Friday, 16 August 2019
We want to make our care the best it can possibly be and one key component of this is ensuring that our service users have more positive interactions with our staff.
In September 2018, we launched our Making Life Better Together Programme; a programme which at its heart is about making our Trust a great place to work and an outstanding place in which to receive care.
During Creating Our Culture Week (27 April – 3 May 2019) we held 11 interaction listening sessions and had over 1500 staff, service users and carers tell us what behaviours they want to see and do not want to see when working here, or when in our care. If you have not yet had a chance to read the summaries, you can do so here.
We would like to thank everyone who took part – this programme is really important for the Trust and also those who use our services. Using everything that you have told us, we have created our first Values and Behaviours Framework for staff. This framework will go into every inpatient ward, team base and reception area and begin to be integrated into our formal policies, recruitment and staff supervisions.
You can find our new framework here.
The new framework not only clearly define what behaviours our staff want to see from each other, making staff happier and able to call out poor behaviour from colleagues; but also what behaviours our service users want to see from our staff when they are in our care. We want to make our care the best it can possibly be and one key component of this is ensuring that our service users have more positive interactions with our staff.
The Making Life Better Together Team will be visiting teams across the Trust over the coming months to talk our new framework through with staff and over the next couple of weeks, more news will be released on the future steps of Creating Our Culture.
If you were unable to get involved in Creating Our Culture Week we will have plenty of opportunities to get involved in the future, please check our website for future updates.