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    We believe that good staff and good patient experience go hand in hand and the people who work with us are at the very heart of delivering an excellent service to our patients.

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  • Brand new mental health facility opens to patients in South West London 


    South West London and St George’s Mental Health NHS Trust has this month announced the completion of a multimillion pound mental health facility at Springfield Hospital in Wandsworth.

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Share the news with your community

WhatsApp Image 2022 08 31 at 5.19.27 PM

Exciting changes are just around the corner at Springfield University Hospital in Wandsworth!

This autumn construction finishes on the new Trinity and Shaftesbury buildings and bright, modern environments are opened to patients and service users.

The facilities will sit at the centre of the new Springfield Village and will serve people across Wandsworth, Merton, Sutton, Kingston and Richmond.

From the end of 2022, over 500 staff and patients will transition to the new facilities, beginning with Trinity building and followed by Shaftesbury in early 2023.

The changes happening on site are significant and include:

About this toolkit

ChangeguidanceWe are working the ensure people across South West London are aware of the changes happening and the impact of they will have, including through this new Stakeholder Toolkit.

The resources below are designed to support partners, community organisations and other stakeholders in sharing information about the move to Trinity with their communities. 

We are grateful for any support in sharing the news of these important changes  over the coming weeks and months. 

This could include cascading resources such as our guidance for healthcare partners, sharing a social media post, or including an update in a community newsletters using the standard web copy and graphics provided.

Please click the links below to download the materials or access the tookit in full here

Toolkit resources 

Materials provided include change guidance for healthcare partners, web and social media content, a flyer, a factsheet about the new facilities and maps of the site and the new Trinity building.

  1. Change guidance for healthcare partnersDetailing dates for appointment location changes and our new Trust address 

  2. Springfield and Trinity maps – Illustrating the new layout at Springfield and the floor maps for the new Trinity building
  3. Springfield Hospital is Changing flyer – With a brief overview of the changes and QR code linking to further information

  4. About our new facilities factsheet – Giving and overview of the new facilities and what to expect 

  5. Standard web copy – For use in partner newsletters, website copy etc

  6. Social media content – Graphics and suggested tweets

For further information please email 

Patients and Carers

Patients and carers

Anyone who has ever had a health problem, (either physical or mental) or who has been worried about the health of someone they care about, knows the value of reliable, up-to-date information.

We’ve created a hub of information for patients and carers to source everything you need to know whether you are a patient or are caring for someone on their journey to better mental health.

Explore this section of our website to find who to contact if you have a question, learn more about different medications and conditions, and read our frequently asked questions and understanding mental health jargon.

Support in a crisis

24/7 Mental health crisis line

If you need mental health support in a crisis you can call our 24/7 Mental Health Crisis Line on 0800 028 8000.  The MHCL offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.

Please only attend A&E if you have an emergency with your physical health. The MHCL can help and direct you to the right service for your mental health.

If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of  9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you.  You can find their contact details here.  Otherwise, please contact the 24/7 Mental Health Crisis Line.

If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Crisis Line.

If you need more general advice and support with your mental health, please see our Advice and support page.

If you are Deaf, you can call our Mental Health Support Line using Sign Live Video Relay Service (VRS): :

  • On a computer, go to and register using Facebook, Google or email
  • On phone, iPad or tablet download SignLive’s app for free and register

You will then be able to call the Trust for free.

Transforming our services

Improving our services

Like all our NHS colleagues across London, our Trust must evolve in order to offer consistently high quality services and maximise the value of every pound we receive.

This includes rethinking how we deliver services so they are more tailored to the individual, looking at the way we run our business and improving how we interact with our many different stakeholders.

At the heart of our plans for the future is supporting our patients to have greater control over their mental wellbeing. They expect to receive mental healthcare closer to their homes in ways and at times that are convenient to them.

Our Integrated Programme 

To bring this vision to life, the Trust has developed a new Integrated Programme that will support our cultural, clinical and physical evolution.

This will ultimately enable us to improve our services and our culture to provide integrated care that is closer to home wherever possible, easier to access and to use, and which improves the experience for everyone who uses, visits or works in our services.

This programme is about:

  • Ensuring South West London and St George's is a great place to work by continuing to develop our people so that they can be the best they can be, and provide outstanding quality of care
  • Investing in up to date healthcare facilities so that our patients have the best environment in which to recover
  • Making both community and inpatient services work together so that our patients get the right care and support as they need it - find out more about our Community Transformation programme here

Supporting our communities

The mental wellbeing of many people has been impacted directly by Covid-19, whether through the virus itself, the impact on jobs or the economy, self-isolation or the tragedy of losing a loved one.

As an important anchor institution within south west London this programme will further enable the Trust and our partners to support our communities and local economy by boosting local healthcare, training, employment and purchasing as we come together to recover from the impacts of Covid-19.

Investment and innovation

The Trust’s Integrated Programme represents major innovation and investment in our local communities. Most of our existing inpatient facilities were not designed with today’s needs in mind and we still care for some patients in buildings which are more than 150 years old. 

The Integrated Programme will bring forward a range of benefits to the people who use our services, their carers and the local community, including:

  • New and up to date hospital buildings at Springfield University Hospital and Tolworth Hospital and refurbished mental health facilities in Richmond and Barnes – delivering the best care for our patients
  • A new ‘Springfield Village’ at Springfield University Hospital providing:
    • A 32-acre public park in Tooting – providing excellent outdoor space for our community
    • Shops and a café
    • Brand new homes– providing hundreds of homes for families
    • Land for a new school – investing in our children’s future
  • Investment in local transport facilities – boosting transport links for residents
  • Expanded community healthcare – treating people closer to their families and their home
  • Creating an agile workforce and increasing training opportunities so that our staff can grow their skillsets

Set to open during 2022, our new hospitals at Springfield will provide high quality inpatient services that are designed to deliver the most modern mental health care in the country; giving people the best chance to recover in the best environment, and supporting staff to deliver the outstanding care our service users deserve from us.


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