How to contact us

Our postal address is:

South West London and St George's Mental Health NHS Trust Springfield University Hospital 61 Glenburnie Road London SW17 7DJ

All general public enquiries should be directed through our contact centre on 020 3513 5000

Please note that calls to the main contact centre may sometimes involve a wait, particularly in busy periods. Where possible, please use a telephone number which is more specific to your enquiry.

You can find a list of our locations and services in More emergency contact information and advice

Support in a crisis

Our Trust and the NHS have robust plans in place to respond to Covid-19 to ensure the safety of all our patients and staff. Due to measures being taken as a result of Covid-19, our advice is wherever possible people who need urgent mental health support should not go to A&E – instead, there are other places which can provide specialist mental healthcare. It is important that A&Es focus on people with urgent physical healthcare problems at this time.

How do I get help?

Between 9am-5pm Monday to Friday:

• Call the mental health team that looks after you. You can find their contact numbers our website at https://www.swlstg.nhs.uk/our-services/find-a-service
• Ring our contact centre on 020 3513 5000

At all other times:

• Please go to your local Recovery Café where you can see trained staff – details are on our website at https://www.swlstg.nhs.uk/patients-carers/crisis-support
• Ring our Mental Health Support Line on 0800 028 8000

Other useful contact information

• If you have a question or concern please contact our Patient Advice and Liaison Service (PALS) on: 020 3513 6150
• For queries about appointments or admissions, visiting hours or any other queries related to your treatment contact the relevant service.
• For media enquires contact the Communications Team.
• For freedom of infomation enquires (FOI), please contact the Freedom of Information Team.
• For enquiries about your mental health records including how to request copies, please contact Information Governance..

To give us feedback on our services

• Contact our Patient Advice and Liaison Service (PALS)
• Comment on our services on Patient opinion
• Go online and give us Real time feedback, either using a kiosk on a ward or via an online link.
• While we hope that you do not need to make a complaint about our services, if you do you can contact our Complaint Manager.

If you would like to get more involved

• For more information on getting involved
• For more information on volunteering 
• For more information on becoming a member