You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources.
We understand that there is a lot of anxiety around the safety of the vaccines. The coronavirus (COVID-19) vaccines are safe and effective. They will give you the best protection against coronavirus.
A new community survey has just been launched as part of South London Listens to help find the solutions to the impact Covid-19 has had on the mental health of our communities.
We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.
Some of the language used in the NHS can be confusing, and the language used in mental health can be even more so to anyone who isn’t a trained mental health professional.
Here, we have tried to provide explanations of various terms used in mental health, as well as explaining some of the abbreviations you might come across.
To improve the quality of services that the NHS delivers, it is important to understand what people think about their care and treatment.
A good way of doing this is by asking people who have recently used health services to tell us about their experiences.
Each year we take part in the Care Quality Commission's (CQC) national inpatient survey, which is part of a national programme run by the CQC to improve the quality of care and service users’ experiences.
Taking part in the survey is entirely voluntary and all answers are confidential.
For each survey, a number of people are randomly selected from those who were using our inpatient services during a particular timeframe. They are sent a questionnaire asking them about their experiences of our services.
If you wish to opt out of the survey and would prefer your contact details not be used, please let your care coordinator know.
We know that patients have a unique position as expert witnesses to care. We also know that their judgements are formed as much by the care they see others getting as the care they get themselves.
We consider they are experts by experience and we want to learn from that experience. Understanding patient satisfaction and experiences are crucial to our ability to react to what patients and carers want and need. Understanding how we do things is just as important as what we do.
As an organisation we are keen to ensure that listening and learning from past experience, together with understanding what is important to people when developing services, runs throughout the way we commission services.
There are lots of ways you can give us your feedback:
If you live in any of the five of our London boroughs: Kingston, Merton, Richmond, Sutton and Wandsworth and you need mental health support in a crisis you can call our 24/7 Mental Health Support Line on 0800 028 8000.
The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.
Please only attend A&E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.
If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. You can find their contact details here. Otherwise, please contact the 24/7 Mental Health Support Line.
If you are a child or young person, or a parent/carer concerned about a young person’s mental health, you can contact the SLP CAMHS Crisis Line on 0203 228 5980, Monday to Friday 5pm – 11pm, and Saturday, Sunday, and BHs 9am – 11pm.
If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Support Line.
If you need more general advice and support with your mental health, please see our Advice and support page.
If you are Deaf, you can call our Mental Health Support Line using Sign Live Video Relay Service (VRS): :
You will then be able to call the Trust for free.
Are you struggling with your mental health and finding it difficult to cope?
Come along to one of our Recovery Cafés for a safe and supportive space. There’s no need for an appointment, just turn up and you’ll be met by a listening ear, and benefit from companionship and from engaging in therapeutic support. The cafes also provide:
Our Recovery cafes are based in Tooting, Richmond, Kingston and Wimbledon but are there to help adults (18 years+) with mental health issues from the South London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston.
Opening Hours: Monday to Friday 6pm - 11pm, Saturday Sunday and Bank holidays 12noon - 11pm
The Cafés will close at 11:00pm promptly each night and customers will be supported to plan their journey home during their visit to the Cafés.
Please note: The cafés do not provide accommodation and are not designed to support young people under 18 years old or those under the influence of alcohol or drugs.