You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources.
We understand that there is a lot of anxiety around the safety of the vaccines. The coronavirus (COVID-19) vaccines are safe and effective. They will give you the best protection against coronavirus.
A new community survey has just been launched as part of South London Listens to help find the solutions to the impact Covid-19 has had on the mental health of our communities.
We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.
The Patient Experience Team meet every week to discuss all open complaints and when investigations are concluded, the learning from the complaint is considered by the investigator at the time and referenced in the final complaint response.
This can mean the investigator requesting that action is taken within a certain time. The team also meet every month to discuss learning to see if there are any themes arising that the Trust needs to deal with.
The reporting mechanisms we have in place ensure that learning is disseminated widely. Summaries of responses and actions are reported to the boroughs making sure that actions are taken locally.
We also report themes of learning that have arisen on a quarterly basis to a Serious Incident and Governance Group so that we can monitor concerns. Complaints are also reported to the Board every month via the Integrated Governance Report and a Complaints Annual Report is considered annually at a Board Committee.
Patient Stories are also reported to the Board every month, complaints and compliments are often the source of these stories and help us to see, from your perspective, what has happened.
We also have a performance indicator to formally acknowledge complaints within three working days in 100% of cases.
The policy adopts the Parliamentary and Health Service Ombudsman's Principles of the Good Complaints Handling which are:
It also adopts Ombudsman's Principles of Administration and the Principles of Redress. All three Principles can be found on the Ombudsman's website.
We would like to hear about what we are doing well and what we can learn from. Please complete this survey.
Service address: Woodroffe House, Tolworth Hospital, Red Lion Road, Surrey KT6 7QU
Contact name: Pat Cann Admin Lead
Telephone numbers: To make a referral enquiry 0203 513 5183
E-mail address: Kingston.email@example.com
How to get here: View map
Area served: Kingston
Opening hours: Mon – Fri 9am-5pm
Our CAMHS team offers a range of assessments and treatments for children and young people with enduring and moderate to severe mental health disorders which strongly impact their daily lives.
Referrals are accepted for children up to their 18th birthdays who are registered with a Kingston Clinical Commissioning Group (CCG) aligned GP.
A combination of evidence based, disorder specific clinical interventions are provided according to the young person's needs and as agreed with their family through care planning. Interventions are clearly targeted and goal focussed. Progress is regularly reviewed as we work towards ensuring a smooth transition and discharge from the service.
Our services include
All CAMHS referrals now come via the Local Authority Single Point of Access, which is based within the Prevention and Early Help department of Social Care.
The Community Perinatal Mental Health Service provides a single point of access to community perinatal mental health services for people resident in Richmond, Kingston, Sutton, Merton and Wandsworth.
We are a week-day only, 9-5 service.
The philosophy of the service is to, whenever possible, minimise disruption to family life.
We believe that the women who use our services should feel respected and staff strive to maintain privacy and dignity at all times.
We aim to work collaboratively and encourage mothers to be actively involved, whenever possible, in the development of their treatment plan.
Our team can assess and advise on the management of women who are in the perinatal period dealing with mental health problems, such as:
Fax: 020 3513 4461
Psychiatric emergencies should be referred should follow the usual emergency care route.
There is a duty person available everyday to answer any queries about referrals and to triage referrals that have been sent.
The team comprises of:
Referrals to the service should be directed to the Multi-disciplinary Team (MDT) which offers care and treatment to women experiencing:
Telephone: 020 3513 6577
Fax: 020 3513 4461