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Patient Advice and Liaison Service (PALs)

Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service is part of the NHS designed to answer questions, support patients and their families and resolve concerns about NHS treatment.

If you have any questions or something to tell us about any of our services please talk to a member of staff such as the ward manager or modern matron in the service you are using.

Alternatively contact our PALS and we will try to help you to resolve your concern quickly.

Our PALS team is here to answer your questions and to listen and resolve your concerns.If they are unable to resolve your query they may need to talk to other NHS staff to get the answers you need, but they will let you know and keep you informed.

You can call our dedicate PALS line: Tel: 0203 513 6150 (Monday - Friday 9am  to 5pm) or email

While we hope to be able to resolve any issues you have through out PALs service we know that this is not always possible and you may feel you want to make an official complaint.

If this is the case you should contact our complaints manager and follow our complaints procedure.

Support in a crisis

Our Trust and the NHS have robust plans in place to respond to Covid-19 to ensure the safety of all our patients and staff. Due to measures being taken as a result of Covid-19, our advice is wherever possible people who need urgent mental health support should not go to A&E – instead, there are other places which can provide specialist mental healthcare. It is important that A&Es focus on people with urgent physical healthcare problems at this time.

How do I get help?

Between 9am-5pm Monday to Friday:

At all other times: