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Lotus Assessment Suite

Who we are

If you, or a family member, experiences a mental health crisis you may find that you are referred to the Lotus Assessment Suite. 

The Lotus Assessment Suite provides a safe and stable, calming environment away from A&E which allows mental health staff to undertake more detailed and informed assessments of people experiencing a mental health crisis and to agree what the best follow up support for them will be.

The assessment suite is not a ward and does not have beds. 


Who is the service for

This service is for adults who are experiencing a mental health crisis and need urgent assessment.

Where to find us

Springfield University Hospital
Storey building
61 Glenburnie Road
SW17 7DJ

Telephone: 020 3513 6487

Our opening hours

The assessment suite is open 24 hours a day 365 days a year. 

However, the assessment suite is not a ward and stays will be quite short, therefore visiting times would not apply. The service will contact significant family/carers

Who you might see / our staff

There are lots of staff working on the Lotus Assessment Suite but the unit manager is Stefanie Looker.

What you can expect

When you arrive you will be seen by a nurse who will show you around the assessment suite. The nurse will discuss the natuire of your crisis withy you and what the best options might be

The time and space that the assessment suite offers gives patients time to think through the immediate crisis and the sort of help they need to recover, both over the short and longer term.

It also gives our staff time to carry out an informed assessment, create a collaborative, tailored treatment plan and make appropriate arrangements for on-going support in the community where feasible. The assessment suite is not a ward and does not have beds. However, we will ensure your comfort, privacy and dignity throughout the assessment through:

  • meals and snacks being provided
  • access to bathroom/showering facilities
  • horizontal recliner chairs enabling people to rest/sleep as required

The assessment is designed around your needs, but we expect most assessments to be competed and follow up plans agreed within 24 hours. Most people will have follow up through one of our community mental health services, although some will require inpatient treatment.

How to contact us

To get in contact with the Lotus Assessment Suite, please call 020 3513 6487.


Referrals to the Lotus Assessment Suite will come from within acute hospitals’ Liaison Psychiatry service, mental health Street Triage teams in partnership with the police and ambulance services and Crisis and Home Treatment Teams.

Referrers should call 020 3513 6487.