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Patients and Carers

Patients and carers

Anyone who has ever had a health problem, (either physical or mental) or who has been worried about the health of someone they care about, knows the value of reliable, up-to-date information.

We’ve created a hub of information for patients and carers to source everything you need to know whether you are a patient or are caring for someone on their journey to better mental health.

Explore this section of our website to find who to contact if you have a question, learn more about different medications and conditions, and read our frequently asked questions and understanding mental health jargon.

Support in a crisis

24/7 Mental health support line

If you need mental health support in a crisis you can call our 24/7 Mental Health Support Line on 0800 028 8000.  The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.

Please only attend A&E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.

If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of  9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you.  You can find their contact details here.   Otherwise, please contact the 24/7 Mental Health Support Line.

If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Support Line.

If you need more general advice and support with your mental health, please see our Advice and support page.

If you need mental health support in a crisis you can call our 24/7 Mental Health Support Line on 0800 028 8000 which offers emotional support and advice to people who are affected by urgent mental health issues. The line is open to both children and adults of all ages.

Please only attend A&E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.

If you are Deaf, you can call our Mental Health Support Line using Sign Live Video Relay Service (VRS): :

  • On a computer, go to https://signlive.co.uk/login/ and register using Facebook, Google or email
  • On phone, iPad or tablet download SignLive’s app for free and register

You will then be able to call the Trust for free.