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Monday, 16 December 2019

Trust introduces new communication technology for Deaf community

Trust introduces new communication technology for Deaf community

South West London and St George’s Mental Health NHS Trust (SWLSTG) is piloting an innovative video relay service (VRS) that offers Deaf and hard of hearing people the accessible option to communicate with hearing  staff over the phone by using British Sign Language (BSL).

Using a web camera and the Internet, Sign Live’s Video Relay Service offers Deaf and Hard of hearing people  the ability to use sign language to communicate with a nationally certified interpreter who relays the conversation over the phone in spoken language to the hearing party in real time.

BSL has its own language, with its own grammar and syntax and it’s important we allow this community to communicate with us in a way that is linguistically and culturally accessible.  With so many people in the UK classing BSL as their first language over English, it’s essential the Trust provides an option for everyone to equally be able to contact us.

Once we have evaluated the success of the pilot which will run early in the new year, the intention is to roll out the service for anyone in the Deaf community to be able to contact us in this way.

How to access the service

Once you are registered, you will have access to the Community Directory and you will be able to call the Trust for free. Please note that:

  • Data usage might apply depending on your network,
  • All calls will be put through to the Trust.