Patient Quality Forum
The Patient Quality Forum (PQF) was launched in December 2015 to provide us with a cross-section of views about quality and the experience of our services from the people who use them.
Members of the PQF live in the five boroughs we cover, and meet monthly to consider quality and patient experience. They consider the same reports on quality used in our internal governance, receive reports in person from various teams, and provide feedback on recent and current issues affecting patients.
We ran a training programme to give forum members the skills to take part in challenging discussions and presentations, which was recognised at the annual Health Innovation Network and Health Education South London Innovation Grants and Recognition Awards.
Not only did the project win an Innovation and Educational Excellence Award in the Learning from Patient Experience and Involvement category, securing one of 10 innovation grants awarded on the night to further support the project but it also won one of two Chairman's Choice awards.
The Carers Friends and Families Reference group (CFFRG)
This long-standing group meets bi-monthly to consider quality and patient and carer experience. Individual members of the CFFRG live in the five boroughs we cover and has representation from organisations that support carers within the Boroughs including the five Carers Centres. They consider the same reports on quality used in our internal governance, receive reports in person from various teams, and provide feedback on recent and current issues affecting people who have contact with our services. To find out more about how to become involved please contact firstname.lastname@example.org