Care Quality Commission (CQC) inspections
The Care Quality Commission monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety. They publish what they find to help people choose the care they receive.
In February-April 2018 the CQC undertook a detailed inspection of the Trust’s clinical services and carried out an expert review into how well the Trust is led.
As part of the inspection, which focused on the safety and quality of mental health services in South West London, the CQC interviewed hundreds of staff and patients.
The CQC 2018 inspection report highlighted several areas of good practice. The report said:
- The Trust has made considerable improvements since the last comprehensive inspection in March 2016. The community-based mental health services for working age adults, long stay/rehabilitation mental health wards for working age adults and child and adolescent mental health wards had all improved their ratings overall and/or in individual key questions. The Trust had met all requirement notices made following the March 2016 inspection and a focused inspection in September 2017 in those services inspected.
- Staff worked with patients to develop person-centred, holistic and recovery oriented plans of care. Services delivered a range of evidence-based therapeutic interventions. Phoenix Ward, the rehabilitation service, had introduced more therapeutic activities aimed at improving patients’ individual skills and maximising independence.
- Staff treated patients with kindness and compassion. They were caring and supportive and treated patients and carers with dignity and respect.
- Feedback from patients and relatives was mostly very positive even in community teams for working age adults that were experiencing staffing difficulties and other challenges.
- The Trust is outward looking and engaged well with external partners and stakeholders. The Trust was working well with the two other south London mental health trusts through the South London Partnership and this was supporting the introduction of new models of care. The Trust was actively engaged in the work of the sustainability and transformation partnership.
- The Trust encouraged innovation to improve patient care. Recent developments included a service aimed at preventing admission to hospital, and the introduction of crisis cafes, which were very well liked by service users. More than 40 quality improvement initiatives had been completed by staff or were under way across the Trust.
- The Trust is well-led and the senior team were committed to improving services to meet the mental health needs of local communities. The Trust had an open and transparent culture and staff were able to raise concerns. Staff were committed to working for the Trust and felt well supported by their managers and colleagues. An award winning intranet provided accessible information to staff and supported overall engagement.