South West London and St George’s Mental Health NHS Trust (SWLSTG), today welcomed the Care Quality Commission’s (CQC) findings which rated the Trust Good across all five domains inspected.
In spring (February-April 2018) this year, the CQC undertook a detailed inspection of the Trust’s clinical services and carried out an expert review into how well the Trust is led.
As part of the inspection, which focused on the safety and quality of mental health services in South West London, the CQC interviewed hundreds of staff and patients.
The CQC 2018 inspection report highlighted several areas of good practice. The report said:
- The Trust has made considerable improvements since the last comprehensive inspection in March 2016. The community-based mental health services for working age adults, long stay/rehabilitation mental health wards for working age adults and child and adolescent mental health wards had all improved their ratings overall and/or in individual key questions. The Trust had met all requirement notices made following the March 2016 inspection and a focused inspection in September 2017 in those services inspected.
- Staff worked with patients to develop person-centred, holistic and recovery oriented plans of care. Services delivered a range of evidence-based therapeutic interventions. Phoenix Ward, the rehabilitation service, had introduced more therapeutic activities aimed at improving patients’ individual skills and maximising independence.
- Staff treated patients with kindness and compassion. They were caring and supportive and treated patients and carers with dignity and respect.
- Feedback from patients and relatives was mostly very positive even in community teams for working age adults that were experiencing staffing difficulties and other challenges.
- The Trust is outward looking and engaged well with external partners and stakeholders. The Trust was working well with the two other south London mental health trusts through the South London Partnership and this was supporting the introduction of new models of care. The Trust was actively engaged in the work of the sustainability and transformation partnership.
- The Trust encouraged innovation to improve patient care. Recent developments included a service aimed at preventing admission to hospital, and the introduction of crisis cafes, which were very well liked by service users. More than 40 quality improvement initiatives had been completed by staff or were under way across the Trust.
- The Trust is well-led and the senior team were committed to improving services to meet the mental health needs of local communities. The Trust had an open and transparent culture and staff were able to raise concerns. Staff were committed to working for the Trust and felt well supported by their managers and colleagues. An award winning intranet provided accessible information to staff and supported overall engagement.
David Bradley, Chief Executive of SWLSTG, said; “We are delighted to receive a resounding Good rating, across all of our services. This is a well-deserved outcome for our patients, carers and the wider community we serve. We couldn’t have achieved this positive outcome without the hard work and dedication of all our staff who work tirelessly to improve the lives of our patients.
“I am also particularly pleased that the CQC recognised areas of outstanding practice and the open and transparent culture of the organisation where staff feel able to raise concerns and acknowledge areas for improvement – this is really positive news for both staff and patients alike.”
Dr Paul Lelliott, Deputy Chief Inspector (Mental Health) said: “South West London and St George’s Mental Health NHS Trust has again been rated Good overall. I was particularly pleased to see some areas of outstanding practice at the Trust.
“The Trust has been inspected eight times since 2014. We conducted a comprehensive inspection of the Trust in March 2016. At that inspection, we rated the Trust Requires Improvement overall. We conducted a further inspection of some of the Trust’s services in September 2016. Following that inspection, we re-rated the Trust as Good overall, so it is pleasing that the Trust has further improved those standards and is providing Good care for the community it serves.”
The CQC report also found many examples of outstanding practice on our mental health wards and in the community setting which include:
- Family clinics held on Lavender Ward and Rose Ward to discuss patients care and treatment and support with any questions or concerns
- Community teams working closely with other agencies to support patients get the best care and treatment that they may need
- Richmond CAMHS developing a social group for young people offering skills and training
You can read the report in full on CQC’s website at http://www.cqc.org.uk/provider/RQY