Orchid Mental Health Emergency Service
Who we are
‘Orchid’ Mental Health Emergency Service is a service for patients of all ages with mental health problems who would otherwise have had to go to A&E.
Who is the service for
This service is for patients with mental health problems who would otherwise have had to go to A&E.
Patients must not need urgent healthcare for serious medical conditions: these patients must be treated in an A&E first, and then they may be transferred to Orchid MHES when safe to do so and if needed.
Please note that patients cannot self-present. They must first call the screening line, the Trust’s existing Mental Health Support Line (MHSL) 0800 028 8000.
Where to find us
Entrance 9, Newton Building 5
61 Glenburnie Road
Telephone: 0800 028 8000
Our opening hours
Who you might see / our staff
Isobel Voss, Team Manager
Alex Butt, Consultant
Marcus Hughes, Consultant
What you can expect
You, or the person who phones the screening line (0800 028 8000) on your behalf, will be asked about your mental and physical health, including any possible symptoms of Covid-19. You will then be directed to the right service for you, this might be the ‘Orchid’ Mental Health Emergency Service. If so, you will be given instructions on what to do when you arrive.
How to contact us
0800 028 8000
Patients cannot self-present at Orchid MHES. They must first be screened in one of two ways (chiefly to ensure they do not have an urgent serious medical condition that the MHES would be unable to treat):
- If the London Ambulance Service or NHS111 is involved, they can screen the patient according to their joint protocol agreed with SWLStG, and call the MHES, then convey the patient there;
- In all other cases, the patient, family/friends or other agency (e.g. police) must first call the Trust’s 24-hour screening line, and answer brief screening questions to confirm that the patient can safely be treated at Orchid MHES. The screening line, the Trust’s existing Mental Health Support Line (MHSL) number is 0800 028 8000.