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Friday, 19 March 2021

Developing our mental health crisis pathway at SWLSTG

As part of our mission, Making Life Better Together, we are working hard to bring forward innovations that improve the care we deliver and the experiences of our staff, patient and service users. Ensuring we have a robust crisis care pathway is an important part of this and we have learned a lot over the past year.

In recent months we have been working with a wide range of stakeholders including patients and service users, staff, Local Authorities, Commissioners and the South London Partnership to define the best future
for our mental health crisis pathway.

We are delighted to now be progressing development of an integrated mobile crisis hub. This will build on the Orchid Mental Health Emergency Service, our expanded Mental Health Support Line and other crisis support we provide by integrating these together to deliver an even better service for our patients.

This will continue to be accessed through the Trust’s 24/7 Mental Health Support Line which will be linked with the NHS 111 service, and will support those in crisis to be cared for away from A&E or an acute mental health facility.

The 24/7 crisis hub, which our service users have named the “Coral Mental Health Crisis Hub”, will focus
on mobile assessment and support, with a newly formed Crisis Assessment Team going directly to patients in their homes and in community settings.

This will provide an enhanced crisis pathway that strengthens support available and helps reduce pressures on A&E, whilst improving patient experience and outcomes.

As a rapid response model, it will enable us to continue to provide emergency support into communities quickly and effectively, whilst working in close contact with local emergency services.

We will be transitioning to this pathway between April and May 2021 during which time Orchid will continue to operate and undertake a phased transition to the new service model. We expect to launch the integrated pathway in early June and will be sharing further communications with all our stakeholders as we approach the launch.

Further information for healthcare professionals can be found here


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