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Friday, 17 December 2021

Mental health support over the festive period

Mental health support over the festive period

We have services open throughout the festive period offering mental health support and advice to people in south west London.

Support for adults

24/7 Mental Health Crisis Line
Every mental health trust in London has put in place a 24/7 crisis line for people of all ages - children, young people and adults. The crisis lines offer emotional support and advice to anyone affected by urgent mental health issues, at any time of the day or night. The lines are free to call and open 365 days a year.

If you live in Kingston, Merton, Richmond, Sutton or Wandsworth, you can call our 24/7 Mental Health Crisis Line on 0800 028 8000. If you live in another area of London, you can find your local crisis line here on the NHS website.

If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. You can find their contact details here. Otherwise, please contact our 24/7 Mental Health Crisis Line on 0800 028 8000.

If you are Deaf, you can call our Mental Health Crisis Line using Sign Live Video Relay Service (VRS):

  • On a computer, go to https://signlive.co.uk/login/and register using Facebook, Google or email
  • On a phone, iPad or tablet download SignLive’s app for free and register

You will then be able to call the Trust for free.

Talking (Psychological) Therapies

Talking therapies, or psychological therapies, are effective and confidential treatments delivered by fully trained and accredited NHS practitioners. They are also known as Improving Access to Psychological Therapies (IAPT) services.

They can help with common mental health problems like stress, anxiety and depression. A GP can refer you, or you can refer yourself directly. Our IAPT services are here for people who live in the boroughs of Sutton, Merton and Wandsworth.

If you live in another area of London, you can find your local IAPT service here on the NHS website.

  • Merton Uplift: Merton Uplift will be open and accepting referrals via 020 3513 5888 or their online self-referral form between the hours of 9am-5pm Monday to Friday, except on bank holidays (27-28 December and 3 January).
  • Sutton Uplift: Sutton Uplift will be open and accepting referrals via 0800 032 1411/0203 513 4044 or their online self-referral form between the hours of 9am-6pm Monday to Friday, except on bank holidays (27-28 December and 3 January). On 24, 29, 30 and 31 December the opening hours are 9am-5pm.
  • Talk Wandsworth: Talk Wandsworth will be open and accepting referrals via 0203 513 6264 or their online self-referral form between the hours of 8am-8pm Monday to Friday, except on (27-28 December and 3 January). On 29 and 31 December, the opening hours are 9am-5pm. Information and support can be found here: While You Wait (talkwandsworth.nhs.uk)

Recovery Cafés

Our Recovery Cafés offer out of hours support in a safe environment for people who feel at risk of going into a mental health crisis. Staff at the café are available to discuss the circumstances of the crisis, assist in identifying strengths and coping techniques and form plans to support you.

Our Recovery cafes are there to help adults (18 years+) with mental health issues from the South London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston.

Tooting (Hestia) Recovery Café:

966 Garratt Lane, London SW17 0ND. Email: recoverycafe@hestia.org or call 07794 394 920. Opening Hours:  Monday to Friday 6pm-11pm, Saturday, Sunday and Bank holidays (27-28 December and 3 January) 12noon-11pm.

Sunshine Recovery Café:
296a Kingston Rd, London SW20 8LX. Email: info@sunshinerecoverycafe.org or call 07908 436 617. Opening Hours:  Monday to Friday 6pm-11pm, Saturday, Sunday and Bank holidays (27-28 December and 3 January) 12noon-11pm.

Twickenham Recovery Hub:

32 Hampton Road, London TW2 5QB. Email: recoveryhub@rbmind.org or call 020 3137 9755.
Opening hours: Tuesday, Thursday and Friday 6pm-10pm and Sunday, 2pm-8pm. 

Kingston Recovery Hub:

Alfriston Centre, 3 Berrylands Road, London KT5 8RB. Email: recoveryhub@rbmind.org or call 020 3137 9755. Opening hours: Monday, Tuesday, Wednesday and Friday 6pm-10pm and Saturday, 2pm-10pm.

Both the Twickenham and Kingston hubs will be open and running as normal over the festive period. Please note they are currently operating on an appointment basis only. To self-refer please complete the self-referral form here or get in touch via the contact details above.

Support for children and young people

Child & Adolescent Mental Health Services (CAMHS) Crisis LIne

If you are a child or young person, or a parent/carer concerned about a young person’s mental health, you can contact the South London Partnership CAMHS Crisis Line on 0203 228 5980.

Opening Hours: Monday to Friday 5pm-11pm, Saturday, Sunday, and hank holidays (27-28 December and 3 January) 9am-11pm.

Alternatively, you can call our 24/7 Mental Health Crisis Line on 0800 028 8000.

Kooth
Kooth offers free, confidential and anonymous online support and counselling for 11-23 year olds. Their team will be available to provide mental wellbeing support over the festive period.

Chat availability dates and times:

  • Thursday 23/12/21, 12pm-10pm
  • Friday 24/12/21, 12pm, 8pm
  • Saturday 25/12/21, 4pm-8pm
  • Sunday 26/12/21, 6pm-10pm
  • Monday 27/12/21, 4pm-8pm
  • Tuesday 28/12/21, 4pm-8pm
  • Wednesday 29/12/21, 12pm-10pm
  • Thursday 30/12/21, 12pm-10pm
  • Friday 31/12/21, 12pm, 6pm
  • Saturday 1/01/22, 4pm-8pm
  • Sunday 2/01/22, 6pm-10pm
  • Monday 3/01/22, 4pm-8pm


Urgent and other support available

Beat
Beat provide support to help young people who may be struggling with an eating problem or an eating disorder. Call 0808 801 0677 (for help in England) (9am-midnight during the week and 4pm-midnight on weekends and bank holidays). Email: help@beateatingdisorders.org.uk.

Childline
Childline provides a confidential telephone counselling service for any child with a problem. Call: 0800 1111 anytime or online chat with a counsellor.

Crisis Tools

Crisis Tools helps you support young people in crisis. Short accessible video guides and text resources are available for free here.

Every Mind Matters
Every Matters offers expert advice and practical tips to help you look after your mental health and wellbeing.

Good Thinking
Good Thinking is London’s digital wellbeing service and provides a range of resources for people to help improve mental wellbeing including free NHS-approved apps.

Hub of Hope

The Hub of Hope is a mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place.


Papyrus
Papyrus provide confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person. Call: 0800 068 3131 or text: 07860 039967 (9am-midnight, 365 days a year).

Samaritans
24/7 365 days a year – they’ll help you and listen to how you’re feeling. Call: 116 123 or email: jo@samaritans.org

Shout
Shout offers confidential 24/7 crisis text support for times when immediate assistance is required Text "SHOUT" to 85258.

The Mix

The Mix provides free, confidential support for young people under 25. Call: 0808 808 4994 (3pm-midnight every day) or email.


Other NHS support

If you need help urgently but you’re not at risk of harm or serious illness, visit 111.nhs.uk or call 111.

If it’s an emergency and you need immediate medical attention, call or text 999 for an ambulance. You can also go to your local Accident & Emergency department (find your nearest A&E here).

If you’re in danger because of another person, call or text 999 and ask for the police.

 

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