You can also request a printed copy by contacting our Communications Team on 020 3513 6006.

Privacy policy and data protection

This privacy policy sets out how South West London and St George's Mental Health NHS Trust uses and protects any information that you give the Trust when you use this website. www.swlstg-tr.nhs.uk

South West London and St George's Mental Health NHS Trust is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with the Data Protection Act (2018) and the information set out in this privacy statement.

We are always looking at ways we can improve our website and may change this policy from time to time by updating this page.

What we collect

  • Cookies - A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a computer server that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. Cookies make the interaction between users and web sites faster and easier. Cookies enable web sites to monitor their users' web surfing habits and profile them for marketing purposes. Web sites use cookies mainly because they save time and make the browsing experience more efficient and enjoyable.You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not. For more information about cookies please visit http://www.aboutcookies.org/default.aspx?page=5
  • Analytical tools - South West London and St George's Mental Health NHS Trust uses Google Analytics to help improve its website and make sure that visitor's to the site get access to the information they need. Google Analytics is a free service provided by Google Inc. Google Analytics uses a cookie in order to capture anonymous traffic data on visitor activity across the Trust website. This data is provided in an anonymous format, detailing the number of times a visitor browses individual pages on the Trust website, where the visitor is based geographically (country or city), and from what ipaddress the visitor's computer device is associated to. Google stores the information collected by the cookie on servers in the U.S and may be accessed by third parties if required to do so by law, or where third parties process information on behalf of Google. Google does not associate your IP address with your data. If you do not wish South West London and St George's Mental Health NHS Trust to track your activity anonymously on this website, you can disable cookies in your browser which will stop the tracking code. For more information on disabling cookies in your web browser please visit: http://www.aboutcookies.org/default.aspx?page=2
  • Online form submission - This website also contains forms that require personal information. When these forms are submitted they send the inputted data to a script that is processed and sent to a designated email within South West London and St George's Mental Health NHS Trust. We never share or distribute your data with other parties and you can expect the same confidentiality as you would if sharing this information with us in person.
  • Social networking sites - The Trust operates a Facebook page accessible via the Trust website and directly from www.facebook.com/swlstg. User information collected on Facebook is used only for analytical purposes and to promote activities and news from across the Trust and the services it provides. The Trust does not collect or share any personal data or information directly from Facebook users. If users of the Trust Facebook page are concerned about their privacy, they should refer to Facebook's own privacy statement available directly from www.facebook.com/about/privacy/
  • Links to other websites - The Trust website may contain links to other websites or documents of interest. Once you have clicked on these links to leave the Trust website, you should note that the Trust is not responsible for the content, protection or privacy relating any external websites, to that of the Trust. If you are concerned you should look at the privacy statement applicable to the website you are viewing.

Further information and help

For more information on Cookies and Google Analytics please see the links provided below.

Compromise agreements and whistle blowing

The Trust does not use compromise agreements containing confidentiality clauses (commonly called 'gagging clauses') that seek to prevent employees from speaking out about matters of patient safety or quality.

The Trust has reviewed any agreements it has made with staff over the last five years and can confirm that no clauses have been included in compromise agreements since 2008, which would have prevented employees or former employees from raising legitimate concerns about patient safety.

The Trust supports staff and others who bring forward concerns about safety and quality in its bid to continuously improve the services it offers to patients,their carers and families.

The Trust also has a whistle blowing policy in place. Staff can also approach the Trust's Senior Independent Director (SID) (who is a non-executive member of the Board) if they have concerns.

Jean Daintith is a Non-Executive Director and our current SID. Jean is Chair of the Quality and Safety Assurance Committee, Member of the Audit Committee, Member of the Foundation Trust Steering Committee and Member of the Remuneration Committee. You can contact Jean by emailing Jean.Daintith@swlstg.nhs.uk.

Accessible Information Standard

Since 1st August 2016, all NHS organisations have been legally required to follow the Accessible Information Standard (AIS).

The standard aims to make sure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand and with support so they can communicate effectively with health and social care services.

In the spirit of the AIS, The Trust is committed towards meeting the information and communication support needs of disabled people, improving outcomes and experiences and providing safer and more personalised care and services.

 

 

 

 

 

 

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