Wednesday, 20 October 2021
The Care Quality Commission (CQC) has published a report today (Wednesday, 20 October 2021) following a focused inspection of four of the adult acute wards at South West London and St George’s Mental Health NHS Trust.
The service remains ‘good’ overall and the CQC cited many examples of good practice with members of staff describing an open, compassionate and responsive culture. Inspectors spoke to patients who said that the people looking after them were caring, treated them with respect and kindness and that they felt safe in our care.
They also identified areas where improvements were needed, and the Trust has active plans in place to address these. These areas include consistently ensuring the documentation of care planning, including managing people’s physical needs, and ensuring that patients observations are carried out in a way that maximises their safety and experience.
Vanessa Ford, Chief Executive, said: “I am pleased that our adult acute services remain ‘good’ overall and that the caring and committed work of our staff was commended. We always learn through these inspections and there are further improvements that we need to make. We have put in place immediate steps to address these areas and I would like to thank our staff for responding so openly and proactively to the feedback. Providing our patients with a safe, caring, effective place in which to recover is our absolute priority.”
In July 2021, the Trust started work to co-produce its new quality strategy with stakeholders, and in particular our patients and carers. The new Quality Strategy will be launched in January 2022. The learning from this CQC inspection will be incorporated into this work.
The full report is available on the CQC’s website.