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Coronavirus: Wash hands, cover face, make space…. Find our Covid-19 information and updates here.

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    Coronavirus (COVID-19): Information for patients and visitors

    You can find up to date information on Trust services as well as NHS advice and guidance and links to other national and local support resources. 

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    Vaccines safety 

    We understand that there is a lot of anxiety around the safety of the vaccines. The coronavirus (COVID-19) vaccines are safe and effective. They will give you the best protection against coronavirus. 

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    South London Listens: new community survey launched

    A new community survey has just been launched as part of South London Listens to help find the solutions to the impact Covid-19 has had on the mental health of our communities.

    Find out more

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    NHS is still here for you 

    We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations.

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Guide for students of occupational therapy

Guide for occupational therapy students

"I am delighted to welcome you to our Trust and hope that your practice placement with us will be an experience that will be both enjoyable and provide development and learning opportunities.

Across the Trust, Occupational Therapy staff work in partnership with clients, carers and other professional groups to help people take back control of their lives, and to help them engage in roles, relationships and activities that are important to them.

We are committed to practice placement education and recognise its importance in developing a workforce that meets the needs of modern and developing mental health services.

This online student directory contains information that you will need whilst you are on a practice placement with us.  We hope that you find it useful and that it helps you to get the most out of your placement.

Helen Miles Head of Therapies

Our Trust accepts Occupational Therapy students from the following universities

  1. Brunel University
  2. Oxford Brookes University
  3. Southbank University
  4. St George's University

Consideration is also given to elective students from other Universities and countries, depending on placement availability.

 

How we learn from complaints

How we learn from complaints

The Patient Experience Team meet every week to discuss all open complaints and when investigations are concluded, the learning from the complaint is considered by the investigator at the time and referenced in the final complaint response

This can mean the investigator requesting that action is taken within a certain time.  The team also meet every month to discuss learning to see if there are any themes arising that the Trust needs to deal with. 

The reporting mechanisms we have in place ensure that learning is disseminated widely. Summaries of responses and actions are reported to the boroughs making sure that actions are taken locally.

We also report themes of learning that have arisen on a quarterly basis to a Serious Incident and Governance Group so that we can monitor concerns.  Complaints are also reported to the Board every month via the Integrated Governance Report and a Complaints Annual Report is considered annually at a Board Committee.

Patient Stories are also reported to the Board every month, complaints and compliments are often the source of these stories and help us to see, from your perspective, what has happened. 

Performance Indicators

When the Patient Experience Team meet each week, we also check to make sure that investigations are going smoothly and are timely to meet the Trust's performance indicator to respond to all complaints in 25 working days in at least 85% of cases. (40 days in complex cases)

We also have a performance indicator to formally acknowledge complaints within three working days in 100% of cases.

Legislation on how complaints are handled

The way NHS complaints are handled is subject to the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (the 2009 Regulations) which can be accessed via the Office of Public Sector Information website.

The policy adopts the Parliamentary and Health Service Ombudsman's Principles of the Good Complaints Handling which are:

  • Getting it right
  • Being customer focused
  • Being open and accountable
  • Acting fairly and proportionatel
  • Putting things right
  • Seeking continuous improvement

It also adopts Ombudsman's Principles of Administration and the Principles of Redress. All three Principles can be found on the Ombudsman's website.

Satisfaction survey about our complaints handling

If you have had a complaint dealt with by the our Patient Experience Team we would like to hear from you.

We would like to hear about what we are doing well and what we can learn from. Please complete this survey.

Kingston CAMHS (Woodroffe Family Adolescent and Child Team)

Contact details

Service address: Woodroffe House, Tolworth Hospital, Red Lion Road, Surrey KT6 7QU

Contact name: Pat Cann Admin Lead

Telephone numbers:  To make a referral enquiry 0203  513 5183

E-mail address:   Kingston.camhs@swlstg-tr.nhs.uk

How to get here: View map

Area served: Kingston

Opening hours: Mon – Fri 9am-5pm

Our service

Our CAMHS team offers a range of assessments and treatments for children and young people with enduring and moderate to severe mental health disorders which strongly  impact their daily lives.

Referrals are accepted for children up to their 18th birthdays who are registered with a Kingston Clinical Commissioning Group (CCG) aligned GP.

 A combination of evidence based, disorder specific clinical interventions are provided  according to the young person's needs and as agreed with their family through care planning. Interventions are clearly targeted and goal focussed. Progress is regularly reviewed as we work towards ensuring a smooth transition and discharge from the service.

What we do

Our services include

  • Assessment of moderate to severe mental health/conditions, formulation/diagnosis and treatment recommendations.
  • Risk assessment and risk management plans to support children and young people presenting with mental health difficulties to support safety and optimal functioning.
  • Initial assessment, management and service signposting for young people presenting to Kingston Hospital with self-harming behaviours and/ or mental state crisis.
  • Psycho-education and support to the family about the child's specific needs and disorder
  • Cognitive behaviour therapy
  • Brief/interpersonal therapy
  • Family therapy
  • Pharmacotherapy with advice and monitoring
  • Parent work around the child's needs
  • Consultations and network meetings with other professionals

Rerferrals

All CAMHS referrals now come via the Local Authority Single Point of Access, which is based within the Prevention and Early Help department of Social Care. 

Thank you.

 

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