Support in a crisis

Our Trust and the NHS have robust plans in place to respond to Covid-19 to ensure the safety of all our patients and staff. 

24/7 Mental health crisis line

If you need mental health support in a crisis you can call our 24/7 Mental Health Crisis Line on 0800 028 8000.  The Mental Health Crisis Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.

Please only attend A&E if you have an emergency with your physical health. The Mental Health Crisis Line can help and direct you to the right service for your mental health.

If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of  9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you. You can find their contact details here.  Otherwise, please contact the 24/7 Mental Health Crisis Line.

If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Crisis Line.

If you need more general advice and support with your mental health, please see our Advice and support page.

If you are Deaf, you can call our Mental Health Crisis Line using Sign Live Video Relay Service (VRS): :

• On a computer, go to https://signlive.co.uk/login/ and register using Facebook, Google or email
• On phone, iPad or tablet download SignLive’s app for free and register

You will then be able to call the Trust for free.

Recovery Cafes

Are you struggling with your mental health and finding it difficult to cope?

Come along to one of our Recovery Cafés for a safe and supportive space. There’s no need for an appointment, just turn up and you’ll be met by a listening ear, and benefit from companionship and from engaging in therapeutic support. The cafes also provide:

• Group activities
• One- to-one support
• Chill out space
• Advice, information & signposting
• Hot meals and drinks
• Drop in from local mental health teams

Our Recovery cafes are based in Tooting, Richmond, Kingston and Wimbledon but are there to help adults (18 years+) with mental health issues from the South London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston. You don't need to book or have a formal referral. You just need to turn up. You can also ring ahead if you need any support around travelling to the café or would like to speak with a member of staff beforehand.

Opening Hours:  Monday to Friday 6pm - 11pm, Saturday Sunday and Bank holidays 12noon - 11pm

The Cafés will close at 11:00pm promptly each night and customers will be supported to plan their journey home during their visit to the Cafés.

Please note: The cafés do not provide accommodation and are not designed to support young people under 18 years old or those under the influence of alcohol or drugs.

Tooting Recovery Cafe

966 Garratt Lane, London SW17 0ND

recoverycafe@hestia.org or call 07794 394 920

Sunshine Recovery Café

296a Kingston Rd, London SW20 8LX
info@sunshinerecoverycafe.org or call 07908 436 617

Twickenham Recovery Hub

32 Hampton Road, London TW2 5QB 

recoveryhub@rbmind.org or call 020 3137 9755

Kingston Recovery Hub

Alfriston Centre, 3 Berrylands Road, London KT5 8RB

recoveryhub@rbmind.org or call 020 3137 9755