Trust Launches services user and carer involvement plan

Over the past 18 months service users, carers and staff have been working closely to create a collaborative and structured approach to involvement; one that will ensure a range of Trust opportunities that supports service development and improvements to the day-to-day running of Trust services.

The service user and carer Involvement Plan will :

• Support a change in the culture of the organisation (supported by a robust governance structure) to expect clear evidence of involvement at all levels of the Trust
• Increase the influence of service users and carers in designing and delivering our services
• Provide opportunities for service users and carers to develop their personal skills
• Deliver real and meaningful service user and carer involvement at every level in the organisation and from all parts of our community, extending our reach                                                        

Speaking at the launch, Director of Nursing and Quality, Vanessa Ford, said “Over the last few years at the Trust, we have been thinking about how we can move to outstanding and one of the things that we think is crucial to that journey is how the people who use our services, their friends and families are really involved in developing the services we provide. So I am delighted that we are able to launch our involvement plan, which has been co-produced with the people who use our services so that we can ensure their involvement is meaningful on every level.”