Attending face to face appointments

We are offering more virtual (online or telephone) appointments, to ensure that patients are only brought on-site where necessary, helping us to adhere to social distancing. Please refer to the information in your appointment letter to confirm how your appointment will take place. If you need any support using digital methods to access a virtual appointment, please call the number on your letter and we will help you get this.  If you wish to request a face-to-face appointment, please call us and we will try to accommodate this.

Face-to-face appointments: Please do not attend your appointment if you have COVID-19 symptoms (a high temperature, a new continuous cough or a loss of sense of taste / smell) or if you or your family are self-isolating.

When you visit our sites:

• Wear a face covering. We will provide you with one if needed. Children under 12, and anyone with an exemption, will not need to wear a mask, in line with government guidelines.
• To minimise the risk of infection, and to support social distancing, we need to limit the number of people on-site. So we ask you to attend your appointment alone, unless you have assistance or communication needs.
• Only one parent or carer can attend with each child. We are able to make exceptions if a second carer is needed to support the child because of their additional needs. We will do our best to accommodate in these circumstances, but please call us in advance so we can discuss and make arrangements.
• Please arrive no more than 10 minutes early for your appointment, ensure you sanitise your hands upon arrival and respect social distancing guidance during your visit, including while with your clinician.