If you are experiencing a crisis and you need help, the first person to contact is your named professional or care co-ordinator. If it is urgent and they are not available, ask for the duty manager.
If you are a current patient of ours and you need help at night or on weekends/bank holidays you can call our mental health support line.
Our telephone support line offers emotional support and advice to patients and their carers who are affected by mental health issues.
- Contact us on 0800 028 8000
In an emergency, if you are worried about your immediate safety or have thoughts about hurting yourself or other people:
- Call 999 for emergency services or go to your nearest Accident and Emergency (A&E) department.
If you are not currently a patient of ours you should speak to your GP (family doctor).
You can also contact the Samaritans on 116 123 (they're there to listen).
The Lotus Assessment Suite
If you, or a family member, experiences a mental health crisis you may find that you are referred to the Lotus Assessment Suite.
The Lotus Assessment Suite provides a safe and stable, calming environment away from A&E which allows mental health staff to undertake more detailed and informed assessments of people experiencing a mental health crisis and to agree what the best follow up support for them will be.
The time and space that the suite offers gives patients time to think through the immediate crisis and the sort of help they need to recover, both over the short and longer term.
It also gives staff time to carry out an informed assessment, create a collaborative, tailored treatment plan and make appropriate arrangements for on-going support in the community where feasible.
The assessment suite is not a ward and does not have beds but we will ensure your comfort, privacy and dignity through:
- Meals and snacks
- Access to shower/bathroom facilities
- Recliner chairs enabling people to rest/sleep as required
Referrals to the Lotus Assessment Suite will mainly come from within acute hospitals’ liaison psychiatry service and the mental health Street Triage team in partnership with the police and ambulance services. It is also possible for referrals to be made from Crisis and Home Treatment Teams.