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 Patient experience

Patient experience 

We aim to provide great care to every patient and support to their carers, friends and families.

By putting patient experience at the heart of everything we do we can ensure that we are providing the very best quality services, advice, information and support to those people who need it, when they need it.

Patient Quality Forum

The Patient Quality Forum (PQF) was launched in December 2015 to provide us with a cross-section of views about quality and the experience of our services from the people who use them.

Members of the PQF live in the five boroughs we cover, and meet monthly to consider quality and patient experience. They consider the same reports on quality used in our internal governance, receive reports in person from various teams, and provide feedback on recent and current issues affecting patients.


We know  that the people who use our services are the true experts on how those services should be developed and delivered. Your views and experiences help us to improve services for everyone. Your feedback will help us understand what we do well and what we can do better.

We are keen to hear your views, good or bad and there are a number of ways that you can do this:

  • Call our PALS  line on 0203 513 6150 (9-5 Monday to Friday)
  • Go online and give us your Real time feedback, either using a kiosk on a ward or via an online link. 
  • Go online to Care Opinion.