How to contact us

Our postal address is:

 

All general enquiries should be directed through our contact centre on 020 3513 5000. 

Need an interpreter? Please tell the call handler which language you speak. We will then call you back with a telephone interpreter.

Please note that calls to the main contact centre may sometimes involve a wait, particularly in busy periods. Where possible, please use a telephone number which is more specific to your enquiry.

You can find a list of our locations and services here.

Support in a crisis

24/7 Mental health support line

If you need mental health support in a crisis you can call our 24/7 Mental Health Support Line on 0800 028 8000.  The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.

Please only attend A&E if you have an emergency with your physical health. The Mental Health Support Line can help and direct you to the right service for your mental health.

If you are already a patient (adult or young person under the age of 18) at our Trust, between the hours of  9am-5pm Monday to Friday we encourage you to call the mental health team that looks after you.  You can find their contact details here.   Otherwise, please contact the 24/7 Mental Health Support Line.

If you are calling urgently from a partner agency and require support and direction, you are encouraged to also contact the 24/7 Mental Health Support Line.

If you need more general advice and support with your mental health, please see our Advice and support page.

If you are Deaf, you can call our Mental Health Support Line using Sign Live Video Relay Service (VRS): :

• On a computer, go to https://signlive.co.uk/login/ and register using Facebook, Google or email
• On phone, iPad or tablet download SignLive’s app for free and register

You will then be able to call the Trust for free.

Recovery Cafes

Are you struggling with your mental health and finding it difficult to cope?

Come along to one of our Recovery Cafés for a safe and supportive space. There’s no need for an appointment, just turn up and you’ll be met by a listening ear, and benefit from companionship and from engaging in therapeutic support. The cafes also provide:

• Group activities
• One- to-one support
• Chill out space
• Advice, information & signposting
• Hot meals and drinks
• Drop in from local mental health teams

Our Recovery cafes are based in Tooting, Richmond, Kingston and Wimbledon but are there to help adults (18 years+) with mental health issues from the South London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston. You don't need to book or have a formal referral. You just need to turn up. You can also ring ahead if you need any support around travelling to the café or would like to speak with a member of staff beforehand.

Opening Hours:  Monday to Friday 6pm - 11pm, Saturday Sunday and Bank holidays 12noon - 11pm

The Cafés will close at 11:00pm promptly each night and customers will be supported to plan their journey home during their visit to the Cafés.

Please note: The cafés do not provide accommodation and are not designed to support young people under 18 years old or those under the influence of alcohol or drugs.

Tooting Recovery Cafe

966 Garratt Lane, London SW17 0ND. Email: recovery.cafe@hestia.org or call 07794 394 920

Sunshine Recovery Café

296a Kingston Rd, London SW20 8LX. Email: info@sunshinerecoverycafe.org or call 07908 436 617

Twickenham Recovery Hub

32 Hampton Road, London TW2 5QB. Email: recoveryhub@rbmind.org or call 020 3137 9755

Kingston Recovery Hub

Alfriston Centre, 3 Berrylands Road, London KT5 8RB. Email: recoveryhub@rbmind.org or call 020 3137 9755

Other useful contact information

• If you have a question or concern please contact our Patient Advice and Liaison Service (PALS) on: 020 3513 6150
• For queries about appointments or admissions, visiting hours or any other queries related to your treatment contact the relevant service.
• For media enquires contact the Communications Team.
• For freedom of infomation enquires (FOI), please contact the Freedom of Information Team.
• For enquiries about your mental health records including how to request copies, please contact Information Services.

To give us feedback on our services

• Contact our Patient Advice and Liaison Service (PALS)
• Comment on our services on Patient opinion
• Go online and give us Real time feedback, either using a kiosk on a ward or via an online link.
• While we hope that you do not need to make a complaint about our services, if you do you can contact our Complaint Manager.

If you would like to get more involved

• For more information on getting involved
• For more information on volunteering