Coral Mental Health Crisis Hub
Who we are
Our Coral Mental Health Crisis Hub provides a single 24/7 point of access for people experiencing a mental health crisis, who are living in our five South West London boroughs of Kingston, Richmond, Merton, Wandsworth and Sutton.
It works to triage and assess people in these five boroughs in we serve. It is made up of two parts:
- Our 24/7 Mental Health Crisis Line on 0800 028 8000.
- Our Crisis Assessment Team
Anyone of any age from our five boroughs can call our 24/7 Mental Health Crisis Line for support with their mental health, or about the mental health of someone they care for. Callers will speak to trained mental health professionals and will receive telephone support, screening and signposting.
If the person in mental health crisis needs urgent face to face assessment, our Mental Health Crisis Line colleagues can arrange with our Crisis Assessment Team for this person to be seen to assess their mental health needs and decide on the best next steps to provide treatment and care.
Who is the service for
This service is for patients with mental health problems who would otherwise have had to go to A&E.
Patients must not need urgent healthcare for serious medical conditions: these patients must be treated in an A&E first, and then they may be transferred to Coral Mental Health Crisis Hub when safe to do so and if needed.
Please note that patients cannot self-present. They must first call the screening line, the Trust’s existing Mental Health Support Line (MHSL) 0800 028 8000.
As well as patients phoning our 24/7 Mental Health Crisis Line, they might also be referred via the line by the London Ambulance Service, police, by GPs, by clinicians in neighbouring emergency departments, or by other services within our Trust.
If required, our Crisis Assessment Team provides an emergency response to calls from the London Ambulance service and police. The team works in partnership with our Psychiatric Liaison teams at Emergency Departments, and with our Home Treatment Teams across the five boroughs.
If a 24/7 Mental Health Crisis Line caller needs mental health support but the need is not urgent, the caller may be referred to a borough’s Single Point of Access, to secondary or primary care, or signposted to a local source of support.
For callers who are already patients of the Trust’s community teams, we might need to work in partnership with our community colleagues to provide support.
Occasionally at very busy times, the mental health professionals who run the 24/7 Mental Health Crisis Line might need to prioritise callers with urgent mental health needs, and might need to phone the caller back later.
If you have any questions or feedback about the changes to the Coral Mental Health Crisis Hub, please contact Jimmy Cangy by emailing Jimmy.Cangy@swlstg.nhs.uk
Where to find us
Entrance 9, Newton Building 5
Trinity Building, Springfield University Hospital
15 Springfield Drive
Telephone: 0800 028 8000
Our opening hours
Who you might see / our staff
- Team Manager: Rebecca Kennedy
- Consultant: Dr Michelle Walke
What you can expect
You, or the person who phones the screening line (0800 028 8000) on your behalf, will be asked about your mental and physical health, including any possible symptoms of Covid-19. You will then be directed to the right service for you, this might be the Coral Mental Health Crisis Hub. If so, you will be given instructions on what to do when you arrive.
How to contact us
0800 028 8000
If you are a healthcare professional referring someone in mental health crisis to the Coral Mental Health Assessment Hub, please call the 24/7 Mental Health Crisis Line on 0800 028 8000.