NHS services in south west London over Easter

If you need urgent mental health care

We have a 24/7 Mental Health Crisis Line for people of all ages - children, young people and adults. The crisis line offers emotional support and advice to anyone affected by urgent mental health issues, at any time of the day or night. It’s free to call and open 365 days a year.

People living in Kingston, Merton, Richmond, Sutton or Wandsworth can get urgent support by calling our crisis line on 0800 028 8000. If you live in another area of London, you can find your local crisis line here on the NHS website.

Please only attend A&E if you have an emergency with your physical health. The Mental Health Crisis Line can help and direct you to the right service for your mental health.

If you are Deaf, you can call our Mental Health Crisis Line using Sign Live Video Relay Service (VRS):

• On a computer, go to https://signlive.co.uk/login/and register using Facebook, Google or email

• On a phone, iPad or tablet download SignLive’s app for free and register

You will then be able to call the Trust for free.

Other NHS support

GP practices in south west London will let their patients know how to access urgent medical help between 8am and 8pm, with contact information also available on practice websites.

People can also visit 111 online or call 111 at any time, where they will be asked some questions about symptoms on the website, or by speaking to a fully trained adviser on the phone. 

Please remember that A&E and 999 are for potentially life-threatening emergencies. There is a range of alternative NHS help available over the Bank Holiday, including:

If you need urgent health care 

• If it is a life-threatening emergency, then call 999

• If you are told to go to hospital, then you must go. The NHS will help you get the care you need.

If you need advice from a pharmacist  

• For minor medical problems, not related to coronavirus, many local pharmacies will be open and are able to help this weekend – although their opening times may be different

• A number of pharmacies in London will be open for longer hours – search for a pharmacy at nhs.uk/service-search/find-a-pharmacy

If you think you need advice from a GP 

• GP services are available this Bank Holiday weekend

• Contact your practice online or by phone to be assessed

• If your practice is not open but an appointment is necessary, you will be advised of the next steps. Your appointment may be at another nearby service.

If you think you need urgent dental treatment 

• Call your dentist

• If you cannot contact your dentist, or you do not have one, use the NHS 111 online service or call if you cannot get online

• If an appointment is necessary, this will be arranged at an urgent dental care centre.

 If you or someone you live with has coronavirus symptoms 

• Stay at home and visit nhs.uk/coronavirus for health advice 

• Do not go to your GP practice, pharmacy or A&E

• If your symptoms worsen, or you feel that you cannot manage at home, please visit the NHS111 online coronavirus service. Call 111 if you cannot get online or you’ve been told to do so.