Tell us what you think

We know that patients have a unique position as expert witnesses to care. We also know that their judgements are formed as much by the care they see others getting as the care they get themselves.

We consider they are experts by experience and we want to learn from that experience. Understanding patient satisfaction and experiences are crucial to our ability to react to what patients and carers want and need. Understanding how we do things is just as important as what we do.

As an organisation we are keen to ensure that listening and learning from past experience, together with understanding what is important to people when developing services, runs throughout the way we commission services.

There are lots of ways you can give us your feedback:

• You can talk to our Patient Advice and Liaison Service (PALS)
• You can use our Real time feedback kiosks or go online
• You can make a compliment or share positive feedback about any aspect of our services by emailing complimentsandpositivefeedback@swlstg.nhs.uk.