Wednesday, 14 February 2018
From 26 February - March 9 the Care Quality Commission (CQC) will be carrying out an inspection of the South West London and St George’s Mental Health NHS Trust services.
As part of the inspection, inspectors will be talking to team managers and staff and looking at service records. However, in order to get a good understanding of the quality of care, treatment and support that the teams provide to patients and their carers in the community, inspectors would also like to speak with patients and carers directly.
People who have either used similar services themselves or who have cared for someone who uses mental health services will be making telephone calls to patients and carers to ask them about their experiences of using South West London and St George’s community services. Calls will last about 15 minutes but can be shorter if you prefer.
The calls will not take place over the weekend.
If you are happy to receive a telephone call from one of the inspection team or are a young person who would like to attend the focus group, please tell your care co-ordinator or the staff member working with you and they can pass on your contact details to the inspectors. This is your chance to tell the Care Quality Commission in what you think about the service you or your young person receives, the things you like about the service and are helpful to you, and anything you think could be improved. If you would like to be called on a particular day CQC can try to facilitate this.
Participation is completely voluntary and you can change your mind on the day. However, inspectors would very much like to hear about your views and experiences. There are a number of ways you can give us feedback. You can complete one of our comment cards and put it in our comment boxes or you can give us feedback via our website - https://www.cqc.org.uk/share-your-experience-finder. If you have any questions please do ask a staff member.