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Tuesday, 23 June 2020

Digital and telephone appointments survey – Healthwatch Wandsworth

Digital and telephone appointments survey – Healthwatch Wandsworth

Healthwatch Wandsworth appeal for people in Wandsworth to share their experiences of accessing health and care during coronavirus.

Independent health and social care champion for people in Wandsworth, Healthwatch Wandsworth, wants to hear your experiences of accessing healthcare during the coronavirus pandemic.

Health and care services in Wandsworth have had to change to respond to the coronavirus. While NHS and care staff try to keep us well, the ways the services are offered has had to drastically change. It is important that we understand how the changes are working for people as services move forward.

Healthwatch Wandsworth have two surveys people can take part in. During this challenging time, feedback from local people has never been more important to help identify issues and make sure everyone continues to receive good care.

Digital and telephone appointments: appeal for people to speak to Healthwatch Wandsworth about their experiences.

To continue to protect patients from the virus, GP practices and other health and care services now offer more appointments that do not need you to visit them in person. This includes email contact, apps, telephone and video appointments.

Healthwatch Wandsworth need people in Wandsworth to share their views on how digital or telephone health and care appointments are working for them.

Take part in the digital and telephone appointment survey in three ways:

1) Talk to Healthwatch Wandsworth on the phone – call or email Healthwatch to make an individual appointment.

2) Complete an online survey (alternatively Healthwatch can post it to you)

3) Book to attend an online/telephone focus group on 10 July 2020.

Healthwatch Wandsworth Chair, Stephen Hickey said:

‘Since the coronavirus pandemic, many more GP and outpatient consultations are being handled through the phone or online systems, instead of face to face.  Some people find this change easy and convenient, but for others it can create difficulties. It is important that no-one is disadvantaged as technology is increasingly used in this way. We are keen to hear what you found good or difficult if you have engaged with your GP or other NHS or care service via the phone or online.'

Healthwatch Wandsworth have been working closely with NHS Wandsworth South West London Clinical Commissioning Group to make sure that the insight gathered can inform their recovery planning and possible future improvements.

Tell Healthwatch how the coronavirus pandemic affected health care for you and your families before 9 July.

This separate survey wants to hear your experiences of how the coronavirus pandemic may have affected your health and social care during lockdown more generally. If you have a spare moment you can share your experiences online here. Or, you can call Healthwatch Wandsworth to send you a copy of the survey. Healthwatch want to hear from all sections of the community and as many people as possible. It is important to Healthwatch that they to hear from people from Black, Asian, and Minority Ethnic communities that have been disproportionately affected by the coronavirus.

Healthwatch Wandsworth listens to local experiences of all publicly funded health and social care. They run events, provide newsletter updates, and attend community groups regularly. If you are looking for a service, or haven’t been happy with a recent service, you can contact Healthwatch Wandsworth for information about how to get the help that you need. To keep up-to-date and hear about how you can be involved in their work you can sign up to be a member.

Get in touch:

Call: 020 8516 7767 between 10am – 4pm Monday to Friday.
Post: Healthwatch Wandsworth, 3rd Floor Trident Business Centre, 89 Bickersteth Road, Tooting, SW17 9SH.