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community mental health survey

Care Quality Commission (CQC) inspections

The Care Quality Commission monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety.  They publish what they find to help people choose the care they receive.

From 14 -18 March 2016, a team of inspectors from the CQC visited this trust to carry out a detailed week-long inspection of our services.

The inspectors confirmed that our Trust is a 'well led' organisation with 'a healthy culture and works hard to engage with people who use services and staff'.

The report findings highlighted that the Trust 'had robust governance processes in place from ward to board and the quality of information enabled staff across the trust to know where improvements were needed'.

Overall the CQC report praised caring staff across all services that were inspected saying 'staff were enthusiastic, passionate and demonstrated a clear commitment to their work. Care was delivered by hard-working, caring and compassionate staff'. The inspectors said that they 'saw many examples of where staff really knew the patients and their carers well and were attentive to their individual needs'.

They rated seven of the ten services that were inspected as good and three as requires improvement. In particular the CQC commended the Trust on the positive developments we have made in acute inpatient services, community learning disability services and child adolescent and mental health services.

The services that require improvement are the community based mental health services for adults of working age and for older people and the rehabilitation mental health wards for working age adults.