Friday, 14 October 2022
The Patient Advice and Liaison Service is part of the NHS designed to answer questions, support patients and their families and resolve concerns about NHS treatment.
If you have any questions or something to tell us about any of our services please talk to a member of staff such as the ward manager or matron in the service you are using.
Alternatively contact PALS and we will try to help you to resolve your concern quickly.
Our PALS team is here to answer your questions and to listen and resolve your concerns. If they are unable to resolve your query they may need to talk to other NHS staff to get the answers you need, but they will let you know and keep you informed.
You can call our dedicated PALS line on 020 3513 6150 (Monday - Friday 9.30am to 4.30pm) or email firstname.lastname@example.org.
While we hope to be able to resolve any issues you have through PALS we know that this is not always possible and you may feel you want to make an official complaint.
If this is the case you should contact our complaints manager and follow our complaints procedure.