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Coronavirus: Wash hands, cover face, make space…. Find our Covid-19 information and updates here.

Monday, 02 November 2020

The NHS is still here for you

The NHS is still here for you

Following the Prime Minister’s recent announcement about a second national lockdown for England from Thursday 5 November, we are reassuring our patients, their carers and families that the NHS and our Trust is still open for business.

We continue to see patients at all our sites, as well as in their homes, and have a number of measures in place to ensure our sites are Covid secure, including the wearing of face masks and coverings, deep cleaning, one-way signage and cleaning stations. Our staff will also take all necessary infection control precautions when visiting patients’ homes.  Please do keep any appointments that you have whether they are in person or virtual.

If you are coming to one of our sites for an appointment, please follow the guidance you see on our signs to keep yourself and others safe.

Our visiting rules have not changed - please continue to visit your relatives on our wards, making sure you follow social distancing guidance. All visitors must ensure they wash their hands thoroughly before entering the unit and must wear a mask at all times while they are on the ward.

Please do not visit or come to an appointment in person if you are unwell or have any of the symptoms of coronavirus – a high temperature, a new, continuous cough, or a loss of or change to your sense of smell or taste. Let us know as soon as possible about this, so that we can make arrangements for your care to be supported virtually.

We understand that these are worrying times and that you and your loved ones will have concerns, but we want to remind you that we are here for you and your family, and to encourage you to contact us if you need to. Please do not think it is too much trouble - the NHS is here for you.

We have created these short videos to help you know what to expect when attending any NHS service. Please click your borough for more information:


  • If you are struggling with anxiety, low mood or depression, you don’t need to suffer in silence; there are lots of resources available to help you help yourself. Go to to find apps which will help you with a variety of concerns – many are free.
  • All our services covering the London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston are still open to patients. If you are a patient at our Trust and need help, we encourage you to call the mental health team that looks after you for support as soon as you need to - please do not feel you need to wait until you are at crisis point. You can find contact details at
  • If you need mental health support in a crisis you can call our 24/7 Mental Health Support Line on 0800 028 8000. The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to adults of all ages, and to people who haven’t previously accessed mental health services.
  • You can also call NHS 111. Callers in mental health crisis who call 111 will be assessed with the same care as callers with physical symptoms. Once assessed, the call will be transferred to local mental health crisis services to ensure callers receive timely specialist mental health support. 

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