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 Patient experience

Patient experience 

We aim to provide great care to every patient and support to their carers, friends and families.

By putting patient experience at the heart of everything we do we can ensure that we are providing the very best quality services, advice, information and support to those people who need it, when they need it.

Patient Quality Forum

The Patient Quality Forum (PQF) was launched in December 2015 to provide us with a cross-section of views about quality and the experience of our services from the people who use them.

Members of the PQF live in the five boroughs we cover and meet monthly to consider quality and patient experience. They consider the same reports on quality used in our internal governance, receive reports in person from various teams, and provide feedback on recent and current issues affecting patients.


We highly value feedback from people who use our services and recognise that they are the true experts on how those services should be developed and delivered. Your views and experiences help us to improve services for everyone. Your feedback will help us understand what we do well and what we can do better.

We are keen to hear your views, good or bad and there are a number of ways that you can do this:

  • Feedback Live! Is a survey that you can you complete about any of our services and send us text comments.  The questions on the survey have been co-produced with service users, carers and staff and is a live system.  Please be assured that all your feedback is anonymous.  You can either use this link Feedback Live ( or scan this QR Code on your mobile phone or device:
  • Call our PALS line on 0203 513 6150 (9am -5pm Monday to Friday) and we will be pleased to take your feedback verbally or resolve your concern.
  • Go online to Care Opinion or NHS Choices which are pubic sites where your feedback is visible to others. Whilst we do respond publicly to you on the site, we will not be able to discuss any clinical issues in public so if you have specific concerns we would advise you contact PALS where we can speak you confidentially.

We look forward to hearing from you.