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Tuesday, 03 November 2020

Changes to our post discharge follow-up policy

Changes to our post discharge follow-up policy

Evidence suggests that people with mental health problems, especially those with severe and enduring mental illness, are at particular risk of suicide and that people are particularly vulnerable in the period immediately after they have been discharged.

This is why South West London and St George’s Mental Health NHS Trust has agreed that all patients discharged from our inpatient services will be contacted within 48 hours of being discharged from our care.

Once you or your family member is discharged a member of ward staff or the community team that you are being discharged to will arrange to visit you or call to check in and make sure you are keeping well and safe. This will be an opportunity for you to ask any questions and raise any issues.

If you have any questions about what happens after you are discharged, please talk to staff on the ward, or your named professional at your discharge planning meeting.

We know that this is a difficult time for everyone. Therefore, we want to remind you that we are here for you and your family, and to encourage you to contact us if you need to. Please do not think it is too much trouble – We are here for you.

And if, after you are discharged from one of our services, you find you are struggling and need additional mental health support, you can call our 24/7 Mental Health Support Line on 0800 028 8000. The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to adults of all ages, and to people who haven’t previously accessed mental health services.

Alternatively, you can also call NHS 111. Callers in mental health crisis who call 111 will be assessed with the same care as callers with physical symptoms. Once assessed, the call will be transferred to local mental health crisis services to ensure callers receive timely specialist mental health support.