Advice and support
There are lots of different kinds of support that we can offer to patients, carers, friends and family.
You can self-refer to our Improving Access to Psychological Therapies (IAPT) services for people who live in the boroughs of Sutton, Merton and Wandsworth. Our IAPT services help people with anxiety, depression, bulimia, obsessive compulsive disorder, panic disorder and postnatal depression.
We also have experts who can give you advice on a variety of subjects including:
We work with the Shaw Trust to provide employment support through the Aim 4 Work Programme. Aim4 Work is a free specialist employability programme for people with common mental health conditions living in South London, North London and East London. You can find out more about Aim 4 Work here.
We also have a Patient Advice and Liaison (PALS) team who can help you with any queries or concerns you have about our services.
Getting help in a crisis
24/7 Mental health crisis line
If you need mental health support in a crisis you can call our 24/7 Mental Health Crisis Line on 0800 028 8000. The Mental Health Crisis Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.
Please only attend A&E if you have an emergency with your physical health. The Mental Health Crisis Line can help and direct you to the right service for your mental health.
If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of 9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. You can find their contact details here. Otherwise, please contact the 24/7 Mental Health Crisis Line.
If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Crisis Line.
If you need more general advice and support with your mental health, please see our Advice and support page.
If you are Deaf, you can call our Mental Health Crisis Line using Sign Live Video Relay Service (VRS): :
- On a computer, go to https://signlive.co.uk/login/ and register using Facebook, Google or email
- On phone, iPad or tablet download SignLive’s app for free and register
You will then be able to call the Trust for free.
SLP CAMHS Crisis Line
If you are a child or young person, or a parent/carer concerned about a young person’s mental health, you can contact the SLP CAMHS Crisis Line on 0203 228 5980, Monday to Friday 5pm – 11pm, and Saturday, Sunday, and BHs 9am – 11pm.
Information on support for young people following trauma can be found here.
Our Recovery cafes are based in Tooting, Richmond, Kingston and Wimbledon but are there to help adults (18 years+) with mental health issues from the South London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston. You don't need to book or have a formal referral. You just need to turn up. You can also ring ahead if you need any support around travelling to the café or would like to speak with a member of staff beforehand.
Opening Hours: Monday to Friday 6pm - 11pm, Saturday Sunday and Bank holidays 12noon - 11pm
The Cafés will close at 11:00pm promptly each night and customers will be supported to plan their journey home during their visit to the Cafés.
Please note: The cafés do not provide accommodation and are not designed to support young people under 18 years old or those under the influence of alcohol or drugs.
Tooting Recovery Cafe
966 Garratt Lane, London SW17 0ND. Email: email@example.com or call 07794 394 920
Sunshine Recovery Café
296a Kingston Rd, London SW20 8LX. Email: firstname.lastname@example.org or call 07908 436 617
Twickenham Recovery Hub
32 Hampton Road, London TW2 5QB. Email: email@example.com or call 020 3137 9755
Kingston Recovery Hub
Alfriston Centre, 3 Berrylands Road, London KT5 8RB. Email: firstname.lastname@example.org or call 020 3137 9755