Monday, 28 November 2016
In the latest Care Quality Commission report of people who use community mental health services 2016, South West London and St George’s Mental Health NHS Trust (SWLSTG) is pleased to place joint first of three trusts that scored 7.5 (out of ten) for the overall experience out of the 58 NHS Trusts in England and the only mental health trust to achieve this score.
Over 65 per cent of respondents rated their overall experience of the Trust with a score of seven (out of 10) or above. SWLSTG rated better than all other Trusts in ‘overall views of care and services’ and for ‘overall experience’.
As well as ranking in the top three for the survey, the Trust is pleased that the survey acknowledges improvements in supporting service users on finding and keeping work – an 18 per cent increase from last year’s survey.
Chief Executive David Bradley said:
“These results are really encouraging, they demonstrate that people who responded to this important survey are happy with the service we offer. However we are committed to continual improvement and we understand there is much more work to do in our community mental health services. Our teams continue to work very hard to support the South West London mental health community and are leading on initiatives to ensure patients receive treatment closer to their home.
“We have just opened up our Lotus Assessment Suite which is helping to improve the overall experience of mental health patients in crisis and help reduce the demand on A&E departments locally. We are also launching crisis cafes next year.
“We are also increasing our support for people with mental health issues on employment. As a leading mental health trust in London we are bringing together thought leaders in mental health and employment to share learning to support the community to find and keep work across south west London as part of the Mayor’s work to develop a mental health road-map for London.”